8 - In the Your Premium Membership box, click Edit next to Auto Renew On.
9 - Scroll down to the Auto-Renewal section and deselect the Auto-Renew slider.
10 - Click Save Changes at the bottom of the page.
11 - You may receive a confirmation email after your account is updated.
Barnes & Noble offers two main membership options: a free Rewards Membership and a Premium Membership that costs $39.99 a year. With Rewards Membership, you earn stamps for your purchases that can be redeemed for discounts. The Premium Membership gives you extra perks like 10% off most items, free shipping with no minimum, a free tote bag, one free eBook a month, and special birthday treats. If you see charges from Barnes & Noble, it might be for the annual Premium Membership fee if you've signed up for that option.
Cancelling a Barnes & Noble digital subscription involves straightforward steps via the user's bn.com account on a desktop or web browser, with clear prompts for unsubscribing. It does not require contacting support for digital subscriptions and allows access until the end of the subscription period, making the process relatively easy but not completely automatic.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Barnes & Noble subscription.
How to Contact Barnes & Noble
If you need assistance, here's how you can get in touch with Barnes & Noble's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Tips and Tricks for Getting a Barnes & Noble Refund
Call Customer Service Directly: Use the membership support number 1-866-238-7323 and prepare for some hold time and persistence.
Be Polite But Firm: Use calm, clear language stating you want to cancel "immediately" and request confirmation.
Request Email Confirmation: Insist on an email that confirms your cancellation and any refund if applicable.
Keep Records: Take note of the representative's name, time of call, and any confirmation number given.
Escalate If Needed: If front-line reps are unhelpful, politely ask to speak with a supervisor or manager.
Check for Multiple Memberships: Some users found they had older memberships still active; verify all your accounts and emails linked to Barnes & Noble.
Timing Matters: Try to cancel before the auto-renew date, usually before the annual renewal charge hits.
Use Online Account Management Sparingly: It can be limited or buggy; often a direct call is more effective.
Persistence Pays Off: Be prepared for multiple calls or chats if your cancellation does not immediately go through.
Avoid Exiting Early: Remain on call or chat until you receive clear confirmation of cancellation.
Use Clear Cancellation Language: Phrases like "I am canceling my membership effective immediately," or "Please remove my account from auto-renewal" work well.
Check Your Bank Statements: Monitor for any unexpected charges after cancellation and dispute them if necessary.
Why Do People Request Refunds from Barnes & Noble
Not using the membership and paying for a service that is not utilized.
Wanting to avoid automatic renewals and unwanted charges on their accounts.
Forgetting when they signed up and choosing to cancel to avoid ongoing fees.
Frustration with the cancellation process, including difficulties canceling online, via phone, or in-store.
Concern about cancellation fees or refund eligibility, prompting users to reconsider keeping the membership.
Desire to manage expenses by cutting down on unused subscriptions and services.
Subscription content or benefits no longer perceived as valuable, leading to cancellation.
Receiving duplicate subscriptions or memberships, such as paying for multiple memberships unintentionally.
Issues or dissatisfaction with customer service, contributing to the decision to cancel.
Canceling digital subscriptions like magazines or newspapers when they no longer wish to receive them, despite no refunds on unused portions.
Barnes & Noble Refund Script
Script
Copy
Dear Barnes & Noble, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Barnes & Noble Refund Policy
Barnes & Noble's Premium Membership can be canceled immediately, forfeiting any stamps and rewards. To receive a full refund, cancellation must occur within 30 days of membership start and the membership must not have been used for discounts or benefits; otherwise, refunds are not available. Members can opt out of automatic renewal at any time before being charged, allowing use until expiration with no future billing, after which membership converts to a free Rewards Membership.
Get help with your refund
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The Easiest Way to Get a Barnes & Noble Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Barnes & Noble—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Barnes & Noble allows you to cancel your Rewards or Premium Membership at any time by contacting Member Services via email. However, cancellation is effective immediately, your membership benefits end right away, and any accumulated stamps or rewards expire. Importantly, there is no refund of the Premium Membership fee upon cancellation, and memberships auto-renew annually unless you opt out, so be cautious of automatic billing if you don't cancel before renewal.
Not using the membership and paying for a service that is not utilized.
Wanting to avoid automatic renewals and unwanted charges on their accounts.
Forgetting when they signed up and choosing to cancel to avoid ongoing fees.
Frustration with the cancellation process, including difficulties canceling online, via phone, or in-store.
Concern about cancellation fees or refund eligibility, prompting users to reconsider keeping the membership.
Desire to manage expenses by cutting down on unused subscriptions and services.
Subscription content or benefits no longer perceived as valuable, leading to cancellation.
Receiving duplicate subscriptions or memberships, such as paying for multiple memberships unintentionally.
Issues or dissatisfaction with customer service, contributing to the decision to cancel.
Canceling digital subscriptions like magazines or newspapers when they no longer wish to receive them, despite no refunds on unused portions.
Email address and password to sign in to your Barnes & Noble account.
Membership number or Member ID (especially if your info is not saved to your account).
Account number or card number (for phone cancellations).
Physical membership card or membership number/email address (for in-store cancellations).
Access to your NOOK Library (for magazine or newspaper subscriptions).
Possibly the reason for cancellation (if cancelling by phone).
Access to your bn.com/Account page (for B&N Audiobooks and digital subscriptions).
Before cancelling your Barnes & Noble membership, know that your membership account will be terminated immediately and you will lose access to all membership benefits right away. This includes any accumulated Stamps and Rewards, which will expire upon cancellation. You will not receive a refund of the Premium Membership fee except under specific conditions as outlined by the program. Additionally, memberships are non-transferable and intended for individual use only. It's important to consider these points before deciding to cancel.
Barnes & Noble's Premium Membership can be canceled immediately, forfeiting any stamps and rewards. To receive a full refund, cancellation must occur within 30 days of membership start and the membership must not have been used for discounts or benefits; otherwise, refunds are not available. Members can opt out of automatic renewal at any time before being charged, allowing use until expiration with no future billing, after which membership converts to a free Rewards Membership.
To cancel a Barnes & Noble subscription, you generally need to sign in to your bn.com account to manage your membership, which requires your password. If you do not remember your password, you can reset it using this URL: https://press.barnesandnoble.com/forgot-password. Alternatively, you can contact Member Services via chat, email, or phone for assistance, but typically having access to your account is necessary for cancellation. So, yes, having your password or resetting it is usually required for subscription cancellation.
We've actually written a step by step guide on how to get a refund from Barnes & Noble. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Barnes & Noble subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Barnes & Noble account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Barnes & Noble online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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