Barnes & Noble offers two main membership options: a free Rewards Membership and a Premium Membership that costs $39.99 a year. With Rewards Membership, you earn stamps for your purchases that can be redeemed for discounts. The Premium Membership gives you extra perks like 10% off most items, free shipping with no minimum, a free tote bag, one free eBook a month, and special birthday treats. If you see charges from Barnes & Noble, it might be for the annual Premium Membership fee if you've signed up for that option.
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Cancelling a Barnes & Noble digital subscription involves straightforward steps via the user's bn.com account on a desktop or web browser, with clear prompts for unsubscribing. It does not require contacting support for digital subscriptions and allows access until the end of the subscription period, making the process relatively easy but not completely automatic.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Barnes & Noble subscription.
How to Cancel Barnes & Noble: Step by Step
If you purchased through barnesandnoble.com:
- Cancel B&N Audiobooks Subscription:
- Go to bn.com/Account and sign in to your account if necessary.
- Scroll down to the Digital Content box and click Manage Your B&N Audiobooks Subscription.
- Scroll down to the Your Subscription box and click the Cancel Subscription button.
- Click Continue to Cancellation to confirm your request to cancel.
- Cancel Rewards or Premium Membership:
- Contact Member Services at membership@bn.com and notify that you want to cancel your membership.
- Account will be terminated immediately and you will not be refunded the Premium Membership fee.
- Opt-out of Automatic Renewal:
- Visit the Manage Your Membership page (you may need to sign in).
- In the Your Premium Membership box, click Edit next to Auto Renew On.
- Scroll down to the Auto-Renewal section and deselect the Auto-Renew slider.
- Click Save Changes at the bottom of the page.
- You may receive a confirmation email after your account is updated.
If you need assistance, here's how you can get in touch with Barnes & Noble's support team.
Email
The email is not available.
Tips and Tricks for Getting a Barnes & Noble Refund
- Call Customer Service Directly: Use the membership support number 1-866-238-7323 and prepare for some hold time and persistence.
- Be Polite But Firm: Use calm, clear language stating you want to cancel "immediately" and request confirmation.
- Request Email Confirmation: Insist on an email that confirms your cancellation and any refund if applicable.
- Keep Records: Take note of the representative's name, time of call, and any confirmation number given.
- Escalate If Needed: If front-line reps are unhelpful, politely ask to speak with a supervisor or manager.
- Check for Multiple Memberships: Some users found they had older memberships still active; verify all your accounts and emails linked to Barnes & Noble.
- Timing Matters: Try to cancel before the auto-renew date, usually before the annual renewal charge hits.
- Use Online Account Management Sparingly: It can be limited or buggy; often a direct call is more effective.
- Persistence Pays Off: Be prepared for multiple calls or chats if your cancellation does not immediately go through.
- Avoid Exiting Early: Remain on call or chat until you receive clear confirmation of cancellation.
- Use Clear Cancellation Language: Phrases like "I am canceling my membership effective immediately," or "Please remove my account from auto-renewal" work well.
- Check Your Bank Statements: Monitor for any unexpected charges after cancellation and dispute them if necessary.
Why Do People Request Refunds from Barnes & Noble
- Not using the membership and paying for a service that is not utilized.
- Wanting to avoid automatic renewals and unwanted charges on their accounts.
- Forgetting when they signed up and choosing to cancel to avoid ongoing fees.
- Frustration with the cancellation process, including difficulties canceling online, via phone, or in-store.
- Concern about cancellation fees or refund eligibility, prompting users to reconsider keeping the membership.
- Desire to manage expenses by cutting down on unused subscriptions and services.
- Subscription content or benefits no longer perceived as valuable, leading to cancellation.
- Receiving duplicate subscriptions or memberships, such as paying for multiple memberships unintentionally.
- Issues or dissatisfaction with customer service, contributing to the decision to cancel.
- Canceling digital subscriptions like magazines or newspapers when they no longer wish to receive them, despite no refunds on unused portions.
Barnes & Noble Refund Script
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Dear Barnes & Noble, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Barnes & Noble Refund Policy
Barnes & Noble's Premium Membership can be canceled immediately, forfeiting any stamps and rewards. To receive a full refund, cancellation must occur within 30 days of membership start and the membership must not have been used for discounts or benefits; otherwise, refunds are not available. Members can opt out of automatic renewal at any time before being charged, allowing use until expiration with no future billing, after which membership converts to a free Rewards Membership.
The Easiest Way to Get a Barnes & Noble Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Barnes & Noble—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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