Epic is a subscription service that offers access to over 40,000 kids' books, including popular stories and new titles added regularly. You can choose between monthly or annual plans to read anytime and anywhere. The service includes features like Read-To-Me books, badges, and progress tracking for parents. If you're seeing a charge from Epic, it's likely for one of these subscriptions that lets kids enjoy a large digital library of books at home.
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Canceling an Epic subscription through their website is straightforward with clear step-by-step instructions, but users need to navigate multiple prompts which adds slight complexity. Cancellations through Apple or Google Play require managing subscriptions on those platforms, which can be more cumbersome depending on user familiarity.
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How to Cancel Epic: Step by Step
If you purchased through Epic's website:
- Log in to your Epic account.
- Click on Parent Dashboard and enter your password.
- Click on Account Settings.
- Click Manage Subscription from the Account Status row.
- Click on Cancel Subscription.
- Accept any special deals or confirm cancellation on the next screen.
If you purchased through Apple:
- Open your Settings app.
- Tap on your Name at the top.
- Select Subscriptions.
- Find your Epic subscription in the list and tap on it.
- Tap Cancel Subscription and follow any prompts.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon and select Subscriptions.
- Find your Epic subscription and tap on it.
- Tap Cancel Subscription and confirm your cancellation.
Tips & Tricks for Canceling Epic
- Call multiple times: Persistence is key; users report success after repeatedly calling support and asking to cancel.
- Be polite but firm: Use calm, polite language but clearly state your intent to cancel immediately.
- Request escalation: Ask to speak with a manager or supervisor if frontline support resists cancellation.
- Document everything: Keep records of call times, names of representatives, and confirmation numbers.
- Time your cancellation: Try to cancel right before the next billing cycle to avoid being charged again.
- Use specific language: State "I want to cancel my subscription/bill immediately, and please confirm cancellation in writing."
- Dispute charges if necessary: If Epic continues charging after cancellation, dispute charges through your credit card company with documentation.
- Be aware of refund policies: Refunds typically require specific qualifying conditions, like illness preventing use for 30+ days (for Epic Pass).
- Submit required documentation promptly: For refunds involving special cases (e.g., injury), submit doctor notes and forms as early as possible.
- Avoid automatic renewal: Disable auto-renewal options in account settings well before expiration if possible.
- Use user forums for support: Leverage Reddit and forum advice to strategize and find current contact info or tactics.
Epic Customer Service Info
If you need assistance, here's how you can get in touch with Epic's support team.
Cancel Epic Script
Script
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Hello,\n\nI hope this message finds you well. I would like to request the cancellation of my subscription to Epic. Unfortunately, I have found that I am not using the service as frequently as I anticipated and need to reduce my monthly expenses.\n\nPlease let me know if you need any additional information from my side to process this request. Thank you for your assistance!\n\nBest regards,
Frequently Asked Questions
Epic's subscription cancellation policy varies depending on how you subscribed: for iOS Apple App Store and Android Google Play subscriptions, cancellations and refunds must be handled through Apple or Google, respectively, as Epic cannot process these directly. For subscriptions made through the Epic website, you can cancel any time via your account settings, and you will retain access for the remainder of your paid period. Generally, Epic subscriptions are non-refundable unless there is a billing error.
To cancel your Epic subscription on getepic.com, you do need to log in and enter your password when accessing the Parent Dashboard. This means you must know your password or reset it if forgotten. You can reset your password here: https://support.getepic.com/hc/en-us/articles/203234190-Reset-Your-Password. If your subscription was purchased through Apple or Google Play, you must cancel through those platforms instead.
- Auto-renewal without clear warning or easy cancellation
- Charges occurring even after cancellation or during free trial
- Lack of or very poor customer service and non-responsiveness
- Subscription or billing errors leading to unexpected charges or access loss
- Service seen as expensive or not suitable for older children
- Fraud-like or scam billing practices reported by users
- Difficulty in canceling subscriptions despite multiple attempts
- Unexpected credit card charges leading to fraud alerts
- App issues like sign-in errors and loss of subscription despite payment
- Multiple charges after free trial period using different email accounts
- Auto payment processed even after failed payment attempts
- Complaints about book selection being poor for certain age groups
Epic subscriptions can generally be cancelled at any time, but the actual cancellation process and refund policies depend on where you subscribed (Apple/iOS, Google Play/Android, or directly on the Epic website). Most subscriptions are non-refundable, and access continues until the end of the paid term. Cancelling immediately on the website may require contacting support, and there are no typical lock-ins or early-cancellation fees, but be aware that refunds are rare and you might be prompted with special deals when trying to cancel. This means while you can stop future billing, you usually won't get money back for the current subscription period.
Before cancelling your Epic subscription, note that you will retain access to all content and features until the end of your current paid billing period. After the subscription period ends, you will lose access to Epic's full digital library of books and educational resources available only to subscribers. Most subscriptions are non-refundable, so cancelling means you'll not get money back for the remaining period. The cancellation process depends on where you subscribed (Apple App Store, Google Play, or Epic Website), so you should follow the appropriate steps to ensure your subscription is properly cancelled.
- Email address or username associated with your Epic account
- Password for logging in and confirming account actions
- Access to Parent Dashboard for account and subscription management
- Account settings or billing section within the Parent Dashboard
- Device or platform used for subscribing (Apple App Store, Google Play, or website) to cancel using the correct method
- Access to Apple ID or Google Play account if subscription was created through those platforms
- Subscription or plan details to identify which membership or bill to cancel (if multiple)
- Contact information for customer support if additional help or immediate cancellation is needed
We've actually written a step by step guide on how to get a refund from Epic. Check it out!
The Easiest Way to Cancel Epic
If you’re frustrated trying to cancel your subscription, membership, or bill from Epic—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Epic?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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