Best Buy Protection offers coverage plans like Geek Squad and Totaltech membership that extend warranty beyond the manufacturer's warranty. For example, their Totaltech membership costs $199 a year and covers multiple devices with up to 24 months of coverage and tech support. Their protection plans usually last 1-3 years and allow for up to two claims per year, but each claim comes with a service fee. So if you see charges from them, it might be for keeping your device covered or filing a claim for repairs or replacement.
Cancellation within 30 days requires delivering a cancellation request and original documents to a store, which is straightforward but involves a physical step. After 30 days, cancellation is possible by live chat or phone, which is relatively easy but requires contacting customer service.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Best Buy Protection subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Best Buy Protection Refund
Call the Geek Squad at 1-800-433-5778 and directly ask to speak with the “billing and renewal” department; persistence is key as calls may get lost or you may get stuck on automated systems.
Be prepared to speak firmly and clearly about which specific protection plan or subscription you want to cancel to avoid confusion.
Try cancelling through your Best Buy online account under the subscriptions section or use the Best Buy app, which some users found easier than calling.
Visiting a physical Best Buy store can sometimes help, especially if you ask for a manager, but be aware there might be requirements such as waiting a month from purchase date.
Timing your cancellation call right before a billing cycle or renewal date can reduce the chance of being charged an additional fee.
Repeat calls at different times of day as customer service lines can be busy; early morning or late evening calls may connect faster.
Escalate politely but firmly by asking to speak with supervisors if initial agents refuse cancellation or provide conflicting information.
Reference your payment method and billing to ensure cancellations are processed and no further charges occur.
Document interactions including date, time, representative name, and confirmation numbers to support disputes if charges continue.
Use language like “I want to discontinue my subscription immediately” or “Please confirm my plan is cancelled and I will not be charged again.”
Why Do People Request Refunds from Best Buy Protection
Repair costs reached a predetermined limit, causing the protection plan to be considered "fulfilled" and no longer usable.
Repair costs exceed the value of the unit, invalidating and ending the plan earlier than planned.
Plan cancellation after receiving credit for the damaged or defective product.
Limited number of claims, such as only one claim allowed for some Canadian users.
Concealment or misrepresentation of facts, or fraudulent conduct related to the product or plan.
Submission of misleading information during the plan term.
Commercial or rental use of the product, which is not covered unless specifically noted.
Unauthorized repairs or replacements, either during or after the manufacturer’s warranty period.
Failure to comply with the plan's terms and conditions.
Nonpayment, such as missing a monthly payment for over 30 days.
User-initiated cancellations within the first 30 days for any reason with a refund (less cost of services received), or after 30 days with a refund of the unearned portion where applicable.
Best Buy Protection Refund Script
Script
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Dear Best Buy Protection, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Best Buy Protection Refund Policy
Best Buy Protection allows you to cancel your plan for any reason within the first 30 days of purchase for a full refund, minus the cost of services received. After 30 days, you can still cancel at any time by live chat or phone and receive a refund for any unused portion of the plan. No services will be provided once the plan is ended.
The Easiest Way to Get a Best Buy Protection Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Best Buy Protection—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Best Buy Protection plans allow you to cancel at any time, but there is a key catch: if you cancel within the first 30 days, you get a full refund minus any service costs. After 30 days, you can still cancel anytime, but no refund is given for the amount already paid, only the unearned portion if applicable. Also, to cancel within 30 days and get a refund, you need to visit a Best Buy store with the cancellation request and all original purchase invoices, which could be an inconvenient hurdle.
Repair costs reached a predetermined limit, causing the protection plan to be considered "fulfilled" and no longer usable.
Repair costs exceed the value of the unit, invalidating and ending the plan earlier than planned.
Plan cancellation after receiving credit for the damaged or defective product.
Limited number of claims, such as only one claim allowed for some Canadian users.
Concealment or misrepresentation of facts, or fraudulent conduct related to the product or plan.
Submission of misleading information during the plan term.
Commercial or rental use of the product, which is not covered unless specifically noted.
Unauthorized repairs or replacements, either during or after the manufacturer’s warranty period.
Failure to comply with the plan's terms and conditions.
Nonpayment, such as missing a monthly payment for over 30 days.
User-initiated cancellations within the first 30 days for any reason with a refund (less cost of services received), or after 30 days with a refund of the unearned portion where applicable.
Cancellation request (written or verbal, depending on method)
Original Best Buy Protection Plan document
All original purchase invoices (for the product and the protection plan itself)
Date of purchase (to determine refund eligibility)
Your contact information (name, address, phone number, email)
Protection plan number or ID
Product details (make/model, serial number, proof of product coverage)
Before cancelling Best Buy Protection, you should know that cancellation takes effect immediately with no fees charged. If you cancel within the first 30 days for monthly plans or within 60 days for yearly memberships, you may receive a full or pro-rated refund minus any costs of services already provided. Upon cancellation, you will lose all coverage and protection benefits associated with the plan immediately, so any repairs or replacements covered will no longer be accessible. Consider also that canceling monthly plans may require up to 60 days to reflect on your credit card statement. Specific state laws may also impact cancellation terms and refunds.
Best Buy Protection allows you to cancel your plan for any reason within the first 30 days of purchase for a full refund, minus the cost of services received. After 30 days, you can still cancel at any time by live chat or phone and receive a refund for any unused portion of the plan. No services will be provided once the plan is ended.
To cancel your Best Buy Geek Squad Protection Plan, you can call 1-800-433-5778 and follow the voice prompts without necessarily needing a password. When you call, you will be asked to verify your identity with information like your plan number, item number, and personal details instead of needing your password. You can also cancel online by signing into your Best Buy account under the Support section, but if you don't remember your password, you would need to reset it at https://www.bestbuy.com/identity/global/forgotpassword. Overall, you do not need your password for phone cancellation, but it is needed for online cancellation.
We've actually written a step by step guide on how to get a refund from Best Buy Protection. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Best Buy Protection subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Best Buy Protection account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Best Buy Protection online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Best Buy Protection May Show Up On Your Statement As:
AGI*GEEKSQUAD.CA/PRO AGI*GEEKSQUAD.CA/MEM
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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