Binge is an Australian streaming service where you can watch TV shows and movies on demand. They offer monthly subscriptions starting at $10 with no lock-in contracts and a 7-day free trial for new users. You might see charges from Binge on your bill because you subscribed to their service to access entertainment content anytime, and you can manage your subscription online, including upgrading, downgrading, or canceling it at any time. Basically, if you like watching shows and movies without ads or interruptions, Binge is one of those services that lets you do that for a monthly fee.
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The cancellation process involves a straightforward five-step procedure accessible via a web browser on a computer. It is designed for ease and can be completed within a few minutes, reflecting a relatively simple process for consumers.
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How to Cancel Binge: Step by Step
If you purchased through binge.com:
- Log into Binge using a web browser (not mobile app or Smart TV).
- Select your Profile icon in the top right corner.
- Click on ‘My Account’ from the dropdown menu.
- Scroll to ‘Cancel Subscription’ in the Subscription & Billing section.
- Confirm by selecting ‘I agree’.
If you purchased through the App Store:
- Go to "Settings" on your Apple device.
- Tap on your Apple ID or name.
- Select "Subscriptions".
- Pick "Binge".
- Tap "Cancel Subscription".
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions".
- Find and select "Binge".
- Tap "Cancel Subscription".
Tips & Tricks for Canceling Binge
- Use the live chat feature on Binge's website and type "Cancel" to start the cancellation process with a real-time agent.
- Be patient in the live chat queue as wait times can be long (up to 30 minutes).
- Follow up persistently via email both to complaints@binge.com.au and help@binge.com.au, making it very clear you want to cancel and are not to be billed further.
- Double-check cancellation confirmation as some users were led to believe they cancelled but it did not process; look for confirmation emails or cancellation status.
- If online methods fail, contact your bank or card provider to stop or block payments to Binge as a last resort.
- Try changing your payment card details to one not associated with Binge; this sometimes forces the subscription to stop billing.
- In the Hubbl app or platform, instead of going to "Manage Subscriptions," try clicking on the specific account icon to find the cancellation option.
- Escalate politely but firmly in communications, emphasizing you do not want future charges and want an immediate cancellation.
- Time your cancellation before the next billing date; some cancellations do not stop upcoming payments if very close to billing.
Binge Customer Service Info
If you need assistance, here's how you can get in touch with Binge's support team.
Cancel Binge Script
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Dear Binge Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to utilize the service as I had initially hoped.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards.
Frequently Asked Questions
Binge subscriptions can be canceled only via a web browser on a computer, not through the mobile or Smart TV apps. After cancellation, which must be done through your account settings on their website, you'll receive a confirmation email and retain access until the next billing cycle ends, after which the subscription is terminated. The account is not deleted and can be reactivated anytime by resubscribing.
To cancel your Binge subscription on their website, you will need to log in using your email and password. Once logged in, you can go to 'My Account', find your subscription, and cancel it by following the prompts. If you subscribed via iOS or Android, cancelation is handled through Apple ID or Google Play subscriptions respectively, which also require you to be signed in to those accounts. If you have forgotten your password, you can reset it here: https://binge.com/reset-password.
- Price increases making the subscription more expensive than expected or budgeted.
- Loss of key content such as HBO shows moving to other platforms like Max, reducing Binge's appeal.
- Overlap of content available on other streaming services already subscribed to, leading to redundancy.
- Perceived low value for money if the content lineup is not compelling enough for the subscription cost.
- Not using the service enough making it not worth paying monthly fees.
- Preference for a different platform that better matches viewing habits or offers exclusive shows.
- Technical issues or poor user experience could also be a reason, though less commonly cited directly for Binge.
Binge allows you to cancel your subscription at any time, but be aware that once you cancel, there are no refunds for any unused portion of your subscription fee. Cancellation for mobile and web users is straightforward through the subscription section, but if you subscribed via TV, there's no direct cancellation option; the subscription simply downgrades to free after expiry and non-payment. Also, your access to premium content ends immediately after cancellation, though you retain free service access until your current billing period ends.
Before cancelling a Binge subscription, it's important to know that your access to all Binge content—including exclusive HBO shows—will continue only until the end of your current billing cycle, after which it will end indefinitely. You lose access to Binge’s streaming library and all associated features as soon as the cancellation takes effect after the billing period. Cancellation does not delete your account, so you can reactivate the subscription anytime if you change your mind. Finally, if you subscribed through a third-party provider like Apple or Telstra, you need to cancel through them, not directly through Binge.
- Binge account email address (the email linked to your subscription)
- Binge username and password (for logging in online)
- Access to the email inbox (to receive cancellation confirmation)
- Primary profile selection (if there are multiple users on the account)
- For App Store billing:
- Apple ID credentials (the Apple ID linked to the Binge subscription)
- For Telstra or other third-party billing:
- Login details for that third-party provider account (e.g., Telstra account details)
- Proof of payment method (if disputing charges) (credit card type, last 4 digits, expiry date, or screenshots showing charges on your account)
- Access to Binge chat support (if needed for verification or issues)
We've actually written a step by step guide on how to get a refund from Binge. Check it out!
The Easiest Way to Cancel Binge
If you’re frustrated trying to cancel your subscription, membership, or bill from Binge—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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