Crunchyroll is a streaming service that focuses on anime, manga, and Asian dramas. They offer a free version with ads and premium subscription plans starting around $7.99 per month, which remove ads and provide early access to new episodes. If you're seeing a charge from Crunchyroll, it's likely for one of these premium memberships that you signed up for to enjoy an uninterrupted experience. They also offer a free trial for the premium service before billing starts.
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Cancelling a Crunchyroll subscription is straightforward if you are billed directly through Crunchyroll; you simply go to the Membership Info section in your account settings and cancel. For those billed through third-party platforms like Apple, Google Play, Amazon, or Roku, the cancellation must be done on those platforms, which can add a small layer of complexity. Support is available 24/7 if needed, which significantly reduces difficulty.
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How to Cancel Crunchyroll: Step by Step
If you purchased through Crunchyroll directly:
- Visit the Crunchyroll website and log in to your account.
- Navigate to the Account Settings by clicking on your profile icon.
- Select Membership Info.
- Click on Cancel Membership.
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone.
- Tap on your profile (account name) at the top.
- Select Subscriptions.
- Find your Crunchyroll subscription and tap on it.
- Tap Cancel Subscription and confirm in the pop-up message.
If you purchased through Google Play:
- Sign in to the Google Account associated with your Crunchyroll subscription.
- Open the Google Play Store app on your Android device.
- Select the menu and go to Subscriptions.
- Find your Crunchyroll subscription and tap on it.
- Tap Cancel subscription and follow the instructions provided.
If you purchased through Amazon:
- Go to Amazon's Help Center and log in to your account.
- Navigate to your Accounts & Lists.
- Select Prime Video Channels or Manage Your Channels.
- Find your Crunchyroll subscription and click on Cancel Channel.
- Follow the on-screen instructions to complete cancellation.
If you purchased through Roku:
- Go to my.roku.com/account/subscriptions.
- Select Manage your subscriptions.
- Find the Crunchyroll Channel under Active Subscriptions.
- Select Turn off auto-renew.
- Choose a cancellation reason and select Continue to confirm cancellation.
Tips & Tricks for Canceling Crunchyroll
- Always check the original subscription platform (Crunchyroll site, Apple iTunes, Google Play, PayPal) as cancellation must be done where you originally subscribed.
- Website cancel button may be broken; if it doesn’t work, email Crunchyroll support repeatedly requesting cancellation including mention of the faulty cancel button.
- Canceling via third-party payment providers: For subscriptions through Apple, Google, or PayPal, cancellation must be done through their respective subscription management.
- Use the app's subscription settings: On iPhone, go to Settings > Subscriptions to manage and cancel Crunchyroll.
- Removing payment methods can force subscription downgrade: Users reported that removing payment methods stops charges and effectively changes membership to free tier, but it may not be an immediate formal cancellation.
- Virtual credit cards can be used: Use virtual cards for subscriptions with difficult cancellations, then close the card to prevent further charges.
- Escalate via email if no website or app cancellation works: Keep emailing Crunchyroll support until you get a manual cancellation confirmation.
- Avoid trying to cancel through banks: Cancel subscriptions through app stores or payment services to avoid complications, not through your bank.
- Timing your cancellation: Cancel just before the next billing cycle to avoid being charged for the upcoming period.
- Language tips: Be polite but firm in email requests, mention faulty cancellation options, request confirmation of cancellation and refund if applicable.
Crunchyroll Customer Service Info
If you need assistance, here's how you can get in touch with Crunchyroll's support team.
Cancel Crunchyroll Script
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Hello Crunchyroll Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to changes in my streaming preferences, I no longer find the need for my membership.
I appreciate all the content and service provided during my time as a subscriber, but I believe it’s the right time for me to discontinue my subscription.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Crunchyroll allows you to cancel your Premium membership at any time, with cancellation procedures depending on how you are billed (directly via Crunchyroll, Apple/Google Play, or partners like Amazon/Roku). If you cancel before your billing date, you will retain full membership benefits until the end of the paid period, and to avoid being charged for the next cycle, cancellation must occur before the renewal date. Subscriptions renew monthly or annually based on your plan, and you can reactivate your membership after cancellation once the current billing period ends.
To cancel your Crunchyroll subscription on the website, you need to be logged in, which requires your email or username and password. This means you need your password to access your account and proceed with the cancellation. If you do not remember your password, you can reset it at https://www.crunchyroll.com/reset-password. However, if you subscribed through an app on iPhone, iPad, or Android, the cancellation process on the device does not necessarily require entering the password again for confirmation.
- Content selection: Anime schedule or shows may fall short of user expectations, prompting consideration of alternative platforms.
- Technical problems: Streaming issues like continuous buffering or playback problems that persist despite seeking assistance.
- Price not suitable: Subscription expenses may be too high or not justify the content provided.
- Better alternatives: Other providers might offer preferred content or better features fitting the user's requirements.
- Billing issues: Unexpected bills, billing mistakes, or unauthorized charges causing irritation and leading to cancellation.
- Corporate changes and dissatisfaction: The shift from a passionate anime community to a corporate-driven business led some users to cancel in protest of low pay for subbers and dub actors, and feeling the service no longer supports the community in good faith.
- Loss of access post-cancellation: Users report losing access to almost all of their watchlist content immediately after cancellation while still getting charged.
- Removal or dissatisfaction with features: Some users canceled due to removal of certain features like comments or due to dissatisfaction with subtitles quality.
- Financial constraints: Users temporarily or permanently cancelling due to budget issues.
Crunchyroll allows you to cancel your membership at any time, but how you cancel depends on the billing source—whether it's directly through Crunchyroll, Apple, Google Play, or another third-party platform like Amazon or Roku. There are no contracts, lock-ins, or early cancellation fees, but you may not see the cancel option immediately if there's a pending transaction or if your subscription is through certain third parties, in which case contacting Crunchyroll Support helps. Once you cancel before the next billing date, you maintain access until the current subscription period expires, so no immediate cutoff happens.
Before canceling a Crunchyroll subscription, know that you will continue to have access to all your Premium membership perks until the end of your current billing period, even after cancellation. Once the subscription expires, you'll lose access to Premium content such as ad-free viewing, simulcast episodes shortly after they air in Japan, and exclusive member-only features. Canceling does not delete your account; it only reverts it to a free membership with limited access. If your subscription was billed through third-party platforms like Apple, Google Play, Amazon, or Roku, you need to cancel through those platforms directly to avoid further charges.
- Crunchyroll account email address (used for login and account identification)
- Crunchyroll account password (to log in and access account settings)
- Billing method (direct, Apple, Google Play, Amazon, Roku, etc.)
- Access to Membership Info section (in Crunchyroll account settings)
- Knowledge of billing date (found on latest payment receipt, to avoid additional charges)
- Platform account access (if billed through a third party like Apple, Google, Amazon, Roku)
- Transaction details (amount charged, billing date, and currency if contacting support)
- Full name as appears on credit card (if billed via credit card)
- Brand and last 4 digits of credit card (if billed via credit card)
- Credit card expiration date and billing zip/postal code (if billed via credit card)
- Billing ID and primary email for PayPal (if billed via PayPal)
- GPA ID for Google Play payments (if billed via Google Play)
- Ability to access support chat (if no cancel option is shown, or when transactions are pending)
We've actually written a step by step guide on how to get a refund from Crunchyroll. Check it out!
The Easiest Way to Cancel Crunchyroll
If you’re frustrated trying to cancel your subscription, membership, or bill from Crunchyroll—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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