Starz is a streaming service where you can watch original series, movies, and extras on-demand without ads. They offer subscriptions that renew automatically, and you can choose to pay monthly or annually. When you subscribe, you'll be billed on a regular schedule, and you can use credit cards, PayPal, or gift cards to pay. If you cancel, you lose any promotions, and you can manage your billing and payment info directly on their website.
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The process to cancel a Starz subscription is straightforward with clear step-by-step instructions on both desktop and mobile. The user simply has to navigate to settings, find the subscription cancellation option, and follow on-screen prompts, making it relatively easy.
Estimated Time
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5 minutes
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minutes to cancel a Spotify subscription.
How to Cancel Starz: Step by Step
If you purchased through Starz.com:
- From a computer (recommended):
- Go to STARZ.com and select 'log in' from the top of the screen.
- Select the user icon in the upper-right and choose 'Settings'.
- Under 'Billing Plan & Information', select 'Cancel Subscription'.
- Follow the steps on the screen to complete the cancellation and select 'Submit'.
- From a mobile device:
- Open the STARZ app and log in.
- Select 'More' at the bottom-right and choose 'Settings'.
- Then go to 'Account Management'.
- Under 'My Subscription', select 'Cancel Subscription' (this will open the browser on the mobile device to complete cancellation).
- Follow the steps on the screen to complete the cancellation and select 'Submit'.
- You may be prompted to provide a reason for cancellation.
If you purchased through Amazon:
- For an Amazon Prime Channels add-on:
- Go to amazon.com/myvs.
- Sign in to your Amazon account.
- Locate STARZ under "Your Channels."
- Select 'Cancel Subscription' and follow the prompts.
- For an Amazon App Store STARZ subscription:
If you purchased through Roku:
- From the Roku player:
- Browse and highlight the STARZ app from Roku home.
- Press the Options (*) button on the remote control.
- Select 'Manage Subscription' from the options menu.
- Select 'Cancel Subscription'.
- From a Computer:
- Sign in to your Roku account at roku.com.
- Select 'Manage Your Subscriptions'.
- Select STARZ.
- Select 'Unsubscribe'.
If you purchased through Samsung:
- From a Samsung Smart TV:
- Sign in using your Samsung account.
- Go to 'Settings' > 'General' > 'System Manager' > 'Samsung Account'.
- Select 'Payment Info'.
- Select 'Purchase History'.
- Move the focus to STARZ.
- Press the right button and select 'Unsubscribe'.
- From a Computer:
- Go to samsungcheckout.com and log in.
- Select 'Purchase History'.
- Select 'Subscriptions'.
- Find the STARZ subscription and select 'Unsubscribe'.
If you purchased through YouTube TV:
- Open the YouTube TV app or visit tv.youtube.com.
- Select your profile photo, and choose 'Settings and Membership'.
- Unselect the checkmark next to STARZ.
- Select 'Agree' to finalize.
Tips & Tricks for Canceling Starz
- Be persistent: Repeat your cancellation request firmly, e.g., "I just want to cancel - period!" without negotiating.
- Watch for hidden buttons: The "Continue Cancelling" button may be hidden off screen; you must scroll down carefully to see and click it instead of "Keep Subscription."
- Cancel through the correct platform: Ensure you cancel through the original subscription channel (Amazon Prime, Roku, etc.) and not just the Starz app.
- Time your cancellation near the end of the billing cycle to avoid additional charges, and beware of automatic renewal traps.
- Expect multiple steps: Sometimes you must navigate through several confirmation screens—don't give up after one click.
- Use clear, no-nonsense language: Avoid negotiation or discussion; be direct with phrases like "I want to cancel my subscription effective immediately."
- Escalate if needed: If online cancellation fails, try contacting customer service via phone or email and insist politely but firmly.
- Check for trial periods: If under a free trial, cancel before it ends to avoid charges.
- Clear browser cache and try different devices: Sometimes the UI glitches hide cancellation options.
- Be wary of retention offers: Starz might offer discounted rates to keep you; stay firm if you want out.
Starz Customer Service Info
If you need assistance, here's how you can get in touch with Starz's support team.
Cancel Starz Script
Script
Copy
Hello Team,
I hope this message finds you well. I am writing to request the cancellation of my Starz subscription. While I have enjoyed the content, due to my current financial situation, I need to reduce my expenses and unfortunately, this means letting go of my subscription.
Please confirm the cancellation and ensure that I am not billed in the next billing cycle.
Thank you for your assistance!
Best regards.
Frequently Asked Questions
Starz subscription can be canceled anytime through their website or app by navigating to the settings and selecting 'Cancel Subscription.' After cancellation, you retain access to Starz content until the end of your current billing cycle, and you will receive an email confirmation of the cancellation. The subscription fee is non-refundable.
Yes, to cancel your Starz subscription on starz.com, you need to log in to your account, which requires your password. You will select your user icon, go to Settings, then under Billing Plan & Information, choose Cancel Subscription and follow the steps. If you've forgotten your password, you can reset it using this link: https://www.starz.com/us/en/login/forgot-password. This is the official password reset page on Starz's website.
- High subscription cost making it unaffordable for some users.
- Completion of a particular show leading users to unsubscribe after finishing their desired content.
- Accidental subscriptions where users subscribed by mistake and want to cancel.
- Automatic renewal without prorated refund when canceling shortly after billing, causing dissatisfaction.
- Charges after cancellation with refusal of full refunds or only partial pro-rated refunds.
- Unauthorized charges for subscriptions never signed up for or used.
- Lack of response or delays from the billing department after cancellation requests.
- Confusing or misleading promotions and renewal terms, causing unexpected charges.
- Poor communication and difficulty reaching customer service.
- Technical issues like app or service malfunction despite charges and lack of refunds.
- Ongoing unauthorized charges even after customers claim no account exists.
- Refund delays or blocks due to bank chargeback processes.
- Cancellation after promotions but still being charged without refunds.
- Stressful and rude customer service experiences during billing disputes.
Starz allows cancellation of subscriptions at any time, but the cancellation only takes effect at the end of the current paid subscription period, so you won't get immediate service termination. There are no early cancellation fees or lock-in contracts, but you won't receive any credits or refunds for the unused portion of the subscription once canceled. If you subscribed through a distributor, you must cancel with that distributor, which may have different policies. Be aware that failing to cancel before the renewal date means you will be charged for the next period automatically.
Before canceling your STARZ subscription, know that you will continue to have access to all STARZ content and features until the end of your current billing cycle. After cancellation, access to STARZ original series, movies, and exclusive content will no longer be available unless you resubscribe. Additionally, you will receive an email confirmation once your subscription is successfully canceled. Keep in mind that cancellation stops any further billing but does not provide an immediate service cut-off until the paid period ends.
- STARZ account login credentials (email and password) if subscribed directly through starz.com or the STARZ app
- Access to the subscription platform: Know whether you subscribed via STARZ directly or through a distributor (such as Amazon, Roku, Apple, or Google Play)
- Distributor/platform account login (e.g., Amazon login, Roku account, Apple ID, or Google account) if billed through a third-party
- Knowledge of which Distributor/platform you used to sign up (such as Amazon, Apple, Roku, etc.)
- Access to subscription management section (such as "Billing Plan & Information," "Subscriptions," or "Manage Your Subscriptions" depending on the platform)
- Device (smartphone, computer, streaming device) to access account management or settings as needed
- Ability to identify the STARZ subscription in your account or list of subscriptions/channels on the chosen platform
- Apple ID password or account credentials if canceling via iTunes or the App Store
- Roku account credentials and the ability to navigate the Roku interface or online Roku portal
- Google account credentials for accessing the Google Play Store and subscriptions section
- Amazon account credentials to access Prime Video Channels for subscription management
We've actually written a step by step guide on how to get a refund from Starz. Check it out!
The Easiest Way to Cancel Starz
If you’re frustrated trying to cancel your subscription, membership, or bill from Starz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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