The Ultimate Step by Step Guide to Cancelling a Starz Subscription or Membership (starz.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Starz is a streaming service where you can watch original series, movies, and extras on-demand without ads. They offer subscriptions that renew automatically, and you can choose to pay monthly or annually. When you subscribe, you'll be billed on a regular schedule, and you can use credit cards, PayPal, or gift cards to pay. If you cancel, you lose any promotions, and you can manage your billing and payment info directly on their website.
The process to cancel a Starz subscription is straightforward with clear step-by-step instructions on both desktop and mobile. The user simply has to navigate to settings, find the subscription cancellation option, and follow on-screen prompts, making it relatively easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Starz subscription.
How to Cancel Starz: Step by Step
If you purchased through Starz.com:
From a computer (recommended):
Go to STARZ.com and select 'log in' from the top of the screen.
Select the user icon in the upper-right and choose 'Settings'.
Under 'Billing Plan & Information', select 'Cancel Subscription'.
Follow the steps on the screen to complete the cancellation and select 'Submit'.
From a mobile device:
Open the STARZ app and log in.
Select 'More' at the bottom-right and choose 'Settings'.
Then go to 'Account Management'.
Under 'My Subscription', select 'Cancel Subscription' (this will open the browser on the mobile device to complete cancellation).
Follow the steps on the screen to complete the cancellation and select 'Submit'.
You may be prompted to provide a reason for cancellation.
Be persistent: Repeat your cancellation request firmly, e.g., "I just want to cancel - period!" without negotiating.
Watch for hidden buttons: The "Continue Cancelling" button may be hidden off screen; you must scroll down carefully to see and click it instead of "Keep Subscription."
Cancel through the correct platform: Ensure you cancel through the original subscription channel (Amazon Prime, Roku, etc.) and not just the Starz app.
Time your cancellation near the end of the billing cycle to avoid additional charges, and beware of automatic renewal traps.
Expect multiple steps: Sometimes you must navigate through several confirmation screens—don't give up after one click.
Use clear, no-nonsense language: Avoid negotiation or discussion; be direct with phrases like "I want to cancel my subscription effective immediately."
Escalate if needed: If online cancellation fails, try contacting customer service via phone or email and insist politely but firmly.
Check for trial periods: If under a free trial, cancel before it ends to avoid charges.
Clear browser cache and try different devices: Sometimes the UI glitches hide cancellation options.
Be wary of retention offers: Starz might offer discounted rates to keep you; stay firm if you want out.
Why Do People Request Refunds from Starz
High subscription cost making it unaffordable for some users.
Completion of a particular show leading users to unsubscribe after finishing their desired content.
Accidental subscriptions where users subscribed by mistake and want to cancel.
Automatic renewal without prorated refund when canceling shortly after billing, causing dissatisfaction.
Charges after cancellation with refusal of full refunds or only partial pro-rated refunds.
Unauthorized charges for subscriptions never signed up for or used.
Lack of response or delays from the billing department after cancellation requests.
Confusing or misleading promotions and renewal terms, causing unexpected charges.
Poor communication and difficulty reaching customer service.
Technical issues like app or service malfunction despite charges and lack of refunds.
Ongoing unauthorized charges even after customers claim no account exists.
Refund delays or blocks due to bank chargeback processes.
Cancellation after promotions but still being charged without refunds.
Stressful and rude customer service experiences during billing disputes.
Starz Refund Script
Script
Copy
Dear Starz, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Starz Refund Policy
Starz subscription can be canceled anytime through their website or app by navigating to the settings and selecting 'Cancel Subscription.' After cancellation, you retain access to Starz content until the end of your current billing cycle, and you will receive an email confirmation of the cancellation. The subscription fee is non-refundable.
The Easiest Way to Get a Starz Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Starz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Starz allows cancellation of subscriptions at any time, but the cancellation only takes effect at the end of the current paid subscription period, so you won't get immediate service termination. There are no early cancellation fees or lock-in contracts, but you won't receive any credits or refunds for the unused portion of the subscription once canceled. If you subscribed through a distributor, you must cancel with that distributor, which may have different policies. Be aware that failing to cancel before the renewal date means you will be charged for the next period automatically.
High subscription cost making it unaffordable for some users.
Completion of a particular show leading users to unsubscribe after finishing their desired content.
Accidental subscriptions where users subscribed by mistake and want to cancel.
Automatic renewal without prorated refund when canceling shortly after billing, causing dissatisfaction.
Charges after cancellation with refusal of full refunds or only partial pro-rated refunds.
Unauthorized charges for subscriptions never signed up for or used.
Lack of response or delays from the billing department after cancellation requests.
Confusing or misleading promotions and renewal terms, causing unexpected charges.
Poor communication and difficulty reaching customer service.
Technical issues like app or service malfunction despite charges and lack of refunds.
Ongoing unauthorized charges even after customers claim no account exists.
Refund delays or blocks due to bank chargeback processes.
Cancellation after promotions but still being charged without refunds.
Stressful and rude customer service experiences during billing disputes.
STARZ account login credentials (email and password) if subscribed directly through starz.com or the STARZ app
Access to the subscription platform: Know whether you subscribed via STARZ directly or through a distributor (such as Amazon, Roku, Apple, or Google Play)
Distributor/platform account login (e.g., Amazon login, Roku account, Apple ID, or Google account) if billed through a third-party
Knowledge of which Distributor/platform you used to sign up (such as Amazon, Apple, Roku, etc.)
Access to subscription management section (such as "Billing Plan & Information," "Subscriptions," or "Manage Your Subscriptions" depending on the platform)
Device (smartphone, computer, streaming device) to access account management or settings as needed
Ability to identify the STARZ subscription in your account or list of subscriptions/channels on the chosen platform
Apple ID password or account credentials if canceling via iTunes or the App Store
Roku account credentials and the ability to navigate the Roku interface or online Roku portal
Google account credentials for accessing the Google Play Store and subscriptions section
Amazon account credentials to access Prime Video Channels for subscription management
Before canceling your STARZ subscription, know that you will continue to have access to all STARZ content and features until the end of your current billing cycle. After cancellation, access to STARZ original series, movies, and exclusive content will no longer be available unless you resubscribe. Additionally, you will receive an email confirmation once your subscription is successfully canceled. Keep in mind that cancellation stops any further billing but does not provide an immediate service cut-off until the paid period ends.
Starz subscription can be canceled anytime through their website or app by navigating to the settings and selecting 'Cancel Subscription.' After cancellation, you retain access to Starz content until the end of your current billing cycle, and you will receive an email confirmation of the cancellation. The subscription fee is non-refundable.
Yes, to cancel your Starz subscription on starz.com, you need to log in to your account, which requires your password. You will select your user icon, go to Settings, then under Billing Plan & Information, choose Cancel Subscription and follow the steps. If you've forgotten your password, you can reset it using this link: https://www.starz.com/us/en/login/forgot-password. This is the official password reset page on Starz's website.
We've actually written a step by step guide on how to get a refund from Starz. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Starz subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Starz account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Starz online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
