BJ's Restaurants offers a couple of subscription services that might explain billing charges. One is the Pizookie Pass, a 4-month subscription that lets you redeem a Pizookie dessert daily when dining in. You pay monthly and must cancel before the next period to avoid being charged again. Another is the BJ's Brewhouse Beer Club, available in many California locations, where members pay $30 every two months to get special beers delivered and some restaurant perks like free appetizers and discounts on growler refills. These subscriptions make it easier and more fun to enjoy BJ's treats and drinks regularly.
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Cancellation of BJ's Pizookie Pass subscription requires logging into the BJ's Premier Rewards PLUS account and clicking a specific cancellation button, which is straightforward but requires the user to navigate the account interface. There are clear instructions and no complex steps or need for phone calls, but users need to be mindful of the cancellation timing to avoid being charged for the next month.
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How to Cancel BJ's Restaurants: Step by Step
If you purchased through BJ's Restaurant Website:
- Log in to your BJ’s Premier Rewards account at bjsrestaurants.com/account/login.
- Navigate to the MY PIZOOKIE PASS ACCOUNT tab.
- Click on the CANCEL MY SUBSCRIPTION button.
- Confirm the cancellation.
If you purchased through BJ's Beer Club:
- Log in to your Beer Club account at bjsrestaurants.com/account/login.
- Find the CANCEL SUBSCRIPTION option on your dashboard.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling BJ's Restaurants
- Call early in the billing cycle to avoid being charged for the next period.
- Be persistent with multiple calls if initially unsuccessful; some users needed repeated follow-ups to finalize cancelation and refunds.
- Request escalation to a manager if frontline staff are unhelpful, as managers have more authority to process cancellations and refunds.
- Have your membership ID and personal identification ready to prove ownership and speed up the process.
- Explicitly state you want a cancellation and a refund for any unused period, emphasizing company policy on refunds if applicable.
- Use clear, firm, and polite language; avoid hostility as it may slow down the process.
- Monitor your bank or credit card statements for unexpected charges and be ready to dispute if cancellation was confirmed but charges appear.
- Utilize online account settings to disable auto-renewal immediately after signing up to prevent unwanted charges.
- Be aware that refunds may take several weeks (2-4 weeks) to process, so plan accordingly.
- Consider canceling just before renewal if you have an active subscription to maximize usage without risking extra charges.
BJ's Restaurants Customer Service Info
If you need assistance, here's how you can get in touch with BJ's Restaurants's support team.
Cancel BJ's Restaurants Script
Script
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Dear BJ's Restaurants Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue my membership at this time. I have enjoyed my experience, but I believe this is the best decision for me right now.
Thank you for your understanding. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
BJ's Restaurants allows you to cancel your Pizookie Pass subscription at any time by logging into your BJ’s Premier Rewards PLUS account and selecting the cancellation option. The subscription will continue for the current month with no refunds, and it automatically renews monthly for up to four months unless canceled. To avoid charges for the next month, cancellation must be done by the last day of the current subscription month.
You do not need your password to cancel your BJ's Restaurants membership. You can cancel by contacting BJ's Member Care via phone at 800-BJS-CLUB, email at CustomerCare@bjs.com, chat on their website at BJs.com/help, or even in person at a BJ's location. Only the primary member can cancel the membership. If you need to reset your BJ's password for other reasons, you can do so at https://help.bjs.com/hc/en-us/articles/26710700774676-I-forgot-my-BJs-com-password-or-email-address-What-should-I-do.
- Poor customer service: Delayed responses, unhelpful interactions, and difficulties contacting support.
- Membership price increases combined with perceived decline in store experience.
- Unauthorized Easy Renewal charges causing unexpected billing and challenges obtaining refunds.
- Refund delays or non-receipt after membership cancellation.
- Cancellation complications: Early termination of paid membership when trying to cancel renewal only.
- Frustration with BJ’s app and technology, including issues using app features like expedited checkout.
- Membership and billing policies perceived as confusing or unfair.
- Better pricing, technology, and service at competitors like Sam's Club.
- General dissatisfaction with product and service quality declines.
BJ's Restaurants' subscription to the Pizookie Pass requires you to cancel by the last day of the current one-month period to avoid being charged for the next month, with no refunds for the month currently in process once that period starts. There are no long-term contracts, but the timing to cancel is strict, and you cannot get refunds for past or current month fees if you miss the cancellation deadline. BJ's also reserves the right to terminate your subscription or the entire pass program at any time. Users should be aware of this strict cancellation window to avoid unwanted charges.
Before cancelling your BJ's Restaurants membership or subscription, know that cancellation can be done via multiple methods including in person, email, chat, phone, or mail, but only the primary member can cancel. When you cancel, all supplemental memberships tied to the primary will also be canceled automatically. You will lose access to member-exclusive benefits such as member prices, promotions, clipless coupons, instant savings, and the ability to shop on BJs.com, the BJ’s mobile app, and in BJ's clubs. Additionally, all rewards balances will be forfeited upon cancellation and a 20% non-member surcharge applies to post-cancellation purchases. You can request a refund on the current membership period if canceling as the primary member, but no refunds are given for upgrade or add-on fees or for subsequent cancellations.
- BJ's Premier Rewards PLUS account login information (email and password)
- Access to your Beer Club or Pizookie Pass subscription information
- Email address associated with your BJ's account
- Access to the "My Pizookie Pass Account" or "Beer Club" portal
- Method of contacting customer support (such as customer support email: Pass@bjsrestaurants.com)
- Date of cancellation request (to ensure it is before the renewal period)
- Knowledge of which subscription or membership you wish to cancel (e.g., Beer Club, Pizookie Pass)
We've actually written a step by step guide on how to get a refund from BJ's Restaurants. Check it out!
The Easiest Way to Cancel BJ's Restaurants
If you’re frustrated trying to cancel your subscription, membership, or bill from BJ's Restaurants—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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