The Ultimate Step by Step Guide to Cancelling an El Pollo Loco Subscription or Membership (elpolloloco.com)
By
Bella K.
|
Published
August 12, 2025
|
Updated
August 13, 2025
El Pollo Loco is a fast-food chain that specializes in flame-grilled chicken and Mexican-inspired dishes. They offer meals like burritos, tacos, and salads, made with fresh ingredients. If you sign up for their Loco Rewards program, you can enjoy exclusive deals and earn points towards free food, which might show up as a billing from them if you subscribe. It's a great way to enjoy their tasty food while saving some money!
Canceling a subscription with El Pollo Loco can be somewhat straightforward but may involve navigating customer service channels. Some consumers might find it confusing if they aren't familiar with the process and may require some patience.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a El Pollo Loco subscription.
How to Cancel El Pollo Loco: Step by Step
If you purchased through ElPolloLoco.com:
Visit elpolloloco.com and log into your account.
Navigate to the Account section.
Select Subscriptions from the menu.
Locate the subscription you want to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm your cancellation.
You should receive a confirmation email regarding the cancellation.
If you purchased through an App Store (Apple):
Open the App Store on your device.
Tap your profile icon at the top of the screen.
Select Subscriptions.
Find and select the El Pollo Loco subscription.
Tap on Cancel Subscription.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three lines) in the top left corner.
Go to Subscriptions.
Select the El Pollo Loco subscription from the list.
Tap Cancel Subscription.
Follow the prompts to finalize your cancellation.
If you purchased through a third-party service:
Access the service where you made the purchase.
Log into your account.
Navigate to Billing or Subscriptions.
Locate your El Pollo Loco subscription.
Click on Cancel Subscription.
Confirm the cancellation in the pop-up message.
How to Contact El Pollo Loco
If you need assistance, here's how you can get in touch with El Pollo Loco's support team.
Tips and Tricks for Getting a El Pollo Loco Refund
Be Direct: Start by clearly stating you want to cancel your subscription; avoid unnecessary details.
Use Email or Live Chat: Many users find success canceling via email or live chat instead of phone calls.
Call During Off-Peak Hours: Try to call during non-peak times, such as mid-week mornings, for potentially shorter wait times.
Prepare Documentation: Have your account details and previous correspondence handy to streamline the process.
Be Polite but Firm: Maintain a courteous tone, but emphasize your decision to cancel.
Ask for Confirmation: Request an email confirmation of your cancellation for your records.
Escalate if Necessary: If the representative is unhelpful, ask to speak with a supervisor.
Mention Competitors: Subtly reference other options to encourage them to expedite your cancellation.
Check for Hidden Fees: Inquire about any charges that may apply upon cancellation to avoid surprises.
Utilize Social Media: Some users report faster resolutions by reaching out via Twitter or Facebook.
Follow Up: If you haven't received confirmation within a few days, follow up to ensure your cancellation was processed.
Why Do People Request Refunds from El Pollo Loco
High prices compared to other fast food options.
Decreased quality of food or service.
Limited menu options or variety.
Lack of new promotions or incentives for continued patronage.
Inconvenient locations or lack of nearby restaurants.
Negative experiences with customer service.
Dietary changes or health restrictions.
Preference for other restaurants or cuisines.
Financial reasons requiring a reduction in expenses.
Security concerns relating to billing or personal information.
El Pollo Loco Refund Script
Script
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Dear El Pollo Loco, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
El Pollo Loco Refund Policy
El Pollo Loco allows members to cancel their subscription at any time through their online account or customer service. Cancellations take effect immediately, and any charges already incurred will not be refunded. For changes or updates to membership details, customers can easily manage their settings on the El Pollo Loco website.
The Easiest Way to Get a El Pollo Loco Refund
If you're frustrated trying to cancel your subscription, membership, or bill from El Pollo Loco—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential hurdles when cancelling your El Pollo Loco subscription, as they may have stipulations in their terms that require you to cancel within a certain timeframe to avoid future charges. Additionally, watch out for any early-cancellation fees that could apply, which might deter you from cancelling right away. Always read the fine print to fully understand your rights and obligations before proceeding with cancellation.
High prices compared to other fast food options.
Decreased quality of food or service.
Limited menu options or variety.
Lack of new promotions or incentives for continued patronage.
Inconvenient locations or lack of nearby restaurants.
Negative experiences with customer service.
Dietary changes or health restrictions.
Preference for other restaurants or cuisines.
Financial reasons requiring a reduction in expenses.
Security concerns relating to billing or personal information.
Account Number for identification
Email Address associated with the account
Phone Number linked to the account
Billing Address on file
Last Transaction Date or receipt
Subscription Type you want to cancel
Reason for Cancellation if required
Preferred Method of Contact for confirmation
Before cancelling your El Pollo Loco subscription, be aware that you'll lose access to exclusive deals, promotions, and loyalty rewards that can enhance your dining experience. Additionally, if you're enrolled in any ongoing rewards program, your accumulated points may be forfeited upon cancellation. Consider whether you have any recurring orders set up, as cancelling could disrupt your meal planning or favorite dish deliveries. Lastly, review the cancellation policy to ensure you understand any potential fees or notice periods involved.
El Pollo Loco allows members to cancel their subscription at any time through their online account or customer service. Cancellations take effect immediately, and any charges already incurred will not be refunded. For changes or updates to membership details, customers can easily manage their settings on the El Pollo Loco website.
Yes, you will need your password to cancel your subscription for El Pollo Loco. If you don't remember your password, you can easily reset it by visiting [this link](https://www.elpolloloco.com/reset-password). Once you've logged in, you can proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your El Pollo Loco subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your El Pollo Loco account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel El Pollo Loco online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
El Pollo Loco ELPOLLOLOCO POLLO LOCO EL POLLO LOCO INC El Pollo Loco Online ELPOLLOLOCO.COM EL POLLO LOCO RESTAURANTS
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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