BJ's Wholesale Club offers a membership-based service where you pay an annual fee to enjoy a variety of savings and conveniences. Members can shop in-store or online with options like same-day delivery, curbside pickup, and free shipping on some items. Memberships come with benefits like 2% back on most purchases, discounts on gas, and free delivery on qualifying orders. The memberships automatically renew unless you opt out, so if you see a charge from BJ's, it’s likely for your membership renewal or purchases you’ve made.
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BJ's Wholesale Club offers multiple straightforward methods to cancel a membership, including in-person, email, chat, phone, and mail. The multiple options make it relatively easy and quick to cancel, though some methods like in-person or mail may take a bit longer.
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How to Cancel BJ's Wholesale Club: Step by Step
If you purchased through BJ's Wholesale Club:
- In-person:
- Visit the member services desk at any BJ's location.
- Email:
- Send an email to CustomerCare@bjs.com.
- Chat:
- Go to BJs.com/help and click on "Chat" to connect with customer service.
- Phone:
- Call BJ's member care at 800-BJS-CLUB.
- Mail:
- Send a letter to:
BJ's Wholesale Club, Inc.
Attn: Membership
P.O. Box 9157
Marlborough, MA 01752
Tips & Tricks for Canceling BJ's Wholesale Club
- Call BJ's Member Care directly at 800-BJS-CLUB to initiate cancellation; phone is preferred over email for faster response.
- Request cancellation clearly and firmly, and get the name, date, and time of the customer service representative for your records.
- Avoid relying on Easy Renewal auto-renewal; if charged without consent, dispute immediately and mention you want cancellation and refund.
- Ask to speak to a manager if initial representative is unhelpful or refuses refund.
- Visit a store in person if phone attempts fail, as in-club cancellations may get more immediate attention.
- Send cancellation requests in writing as backup evidence, either by email or postal mail, especially if refund is expected.
- Time cancellations just before renewal date to avoid getting charged for the next membership period.
- Be persistent and patient; multiple calls or contacts may be necessary due to slow or poor customer service response.
- Keep all correspondence and records of cancellations in case of disputes or unauthorized charges.
- Consider mentioning competing services like Sam's Club to leverage better customer service or negotiate cancellation on friendly terms.
BJ's Wholesale Club Customer Service Info
If you need assistance, here's how you can get in touch with BJ's Wholesale Club's support team.
Cancel BJ's Wholesale Club Script
Script
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Dear BJ's Customer Service,
I hope this message finds you well. I would like to request the cancellation of my BJ's Wholesale Club membership. Due to changes in my financial situation, I am unable to continue my membership at this time.
Thank you for your assistance with this matter. Please confirm the cancellation at your earliest convenience.
Best regards.
Frequently Asked Questions
BJ's Wholesale Club membership can be canceled by the primary member only through various methods including in person at any BJ's location, email, chat, phone, or mail. Cancelling the membership by the primary member automatically cancels all supplemental memberships associated with it. In the case of the primary member's recent death, others can request cancellation by contacting BJ's through the provided channels.
You do not necessarily need your password to cancel your BJ's Wholesale Club subscription. You can cancel your membership by contacting BJ's through various methods such as phone (800-BJS-CLUB), email (CustomerCare@bjs.com), chat on their website, in person at any BJ's location, or by mail. However, if you want to manage your membership online and need to sign in but have forgotten your password, you can reset it by following the steps on their site at this reset password URL: https://bjs.com/membershipForgotPassword. This way, if you ever need your password for online access, you can easily recover it.
- Customer service issues: Feeling treated as not the rightful owner of membership, slow and unhelpful responses, requirement to show ID and wait for manager to use rewards causing delays and frustration.
- Membership price increase without corresponding improvement in store experience.
- Problems with automatic renewal charges despite opting out, difficulty obtaining refunds for unwanted renewals.
- General decline in service and product quality.
- Poor refund handling and lack of responsiveness from customer service during cancellation requests.
- Comparison to competitors (e.g., Sam's Club) who offer cheaper membership, better service, improved technology, more national brands, and better in-club offerings.
- Hassle and frustration related to membership management and cancellation processes.
- Membership prematurely terminated when attempting to cancel renewal but still having paid days left on current membership.
- Complicated and glitchy app or online experience adding frustration to cancellation attempts.
BJ's Wholesale Club allows the primary member to cancel their membership at any time and request a refund of membership fees paid for the current membership period, but refunds are only available for the first cancellation, with no refunds for subsequent cancellations. Cancellation must be done in-club or by written request, and cancelling the primary membership cancels supplemental memberships, except if no refund is issued. Upgrade and add-on membership fees are non-refundable, and if you don't renew, you'll face a 20% surcharge on purchases beyond expiration, so be aware of these conditions before cancelling.
Before cancelling your BJ's Wholesale Club membership, it is important to know that only the primary member can initiate the cancellation, and cancelling will automatically terminate any supplemental memberships as well. Upon cancellation, you lose all access to BJ's membership privileges, including the ability to shop in clubs, on BJs.com, and on the BJ's mobile app, as these services require a valid membership. A significant consideration is that all rewards balances are forfeited and cannot be recovered once the membership is cancelled. Additionally, all membership cards must be returned as they remain BDJ's property, and any earned rewards or membership benefits will be lost.
- Primary member's full name
- Membership or account number
- Registered email address
- Registered phone number
- Photo identification (e.g., government-issued ID; may be required in person)
- Reason for cancellation (sometimes requested, but not required)
- Mailing address associated with the account (if contacting by mail)
- Proof of authority to cancel (if cancelling on behalf of deceased or incapacitated primary member)
- Request submitted by primary member (only primary members can cancel; authority is verified)
We've actually written a step by step guide on how to get a refund from BJ's Wholesale Club. Check it out!
The Easiest Way to Cancel BJ's Wholesale Club
If you’re frustrated trying to cancel your subscription, membership, or bill from BJ's Wholesale Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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