Coterie is a baby care company that offers high-quality diapers and wipes delivered right to your door each month through a subscription service. They have an Auto-Renew program where you can easily update diaper sizes or add extra shipments as your baby grows. You can also bundle diapers and wipes for free shipping and convenience. If you see charges from Coterie, it's likely for their monthly diaper and wipe delivery subscription that you signed up for to make baby care easier and hassle-free.
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The cancellation process is straightforward, allowing users to cancel via their Account page online, by email, or through text message if they use the Text Order Management service. This ease of access and multiple options significantly reduce friction for consumers cancelling subscriptions.
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How to Cancel Coterie: Step by Step
If you purchased through Coterie.com:
- Log in to your account at coterie.com.
- Navigate to the Account section.
- Select Billing settings.
- Locate the Auto-Renew Subscription option.
- Select the Cancel option.
- Confirm the cancellation when prompted.
If you purchased via Email:
- Compose an email to hello@coterie.com.
- Include your account details and request cancellation of your subscription in the body of the email.
- Send the email and await confirmation of your cancellation.
If you purchased via Text Management:
- Ensure you are opted into Text Order Management.
- Send a text with the word CLOSE to 951-467-4913.
- Wait for a confirmation reply indicating your subscription has been canceled.
Tips & Tricks for Canceling Coterie
- Use direct and clear language such as "Cancel my subscription immediately" in messages or chats to avoid delays.
- Send cancellation requests via multiple channels like email, SMS commands, and live chat to ensure your request is noticed.
- Request confirmation of cancellation explicitly to have proof in case of disputes.
- Make cancellation requests well in advance to accommodate any required notice period (e.g., 14 days).
- Be persistent and escalate if needed by following up if no response is received within a reasonable timeframe.
- Use the exact keywords for SMS commands like "CANCEL" or "CLOSE" if available as they are often the fastest to process.
- Keep records of all communications including chat transcripts, emails, and SMS.
- If subscription was selected by mistake, create a new account or order to avoid the subscription and do a one-time purchase instead.
- If customer support delays or refuses, escalate by requesting supervisor intervention or use reviews and complaint posting as leverage.
- Timing your cancellation request right before the next billing cycle helps avoid unwanted charges.
Coterie Customer Service Info
If you need assistance, here's how you can get in touch with Coterie's support team.
Cancel Coterie Script
Script
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Dear Coterie Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to unforeseen circumstances, I find myself unable to continue with my current membership at this time.
I appreciate the service I have received so far, but I believe that it is in my best interest to discontinue my subscription. Please let me know if you need any additional information from my side to process this cancellation promptly.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Coterie allows you to cancel your Auto-Renew subscription at any time directly from your Account page. Alternatively, you can cancel by emailing hello@coterie.com or texting CLOSE to 951-467-4913 if you have Text Order Management enabled. This makes cancellation flexible and convenient for members.
To cancel your Coterie subscription, you need to log into your account, which means a password is required. You can manage your subscription or cancel the auto-renew directly from your account page. If you've forgotten your password, you can reset it by going to the Coterie sign-in page and using the 'Forgot Password' option to receive a password reset link. You can reset your password here: https://www.coterie.com/sign-in.
- Price increases leading to dissatisfaction with cost.
- Lack of use or infrequent use of the service.
- Perceived poor value for the money spent.
- Payment failures or billing issues causing interruptions.
- Change in personal circumstances such as financial constraints or change in needs.
- Better offerings from competitors prompting cancellation.
- Bad product-customer fit where the service no longer meets user needs.
- Implementation or onboarding difficulties causing frustration.
- Lack of updates or ongoing value making the service feel stagnant.
- Membership policy restrictions like non-refundability, mandatory notice periods, and billing regardless of attendance as seen in Coterie's policy.
Coterie uses an Auto-Renew subscription model that continues indefinitely until you cancel it. While you can cancel your subscription at any time through your account, text commands, or email, you will still be charged for any shipments that have left the distribution center before your cancellation is processed. Additionally, there are no refunds or returns accepted, and you can't avoid charges for shipments already in transit, which can feel like a lock-in or a tricky catch to be aware of.
Before cancelling your Coterie subscription, know that you can cancel your Auto-Renew subscription anytime via your Account page, email, or SMS if opted in. You'll lose access to the convenience of personalization and flexibility features such as editing size, shipping address, billing details, shipment frequency, and the ability to delay or skip shipments. Also, a reminder is sent 2 days before your next shipment, giving you a chance to make changes or cancel. Once cancelled, these subscription management capabilities cease, so consider any upcoming shipments and timing carefully.
- Account login credentials to access your Coterie Account Dashboard
- Email address associated with your account
- Access to the Account page to manage and cancel your subscription
- Ability to send an email to hello@coterie.com for cancellation requests
- Access to SMS/Text message with the number registered for Text Order Management (if you wish to cancel by texting "CLOSE" or "CANCEL" to 951-467-4913)
- Notice that you do not wish to continue (for promotional/Auto-Renew subscriptions)
- Order and shipping details (if inquiring about an order that may have already shipped)
We've actually written a step by step guide on how to get a refund from Coterie. Check it out!
The Easiest Way to Cancel Coterie
If you’re frustrated trying to cancel your subscription, membership, or bill from Coterie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Coterie?
Coterie Baby, Coterie Baby Inc, Coterie.com, COTERIE.COM, Coterie Insurance
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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