Mature Dating at MatureDating.com offers a dating platform mainly for mature singles looking to connect and find companionship. They provide subscription plans that users can purchase, with pricing options like $19.99 for 7 days, $39.99 for 1 month, and $69.99 for 3 months. These subscriptions automatically renew unless you turn off auto-renew in your account settings. So, if you see a charge from them, it's likely for a membership plan that helps you access their full services and keep chatting with potential matches.
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The cancellation process involves logging into the account, navigating to account settings to find the subscription cancellation option, and following several prompts. However, the actual billing cancellation requires submitting a specific form via the helpdesk, which adds complexity and increases the difficulty moderately.
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How to Cancel Mature Dating: Step by Step
If you purchased through MatureDating.com:
- Log into your Mature Dating account at the website.
- Navigate to Account Settings: Click on the option for 'Account', 'Settings', or 'My Profile' in the menu.
- Look for Subscription Options: Find the section dedicated to subscriptions or memberships.
- Select Cancel Subscription: Follow the prompts to proceed with the cancellation. Be prepared to confirm your decision.
- Check for Confirmation Email: Ensure you receive a cancellation confirmation email from Mature Dating.
Tips & Tricks for Canceling Mature Dating
- Send a cancellation email with all subscription details to their support email (e.g., matchcares@support.match.com) to have a record and explicitly request to close your profile.
- Request profile deletion or removal to ensure your data is not kept or reused; simply canceling the subscription might still allow the company to use your profile.
- Cancel immediately after payment to prevent surprise renewals and to keep access for the remaining paid period without additional charges.
- Keep all cancellation confirmations as proof in case of disputes about automatic renewals or charges.
- Use polite but firm language when contacting support, especially if following up multiple times; persistence often helps.
- Escalate by calling customer service multiple times if necessary, since refunds or cancellations sometimes require repeated polite requests.
- Hide your profile in settings if profile deletion is not immediately possible, to reduce your exposure while cancellation is processed.
- Be aware that refunds are often not offered for the unused subscription period, so plan your cancellation timing accordingly.
- Use written notices and keep copies if using postal or email cancellation methods, especially in regions where consumer protection laws apply.
- Watch out for automatic renewal traps and clarify cancellation procedures to avoid being charged unknowingly.
Mature Dating Customer Service Info
If you need assistance, here's how you can get in touch with Mature Dating's support team.
Cancel Mature Dating Script
Script
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Dear Mature Dating Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have found that the service does not meet my current needs. While I appreciate the platform, I have decided to discontinue my membership at this time.
Please confirm the cancellation of my subscription and ensure that no further charges are applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Mature Dating requires all billing cancellations to be requested through a Cancel Automatic Billing Renewal Request Form available via the helpdesk in the members' area. Once canceled, subscribers retain access and benefits until the end of the paid subscription period, but canceling does not delete the member profile, which remains visible unless the user manually removes it. The company also reserves the right to terminate memberships for violations or misconduct at any time.
To cancel your subscription on Mature Dating (maturedating.com), you generally need to be logged into your account, which requires your password. There doesn't appear to be phone support or unauthenticated chat support options that would allow you to cancel without logging in. If you have forgotten your password, you can reset it at this URL: https://maturedates.com/support by clicking on "Forgot my Password". Having access to your password or resetting it is necessary for subscription cancellation.
- Difficulty canceling memberships or subscriptions despite multiple attempts and calls to customer support.
- Recurring payments continue even after cancellation requests are made.
- Automatic sign-up to partner or sister sites without user consent, leading to unexpected charges.
- Complicated or nonexistent online cancellation process, requiring phone calls or emails to manage cancellation.
- Charges for trials switching into ongoing memberships without clear or easy cancellation options.
- Unresponsive or unhelpful customer service when trying to resolve cancellation or billing disputes.
- Unexpected charges including unauthorized billing leading some users to involve banks or dispute charges.
- Frustration with repeated contacts needed to cancel or stop payments.
- Perception of the website as a scam or fraudulent operation due to billing practices and difficulties in cancellation.
- Dissatisfaction with the authenticity or quality of profiles and interactions on the site.
MatureDating.com uses automatic renewal billing that continues indefinitely until you actively cancel, and cancellation requires filling out a specific Cancel Automatic Billing Renewal Request Form via their helpdesk. While you can cancel your subscription at any time and continue to access paid benefits through the end of your current billing period, your profile remains visible unless you separately delete it. Be aware there can be difficulties in reaching customer service for cancellation, and refunds are handled case-by-case with an administrative fee, so it's important to act before renewal periods to avoid unwanted charges.
Before cancelling your subscription with Mature Dating (maturedating.com), know that as a paying Subscriber, you gain access to communicate with other members and enjoy full site features, which will be lost once your subscription ends. Membership registration is free but limited in features; only subscribers have full functionality. Subscriptions automatically renew unless you cancel, and cancellation stops future billing but does not refund the current paid period—services remain accessible until that period expires. Cancellation must be done via the appropriate form or helpdesk in the members' area, and users should ensure they cancel before any renewal to avoid unexpected charges.
- Account login email address
- Username or profile ID/code
- Full name as registered on account
- Billing address (if associated with account or payment)
- Last 4 digits of payment card (if canceling subscriptions tied to a card)
- Name of the specific Mature Dating site/service you are subscribed to
- Reason for cancellation (sometimes required in the form or by support)
- Access to the members' area to complete the Cancel Automatic Billing Renewal Request Form
- Any confirmation number or request ID received after submitting the cancellation request
We've actually written a step by step guide on how to get a refund from Mature Dating. Check it out!
The Easiest Way to Cancel Mature Dating
If you’re frustrated trying to cancel your subscription, membership, or bill from Mature Dating—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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