The Ultimate Step by Step Guide to Cancelling a Crave Subscription or Membership (crave.ca)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Crave is a streaming service that lets you watch thousands of shows, movies, and exclusive content from HBO, STARZ, and more. You can sign up for different subscription plans starting from a basic monthly fee, which lets you stream on multiple devices. If you’re getting billed by Crave, it’s likely because you have an active subscription to their streaming service. You manage your subscription and billing information directly through your Crave account to keep everything running smoothly.
The cancellation process on Crave's website is straightforward with clear steps to log in, navigate to account settings, and cancel the subscription. There is no indication of complex requirements or excessive hurdles, making it relatively easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Crave subscription.
How to Cancel Crave: Step by Step
If you purchased through Crave directly:
Visit crave.ca and log into your account by clicking the user icon in the top right corner.
Select Manage Account.
Click on Subscriptions.
In the upper right corner of the subscriptions page, click Cancel Subscription.
Follow the on-screen instructions until you reach the confirmation page.
If you purchased through Apple (iTunes):
On your iPhone or iPad, open the Settings app.
Tap your name at the top, then select Subscriptions.
Find and select your Crave subscription.
Tap the Cancel Subscription button.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Select your Crave subscription.
Tap Cancel Subscription and confirm.
If you purchased through Roku:
Visit my.roku.com/account in your web browser.
Sign in to your Roku account.
Scroll to the Manage Your Subscriptions section.
Locate your Crave subscription.
Click Unsubscribe or Cancel next to your subscription.
If you purchased through a TV provider:
Contact your TV provider's customer service to request cancellation.
Provide your account information when prompted.
Confirm the cancellation as instructed by the representative.
How to Contact Crave
If you need assistance, here's how you can get in touch with Crave's support team.
Call Bell customer service directly if your Crave subscription is through Bell, as it usually cannot be cancelled on the Crave website.
Visit a local Bell store for in-person cancellation help to avoid call centre wait times.
Be clear and firm when requesting cancellation, mentioning you want to stop auto-renewal immediately.
Escalate to Bell Management if customer service does not resolve the issue, providing dates, times, and agent names from prior interactions.
Cancel just before your billing cycle ends to avoid an extra month's charge but be aware that some users report Crave's time zone for billing may differ.
For free trials, cancel anytime before the 7-day trial ends to avoid charges, and keep an eye out for email reminders from Crave.
If subscribed through a third-party like Roku or Google Play, cancel directly through those platforms.
Use multiple communication channels including website account, app, phone call, and in-store visits to increase chances of success.
Document all cancellation attempts including dates, times, and names, in case you need to escalate.
Some users found that unsubscribing and immediately resubscribing allowed them to get better deals or reset billing cycles.
Why Do People Request Refunds from Crave
Complicated and unclear cancellation process with no straightforward unsubscribe option on Crave’s platform.
Forced automatic subscription renewals leading to unwanted charges.
Refusal of refunds even when users try to cancel immediately after renewal.
Poor customer service that does not adequately address refund requests or cancellation issues.
Technical issues with the app or service such as buffering, freezing, and limited programming availability leading to dissatisfaction.
Billing issues like overcharging, system errors causing incorrect renewal prices, and problems with payment methods.
Notifications about renewals sometimes disputed or not received despite Crave claiming reminders are sent 10 days prior.
Subscription cancellation due to payment problems like lost or stolen credit cards without option to reinstate previous plan.
Disappointments with content offerings or movie rights limiting access to desired shows or movies.
Frustration with having to cancel through third-party platforms like Apple TV, Roku, or Amazon, making the process inconvenient.
Crave Refund Script
Script
Copy
Dear Crave, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Crave Refund Policy
Crave's subscription cancellation policy states that you must cancel before the next renewal date to avoid future charges. Crave is a prepaid service and does not provide refunds, meaning if you cancel, your subscription will continue until the next renewal date but no refund will be issued for any remaining period.
The Easiest Way to Get a Crave Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Crave—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Crave allows you to cancel your subscription at any time before your next billing cycle to avoid future charges, but you must cancel prior to your renewal date (e.g., cancel by the 14th if your renewal is on the 15th). There are no contracts or lock-in periods, but any fees already paid are non-refundable—cancellation does not grant refunds or credits for the current billing period. This means you could be billed for a month you don't fully use if you miss the cancellation cutoff.
Complicated and unclear cancellation process with no straightforward unsubscribe option on Crave’s platform.
Forced automatic subscription renewals leading to unwanted charges.
Refusal of refunds even when users try to cancel immediately after renewal.
Poor customer service that does not adequately address refund requests or cancellation issues.
Technical issues with the app or service such as buffering, freezing, and limited programming availability leading to dissatisfaction.
Billing issues like overcharging, system errors causing incorrect renewal prices, and problems with payment methods.
Notifications about renewals sometimes disputed or not received despite Crave claiming reminders are sent 10 days prior.
Subscription cancellation due to payment problems like lost or stolen credit cards without option to reinstate previous plan.
Disappointments with content offerings or movie rights limiting access to desired shows or movies.
Frustration with having to cancel through third-party platforms like Apple TV, Roku, or Amazon, making the process inconvenient.
Crave account login credentials (email and password)
Access to the Crave website or app (for online cancellation)
Access to the third-party platform if you subscribed via Apple, Google, etc.
Navigation to 'Account Settings' or 'Subscription' section in your Crave account
Option to select 'Manage Subscription' or 'Cancel Subscription'
Ability to confirm cancellation prompts
Phone number or email for Crave customer support: 1-888-272-8388 or help@crave.ca
Knowledge that all subscription fees are non-refundable
Check for a confirmation email verifying your cancellation
Crave subscription details (e.g., account number, if requested by support)
Billing statement details (look for charges under CRAVE TV, CRAVE TV TORONTO, etc.)
Before cancelling your Crave subscription, know that your access continues only until the end of your current prepaid billing period. After cancellation, you will lose access to all Crave content, including the entire library of TV shows, movies, and exclusive Crave originals. Crave subscriptions are non-refundable, so no portion of your last paid fee will be credited or refunded upon cancellation. Additionally, be aware that cancelling may need to be done through the platform you subscribed on, such as Crave's website or a third-party service, and sometimes customer support assistance might be required to complete the cancellation process.
Crave's subscription cancellation policy states that you must cancel before the next renewal date to avoid future charges. Crave is a prepaid service and does not provide refunds, meaning if you cancel, your subscription will continue until the next renewal date but no refund will be issued for any remaining period.
To cancel a Crave subscription, you need to log into your account on crave.ca, which requires your password. There is no option to cancel without logging in first, so your password is necessary. If you have forgotten your password, you can reset it by clicking on the 'Forgot Password?' link on the login page here: https://www.crave.ca/en/support/i-forgot-my-password-how-do-i-reset-it-81593664. This way, you can regain access and proceed with the cancellation through the account management section.
We've actually written a step by step guide on how to get a refund from Crave. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Crave subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Crave account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Crave online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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