DIRECTV STREAM offers streaming TV packages starting at $59.99 per month with a free 5-day trial for new subscribers. You can choose Signature Packages, which include a large channel selection and regional sports, or mix and match Genre Packs starting at $19.99 per month. There are no contracts, and billing happens monthly unless you cancel. You might see charges from them because you subscribed for their streaming TV service, which can also include premium add-ons like HBO Max or Paramount+ bundled with some packages.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for DIRECTV STREAM is straightforward as the user can sign in, go to Manage my TV Subscription, and select Cancel my subscription. There are some conditions like device return and potential termination fees which add slight complexity but overall it is not difficult.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a DIRECTV STREAM subscription.
How to Cancel DIRECTV STREAM: Step by Step
If you purchased through DIRECTV STREAM website:
- Sign in to your DIRECTV account.
- Click on the gear icon in the top right corner to go to Settings.
- Select Account Details.
- Choose Manage subscription.
- Scroll to the bottom and select I want to cancel.
- Click on Continue to cancel.
- Optional: You can negotiate for a lower price in the chat box that appears on the right.
- Select No need to chat, just cancel.
- Confirm your cancellation.
If you purchased through a third-party billing source (like Apple, Google Play, etc.):
- Open the app or website of the billing source.
- Sign in to your account where your subscription is linked.
- Find the Subscriptions or Manage subscriptions section.
- Locate your DIRECTV STREAM subscription.
- Select Cancel or Unsubscribe.
- Follow any prompts to confirm the cancellation.
Tips & Tricks for Canceling DIRECTV STREAM
- Use the online cancellation option now available: Go to the "Cancel My Service" link on your account page to cancel without calling or chatting.
- Answer cancellation questions briefly and firmly: When prompted "Why are you cancelling?" keep your reason simple and do not get drawn into debates.
- Ignore cancellation confirmation prompts: After clicking cancel, ignore "Are You Sure?" messages and proceed to finalize cancellation.
- If forced to call customer service, stay calm and persistent: Be clear that you want to cancel and will not entertain retention offers or upsells.
- Use direct and assertive language: Say things like "Please cancel my service immediately," "I am discontinuing payment," or "I want no further charges."
- Document your cancellation attempts: Note dates, times, and representative names for proof if billing issues arise later.
- Threaten escalation if needed: Mention reporting to your credit card company for chargebacks or complaints to the FTC/state Attorney General as deterrents.
- Be mindful of timing: Some users report easier cancellations near the end of the billing cycle or month.
- Return equipment promptly: Send back any devices immediately after cancellation to avoid additional fees or charges.
- Prepare for possible delays and technical issues: Expect occasional busy signals, dropped calls, or website glitches and try again persistently.
DIRECTV STREAM Customer Service Info
If you need assistance, here's how you can get in touch with DIRECTV STREAM's support team.
Cancel DIRECTV STREAM Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my DIRECTV STREAM subscription. Due to changing circumstances and a desire to reduce my monthly expenses, I have decided to discontinue my subscription.
I appreciate the service I have received so far and would like to finalize this cancellation at your earliest convenience. Please confirm once my subscription has been canceled.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
DIRECTV STREAM's cancellation policy allows you to cancel within 14 days of purchase for a full refund with no fees. After 14 days, there are no refunds or credits for partial months or unwatched content, and you must return any provided devices within 14 days to avoid a $120 non-return fee. Additionally, if service is purchased with a 2-year contract, an Early Termination Fee (up to $480, prorated) applies if canceled after 14 days but before 24 months.
To cancel your DIRECTV STREAM subscription online, you will need to sign in with your account credentials, which means you need your password. If you do not remember your password, you can reset it at the password reset page here: https://www.directv.com/support/article/000082661. Alternatively, you can call DIRECTV STREAM customer service at 800.531.5000 for personalized assistance with cancellation, which may not require your password. So, having your password is essential for online cancellation, but phone support is available if you prefer that route.
- Rising subscription costs leading to household budget strain.
- Hidden fees such as equipment fees and service charges that increase overall cost.
- Technical difficulties and service disruptions, including signal loss due to weather or technical issues.
- Contractual constraints like long-term contracts and early termination fees.
- Customer service issues, such as long wait times, billing troubles, and difficulty resolving technical problems.
- Lack of content variety and customization compared to competitors.
- Preference for more flexible and cost-effective streaming platforms providing on-demand viewing.
- No proration on cancellations, meaning customers pay for the entire billing cycle even if they cancel early.
- Refund denied issues, especially when claiming service was not used or disputes over charges after cancellation.
- Confusion over cancellation processes, with phone cancellation required and chat cancellations not recognized.
DIRECTV STREAM allows cancellation at any time, but beware of key pain points: If you cancel after the initial 14-day refund window, you will not receive any refund or credit for the unused portion of the month. Additionally, if you have a 2-year contract, canceling before the contract ends can result in a significant Early Termination Fee (up to $480), charged at about $20 per remaining month. Also, failing to return any leased equipment within 14 days of cancellation can result in a $120 non-return fee. Overall, the major landmines are the early termination fees for contract users and the strict refund and device return policies.
Before cancelling your DIRECTV STREAM subscription, keep in mind that you will lose access to your TV package, any add-ons, and streaming services immediately or at the end of your billing cycle depending on your payment method. Any recordings stored on the service will be erased upon cancellation. If you have a contract, you might incur fees for the remaining months, and you may need to return certain equipment like the receiver box, power cord, and remote to avoid non-return fees. Additionally, if you decide to restart service later, your package price could be higher than before.
- Account owner login credentials (User ID/email address and password)
- Access to your DIRECTV STREAM account portal on a desktop or laptop
- Device return information (if you have any DIRECTV-provided equipment)
- Account details such as billing address or phone number (if calling support)
- Knowledge of agreement status (contract, trial, or regular subscription)
- Awareness of cancellation policy (potential non-return or early termination fees)
- Prepared reason for cancellation (may be asked during process)
- Confirmation of cancellation (check for email or message for proof)
We've actually written a step by step guide on how to get a refund from DIRECTV STREAM. Check it out!
The Easiest Way to Cancel DIRECTV STREAM
If you’re frustrated trying to cancel your subscription, membership, or bill from DIRECTV STREAM—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to DIRECTV STREAM?
DIRECTV STREAM charges can show up on your statement as: DIRECTV*STREAM, DIRTV STREAM, DIRECTV STREAM, SPI*Direct TV, DIRECTV STREAM PREAUTH, DIRECTV STREAM PAYMT, DIRECTV STREAM REC, DIRECTV STREAM SVCS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
