CubeSmart Storage offers a range of storage solutions like self storage, business storage, climate-controlled units, and vehicle or boat storage. They provide storage units in different sizes and offer month-to-month leases, so you only pay as long as you need the space. Billing is done monthly, and you can move out anytime without long-term commitments. That's probably why you might see charges from them—it's for the storage space you’re renting to keep your stuff safe and accessible.
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The cancellation process is straightforward, requiring only a phone call to customer service, speaking to a representative, and providing customer details. There are no complex steps or obstacles mentioned, which makes it relatively easy to cancel, but it is not instant or automated online, so it takes some moderate effort.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a CubeSmart Storage subscription.
How to Cancel CubeSmart Storage: Step by Step
If you purchased through CubeSmart.com:
- Call customer service at 844-630-2981.
- Ask to speak with a representative.
- Provide your customer details to the representative.
- Request cancellation of your storage subscription and any recurring payments.
- You will receive a confirmation email regarding your cancellation.
If you purchased through a gift card:
- Contact customer service at 844-630-2981.
- Inquire with the representative about any balances or expiration dates of the gift card.
- Ask for cancellation options regarding the use of your gift card towards services.
- Follow any additional instructions provided by the representative.
Tips & Tricks for Canceling CubeSmart Storage
- Ask to speak with a District Manager (DM) or supervisor if the store representative cannot handle your cancellation immediately.
- If escalation at the store level fails, call the main corporate number and request to leave a message for the CEO. Users report this can lead to a resolution within an hour.
- Be persistent and firm in your language. Clearly state you want to close your account and expect no further charges.
- Visit the facility on a weekday to clarify any confusion caused by system or administrative errors, especially if you receive unexpected move-out notices.
- Ensure your storage unit is completely emptied and locked before cancellation, as CubeSmart requires an empty unit with no dumping for account closure.
- Cancel on or before the billing date to avoid being charged for the next month. The monthly billing cycle typically charges upfront with no proration or refunds.
- Keep evidence such as screenshots, emails, or chat transcripts confirming your cancellation request to contest any unauthorized charges.
- Expect poor customer service and no immediate online cancellation confirmation. Cancellations through the website may not be effective, and chat or phone communication is more reliable.
- If all else fails, consider a bank chargeback as a last resort after failed cancellations and repeated billing.
- Use calm but firm language, emphasize your rights as a consumer, and document every interaction to escalate effectively if needed.
CubeSmart Storage Customer Service Info
If you need assistance, here's how you can get in touch with CubeSmart Storage's support team.
Cancel CubeSmart Storage Script
Script
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Dear CubeSmart Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with CubeSmart. Due to unforeseen changes in my personal circumstances, I am no longer able to utilize the storage services and believe it’s best to terminate my membership at this time.
I appreciate your attention to this matter and hope to feel at ease knowing my cancellation is processed promptly. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
CubeSmart Storage offers month-to-month leases with no long-term commitments or cancellation fees. Customers can rent storage space for as short as three months or as long as three years, allowing flexibility to cancel the membership or subscription without penalty at any time.
To cancel your CubeSmart Storage subscription, you generally need to access your account, which requires your password. If you have forgotten your password, you can reset it using their password reset link here: https://mycube.cubesmart.com/account/forgot-password. Alternatively, you can contact CubeSmart customer service directly at 1-844-248-3104 to inquire about cancellation options, which might not require a password if done via phone support. This provides flexibility if you cannot access your account online.
- No prorated refunds for early move-outs, requiring full payment for the entire month.
- Unexpected or unexplained rent increases, often without proper notification.
- Difficulty cancelling the membership or rental agreement, with confusing policies and poor communication.
- Poor customer service, including rude or unhelpful staff during cancellation or dispute resolution.
- Automatic billing issues, causing confusion and overcharging when customers try to renew or cancel.
- Lock cut-offs or lock sales on units without proper warning, sometimes while customers still have access to their belongings.
- Lack of response or delayed response to refund requests or complaints after cancellations.
- Units being auctioned or sold without notification to the customer, sometimes resulting in loss of belongings.
- Billing errors causing unexpected charges or notices of arrears despite payments being made.
- Harassment or restricted access during the move-out or cancellation process.
- Legal jargon or complex rental agreements that are difficult to understand, leading to confusion about cancellation terms.
CubeSmart Storage does not pro-rate charges and typically requires you to pay for the full month even if you cancel early, with no refunds for early termination. Cancellation generally involves calling customer service and providing notice, but you should check your rental agreement carefully for any specific notice periods or fees. There are no typical lock-ins or contracts, but be aware you might have to pay for the full month and any outstanding charges before your subscription is fully canceled.
Before cancelling your CubeSmart Storage subscription, it's important to know that you need to contact customer service at 844-630-2981 to request cancellation and receive a confirmation email. If you have items still in the storage unit, you typically must remove them before the subscription is fully cancelled to avoid additional charges. Be aware that many storage contracts require prior notice, often 30 days, and cancelling without proper notice might result in being charged for another month or a penalty fee. Finally, cancelling means you will lose access to your stored items and the features associated with your storage unit, so make sure to plan for moving your belongings accordingly.
- Account number or customer ID associated with your CubeSmart Storage account
- Name on the account
- Valid photo identification (if requested for identity verification)
- Email address and/or username on record
- Phone number linked to your CubeSmart account
- Rental agreement details (to confirm notice timing or any specific requirements)
- Address of the storage unit or facility you are canceling
- Move-out date or date you will vacate the unit
- Reason for cancellation (may be requested by customer service)
- Confirmation or cancellation email address (where they will send the cancellation confirmation)
- Payment of any outstanding balances or prorated rent for the month in use
- Security deposit refund information (for deposits if applicable after vacating in good condition)
We've actually written a step by step guide on how to get a refund from CubeSmart Storage. Check it out!
The Easiest Way to Cancel CubeSmart Storage
If you’re frustrated trying to cancel your subscription, membership, or bill from CubeSmart Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to CubeSmart Storage?
CubeSmart Storage charge statement descriptors could include: CubeSmart, CubeSmart Storage, CubeSmart Self Storage, CubeSmart Rental, CubeSmart Payment, CubeSmart Bill Payment, CubeSmart AutoPay, CubeSmart Online Payment, CubeSmartmail.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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