Dr. Marty Pets offers premium freeze-dried raw pet food and health supplements for dogs and cats, featuring high-quality ingredients with no artificial preservatives. They provide a convenient subscription service where you can get monthly deliveries of their Nature's Blend pet food in different plans ranging from 1 to 12 bags, billed every 30 days. There are no commitments or minimum purchase requirements, and you can cancel anytime without penalty. If you see a charge from them, it's likely from your monthly subscription for these pet food deliveries.
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Subscribers can cancel easily by logging into their account and doing it directly or by calling US-based customer service, with no penalties or complex steps mentioned.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Dr Marty Pets subscription.
How to Cancel Dr Marty Pets: Step by Step
If you purchased through the website (drmartypets.com):
- Log in to your account at drmartypets.com.
- Navigate to the "My Account" section.
- Locate the Subscriptions option.
- Select the subscription you wish to cancel.
- Follow the on-screen instructions to complete the cancellation process.
If you purchased through phone/email:
- Call Dr. Marty Pets customer service at 1-800-670-1839.
- Request to cancel your subscription by providing necessary details.
- Alternatively, you can email your cancellation request to support@drmartypets.com.
Tips & Tricks for Canceling Dr Marty Pets
- Contact customer service via email and phone persistently until you receive confirmation of cancellation.
- Document each communication including dates and the names of representatives for escalation if needed.
- Use clear, firm language stating you want to cancel immediately and expect no further charges.
- Request written confirmation of cancellation and refund policies.
- Cancel right after placing an order to minimize the chance of multiple shipments.
- Be aware of refund policies, including that return shipping may be at your expense despite guarantees.
- Escalate to a manager or customer relations team if initial requests are ignored or denied.
- Consider timing your cancellation right before the next billing cycle to avoid extra charges.
- Use social proof if needed referencing BBB complaints or Trustpilot reviews to encourage goodwill from service reps.
- If multiple orders ship after cancellation, refuse delivery or return unopened packages promptly.
Dr Marty Pets Customer Service Info
If you need assistance, here's how you can get in touch with Dr Marty Pets's support team.
Cancel Dr Marty Pets Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Dr. Marty Pets. Unfortunately, I have decided to discontinue my membership as I am currently unable to utilize the products effectively due to a change in my pet's dietary needs.
I appreciate the quality of the products I have received, but at this time, I must prioritize my pet's specific requirements.
Thank you for your assistance in processing this cancellation. I would appreciate confirmation once this has been completed.
Best regards,
Frequently Asked Questions
Dr Marty Pets' membership/subscription cancellation policy allows you to cancel at any time without penalty or early cancellation fees. To cancel, you can call their customer service at 1-800-670-1839 or email them at support@drmartypets.com. Billing occurs monthly until cancellation is requested.
To cancel your subscription with Dr Marty Pets, you need to log in to your My Account where you can easily adjust or cancel your subscription. This means you do need your password to access your account for cancellation. If you don't remember your password, you can reset it by going to their login page and clicking 'Forgot your password'. Here's the reset password URL for your convenience: https://cart.drmartypets.com/login. Alternatively, you can also call their US-based customer support for assistance without logging in.
- Delayed or missing shipments beyond guaranteed delivery times causing inconvenience.
- Receiving products not wanted or canceled resulting in unwanted charges.
- Dissatisfaction with product quality, including dog food having a bad smell or supplements not being effective.
- Return shipping costs complaints, customers often upset about paying to return products despite guarantees.
- Misleading or invalid tracking information leading to frustration about order status.
- Billing issues, including disputes over charges or orders.
- Customer service problems, including difficulty contacting support or getting responses.
- Requests for refunds under the 90-day money-back guarantee due to no noticeable health improvement in pets.
- Refunds requested for damaged or defective products.
- Complaints about continued shipment after subscription cancellation, causing unexpected charges.
- Concerns about product causing illness in pets, such as vomiting or fever.
- Lack of transparency in return policy and disputes over refund amounts, especially for return shipping costs.
Dr Marty Pets does not use any tricky gimmicks or lock-ins to prevent you from cancelling your subscription. You can cancel your membership at any time without penalty or early cancellation fees by calling customer service or emailing them. There is no minimum purchase requirement or contract, but remember that your card will be billed monthly until you actively cancel.
Before cancelling your Dr Marty Pets subscription, know that you can cancel anytime without penalty or early cancellation fees. When you cancel, you will stop receiving monthly shipments of Nature's Blend as the subscription ensures delivery every 30 days until you end it. Cancellation can be done easily by calling customer service at 1-800-670-1839 or emailing [email protected] You should be aware that you will be billed automatically every 30 days until cancellation, with no minimum purchase or commitment required.
- Full name associated with the account
- Email address used to register or place your order
- Order number or subscription ID (if available)
- Phone number linked to the account (if provided during sign up)
- Reason for cancellation (sometimes requested, though not always required)
- Last four digits of credit card (may be requested to verify identity)
- Billing address (if asked for further verification)
- Access to "My Account" on Dr Marty Pets website (to cancel online)
- Contact customer service via phone (1-800-670-1839) or email (support@drmartypets.com) if unable to cancel online
We've actually written a step by step guide on how to get a refund from Dr Marty Pets. Check it out!
The Easiest Way to Cancel Dr Marty Pets
If you’re frustrated trying to cancel your subscription, membership, or bill from Dr Marty Pets—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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