The Ultimate Step by Step Guide to Cancelling a Spot & Tango Subscription or Membership (spotandtango.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Spot & Tango is a fresh dog food delivery service that creates personalized meal plans tailored to each dog's unique needs. They offer two types of food: Fresh (ready-to-serve and refrigerated) and UnKibble (dried for convenience without refrigeration). Customers take a short quiz to get a custom plan, with prices starting at about $7 a week depending on the dog's size and activity. They bill you based on your dog's calorie needs and deliver the food to your home with free shipping, plus they offer a 2-week trial and a money-back guarantee if your dog doesn't like the food.
Spot & Tango does not provide an immediate online cancellation option; the user needs to email or call customer service within a limited window before the next order processes, which can complicate and delay cancellation. Customer experiences show cancellations require prompt action and are often not instantly confirmed, adding to the difficulty of cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Spot & Tango subscription.
How to Cancel Spot & Tango: Step by Step
If you purchased through the Spot & Tango website:
Cancel early: Make cancellation requests well before the next billing cycle or order cutoff, ideally at least a few days in advance.
Use multiple contact methods: Try email, online chat, SMS, and customer portal; sometimes one channel is more responsive.
Document all communications: Keep records of emails, chats, or texts confirming cancellation requests for proof.
Be clear and firm in language: Clearly state you want to cancel "immediately" and do not want further charges or shipments.
Escalate if ignored: If initial requests fail, escalate to higher support levels or file complaints on BBB or consumer forums.
Mention refund demand: If charged after cancellation, explicitly request refunds and mention you will dispute charges if necessary.
Check multiple accounts: Ensure you’re cancelling all possible accounts/emails tied to the subscription to prevent continuation.
Avoid relying solely on phone: Users report phone cancellations are less effective; prefer written communication channels.
Be mindful of timing: Some users suggest the first 30 minutes after order placement is the only window to make cancellations or changes.
Consider donation program workaround: If stuck with unwanted food, some users donate meals through their program to recoup some costs.
Use firm, no-nonsense tone: Avoid being vague; use direct statements like "I do not authorize further shipments or charges" for clarity.
Why Do People Request Refunds from Spot & Tango
Dog did not like the food or refused to eat it.
Dogs experienced adverse reactions such as vomiting, diarrhea, or getting sick from the food.
Difficulty with canceling subscriptions or managing the account online.
Unexpected or unauthorized charges after cancellation attempts or sampling.
Product did not meet advertised claims or customer expectations.
No returns or exchanges accepted due to the nature of fresh food products.
Financial concerns including customers on fixed incomes facing difficulties due to recurring charges.
Partial refunds offered but customers often sought full refunds.
Shipping or delivery issues including returns to sender or refusal of deliveries.
Spot & Tango Refund Script
Script
Copy
Dear Spot & Tango, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Spot & Tango Refund Policy
Spot & Tango allows you to cancel your subscription through their customer portal or by emailing info@spotandtango.com. Cancellation requests must be submitted by 5pm ET the day before your next order is scheduled to process, otherwise you will still be charged and receive that shipment. They also allow adjustments to portions, shipment timing, and recipes at any time online.
The Easiest Way to Get a Spot & Tango Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Spot & Tango—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Spot & Tango allows subscription cancellation at any time via the customer portal or email, but you must submit your cancellation request by 5pm ET the day before your next scheduled order. If you miss this cutoff, you will still be charged and receive the next shipment. There are no contracts, lock-ins, or early cancellation fees, but the timing requirement can be a landmine if you are not diligent about cancelling on time.
Dog did not like the food or refused to eat it.
Dogs experienced adverse reactions such as vomiting, diarrhea, or getting sick from the food.
Difficulty with canceling subscriptions or managing the account online.
Unexpected or unauthorized charges after cancellation attempts or sampling.
Product did not meet advertised claims or customer expectations.
No returns or exchanges accepted due to the nature of fresh food products.
Financial concerns including customers on fixed incomes facing difficulties due to recurring charges.
Partial refunds offered but customers often sought full refunds.
Shipping or delivery issues including returns to sender or refusal of deliveries.
Access to your Spot & Tango online account (for customer portal cancellation)
Email address associated with your Spot & Tango account (required when contacting support via email, chat, or SMS)
Phone number (may be requested if communicating via text/call, but not always required)
Clear written cancellation request (when emailing or messaging support)
Reference to specific account (if you have multiple accounts, specify which one to cancel)
Adherence to cancellation deadlines (requests must be submitted before the order modification/cancellation cutoff time, typically by 5:00pm EST the day before your next order processes)
Before cancelling your Spot & Tango subscription, know that you will lose access to their personalized, freshly made dog meals tailored specifically for your pet's dietary needs. The subscription includes recurring charges, so ensure you cancel before the next billing cycle to avoid further payments. Once cancelled, you won't receive future orders or be able to access subscription benefits such as meal customization and delivery. If you need assistance or have questions, Spot & Tango offers customer support via email or phone. It's important to manage cancellations promptly to avoid unwanted charges and loss of subscription perks.
Spot & Tango allows you to cancel your subscription through their customer portal or by emailing info@spotandtango.com. Cancellation requests must be submitted by 5pm ET the day before your next order is scheduled to process, otherwise you will still be charged and receive that shipment. They also allow adjustments to portions, shipment timing, and recipes at any time online.
To cancel your Spot & Tango subscription, you generally need to access your account, which requires a password. While there isn't explicit information about cancellation via phone or chat without logging in, managing subscriptions typically involves account access. If you've forgotten your password, you can reset it here: https://shop.spotandtango.com/account/login (click 'Forgot password?'). This will allow you to regain access and cancel your subscription through your account settings.
We've actually written a step by step guide on how to get a refund from Spot & Tango. Check it out!
The cancellation process typically takes about 1 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Spot & Tango subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Spot & Tango account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Spot & Tango online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Spot&Tango Spot and Tango Spot&Tango Unkibble Spot & Tango Dog Food Spot&Tango Inc
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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