Spot & Tango is a fresh dog food delivery service that creates personalized meal plans tailored to each dog's unique needs. They offer two types of food: Fresh (ready-to-serve and refrigerated) and UnKibble (dried for convenience without refrigeration). Customers take a short quiz to get a custom plan, with prices starting at about $7 a week depending on the dog's size and activity. They bill you based on your dog's calorie needs and deliver the food to your home with free shipping, plus they offer a 2-week trial and a money-back guarantee if your dog doesn't like the food.
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Spot & Tango does not provide an immediate online cancellation option; the user needs to email or call customer service within a limited window before the next order processes, which can complicate and delay cancellation. Customer experiences show cancellations require prompt action and are often not instantly confirmed, adding to the difficulty of cancellation.
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How to Cancel Spot & Tango: Step by Step
If you purchased through the Spot & Tango website:
- Log into your customer account:
- Visit spotandtango.com.
- Click on the 'Log In' option at the top-right corner of the page.
- Enter your email and password to access your account.
- Navigate to your subscription settings:
- Once logged in, go to the 'Subscriptions' or 'Manage Subscriptions' section.
- Cancel your subscription:
- Select the subscription you wish to cancel.
- Follow the prompts or instructions provided to complete the cancellation process.
- If you prefer to cancel via email:
- Compose an email to info@spotandtango.com.
- Request cancellation of your subscription and include your account information.
- Wait for the confirmation and further instructions from customer support.
- Note the cancellation deadline:
- Cancellations must be submitted by 5:00 PM EST the day before your next order to avoid being charged for the next shipment.
Tips & Tricks for Canceling Spot & Tango
- Cancel early: Make cancellation requests well before the next billing cycle or order cutoff, ideally at least a few days in advance.
- Use multiple contact methods: Try email, online chat, SMS, and customer portal; sometimes one channel is more responsive.
- Document all communications: Keep records of emails, chats, or texts confirming cancellation requests for proof.
- Be clear and firm in language: Clearly state you want to cancel "immediately" and do not want further charges or shipments.
- Escalate if ignored: If initial requests fail, escalate to higher support levels or file complaints on BBB or consumer forums.
- Mention refund demand: If charged after cancellation, explicitly request refunds and mention you will dispute charges if necessary.
- Check multiple accounts: Ensure you’re cancelling all possible accounts/emails tied to the subscription to prevent continuation.
- Avoid relying solely on phone: Users report phone cancellations are less effective; prefer written communication channels.
- Be mindful of timing: Some users suggest the first 30 minutes after order placement is the only window to make cancellations or changes.
- Consider donation program workaround: If stuck with unwanted food, some users donate meals through their program to recoup some costs.
- Use firm, no-nonsense tone: Avoid being vague; use direct statements like "I do not authorize further shipments or charges" for clarity.
Spot & Tango Customer Service Info
If you need assistance, here's how you can get in touch with Spot & Tango's support team.
Cancel Spot & Tango Script
Script
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Dear Spot & Tango Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue with my current membership.
I appreciate the service you provide and the quality of the products, but I must prioritize my budgeting at this time. I kindly ask you to process my cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Spot & Tango allows you to cancel your subscription through their customer portal or by emailing info@spotandtango.com. Cancellation requests must be submitted by 5pm ET the day before your next order is scheduled to process, otherwise you will still be charged and receive that shipment. They also allow adjustments to portions, shipment timing, and recipes at any time online.
To cancel your Spot & Tango subscription, you generally need to access your account, which requires a password. While there isn't explicit information about cancellation via phone or chat without logging in, managing subscriptions typically involves account access. If you've forgotten your password, you can reset it here: https://shop.spotandtango.com/account/login (click 'Forgot password?'). This will allow you to regain access and cancel your subscription through your account settings.
- Dog did not like the food or refused to eat it.
- Dogs experienced adverse reactions such as vomiting, diarrhea, or getting sick from the food.
- Difficulty with canceling subscriptions or managing the account online.
- Unexpected or unauthorized charges after cancellation attempts or sampling.
- Product did not meet advertised claims or customer expectations.
- No returns or exchanges accepted due to the nature of fresh food products.
- Financial concerns including customers on fixed incomes facing difficulties due to recurring charges.
- Partial refunds offered but customers often sought full refunds.
- Shipping or delivery issues including returns to sender or refusal of deliveries.
Spot & Tango allows subscription cancellation at any time via the customer portal or email, but you must submit your cancellation request by 5pm ET the day before your next scheduled order. If you miss this cutoff, you will still be charged and receive the next shipment. There are no contracts, lock-ins, or early cancellation fees, but the timing requirement can be a landmine if you are not diligent about cancelling on time.
Before cancelling your Spot & Tango subscription, know that you will lose access to their personalized, freshly made dog meals tailored specifically for your pet's dietary needs. The subscription includes recurring charges, so ensure you cancel before the next billing cycle to avoid further payments. Once cancelled, you won't receive future orders or be able to access subscription benefits such as meal customization and delivery. If you need assistance or have questions, Spot & Tango offers customer support via email or phone. It's important to manage cancellations promptly to avoid unwanted charges and loss of subscription perks.
- Access to your Spot & Tango online account (for customer portal cancellation)
- Email address associated with your Spot & Tango account (required when contacting support via email, chat, or SMS)
- Phone number (may be requested if communicating via text/call, but not always required)
- Clear written cancellation request (when emailing or messaging support)
- Reference to specific account (if you have multiple accounts, specify which one to cancel)
- Adherence to cancellation deadlines (requests must be submitted before the order modification/cancellation cutoff time, typically by 5:00pm EST the day before your next order processes)
We've actually written a step by step guide on how to get a refund from Spot & Tango. Check it out!
The Easiest Way to Cancel Spot & Tango
If you’re frustrated trying to cancel your subscription, membership, or bill from Spot & Tango—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Spot & Tango?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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