Enbridge Gas in North Carolina provides natural gas to homes and businesses and offers easy ways to handle your bill. You can pay your bill one-time or set up AutoPay for monthly payments, and even get your bill electronically with eBill. They also offer help with understanding your bill and reading your gas meter. If you ever smell gas, they have an emergency line you can call right away for safety.
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Cancelling or stopping service with Enbridge Gas requires signing into the account online or calling during business hours, with certain conditions such as only customers with 13-digit account numbers can use these options. The process needs at least 7 business days' notice and potentially coordinating access for meter reading, which adds moderate complexity.
Estimated Time
On average, it takes
7 days
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00
minutes to cancel a Enbridge Gas subscription.
How to Cancel Enbridge Gas: Step by Step
If you purchased through Enbridge Gas:
- Visit the Enbridge Gas website: Go to enbridgegas.com.
- Navigate to the "Moving" section: Look for the option related to moving or account closure.
- Complete the online move request form: Fill out the required details to close your account.
- Contact customer service if needed: If you encounter issues, reach out via the "Contact Us" option on the website or via phone.
Tips & Tricks for Canceling Enbridge Gas
- Call Enbridge directly: There is no online cancellation option; you must speak with an agent by phone to close the account.
- Mention your move-out or lease end date: Users found success by stating the date they moved out and requesting billing stop from that date.
- Provide proof of moving out or lease termination: Be ready to provide documentation if asked, to prove you no longer occupy the property.
- Get confirmation from landlord if applicable: Some users report landlords sending letters or confirming account closure helped stop charges.
- Ask for written confirmation: Request written or email confirmation that the account is closed and billing ended to prevent future disputes.
- Escalate if necessary: If charges remain, escalate the issue by asking politely to speak with a manager or supervisor on the call.
- Be polite but firm: Clear communication with firm request to close account helps; avoid arguing but be persistent.
- Check billing after cancellation: Monitor your bank statements and Enbridge account to ensure no further charges.
- Avoid cancelling last minute: Notify before or on your move-out date to avoid being charged for usage after you leave.
- If refused, consider legal recourse: Some users mention small claims court when Enbridge insisted on payment despite proof of move-out.
Enbridge Gas Customer Service Info
If you need assistance, here's how you can get in touch with Enbridge Gas's support team.
Cancel Enbridge Gas Script
Script
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Dear Enbridge Gas Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my gas subscription, effective immediately. Due to recent changes in my household circumstances, I no longer require gas services. I appreciate your attention to this matter and kindly ask for a confirmation of my cancellation at your earliest convenience.
Thank you for your assistance.
Sincerely,
Frequently Asked Questions
Enbridge Gas through PSNC Energy provides service start and stop options for customers but their website does not explicitly detail a membership or subscription cancellation policy related to billing. Typically, customers can request service to stop which effectively cancels billing for future service periods. For specific billing or subscription cancellations, customers are encouraged to contact their support directly.
You do not necessarily need your password to cancel your Enbridge Gas subscription. You can cancel by phone by calling their self-service line at 1-877-362-7434 or by using their virtual assistant chat, where you can request to speak with a live agent. For online account management including password resets, if you do need your password, you can reset it at https://ebb.psncenergy.com/CA/ForgottenPassword/PasswordRecovery.aspx. This phone support and chat option makes it possible to cancel without logging in with your password.
- Eliminate natural gas usage due to climate change and reduce carbon emissions by switching to fully electric homes.
- Confusing and contradictory instructions about disconnecting gas service and meter removal.
- Spending hours on the phone and receiving bills for gas not used.
- Accounts reopened without consent and being sent to collections after closing accounts.
- Enbridge representatives upselling to keep gas service or meters.
- Ongoing contact and door-to-door visits from Enbridge employees after attempting to disconnect service.
- Lack of government assistance to simplify the disconnection process.
- Profitability tied to monthly customer charges, incentivizing Enbridge to retain customers.
- Harassment with persistently dropped-off stickers, letters, and visits despite account closure.
- Unclear or inconsistently applied processes by Enbridge causing confusion and frustration.
- Desire to save money by avoiding unnecessary charges.
If you are under an Energy Choice agreement or a governmental aggregation program through Enbridge Gas, canceling your service early may trigger termination fees, as these fees vary by supplier and contract terms. While you can switch suppliers at any time, you could face cancellation fees depending on your specific agreement, so it's important to check your contract carefully. There are no early termination fees for customers on the Standard Choice Offer or Monthly Retail Rate plans, but the potential for fees under Energy Choice agreements is a critical landmine to be aware of.
Before cancelling your Enbridge Gas subscription or membership, it's important to know that if you have a HomeServe protection plan billed through Enbridge Gas Ohio, the billing for this service will end in January 2026. After that date, you will need to make payments directly to HomeServe to keep your coverage active, or your plan will be canceled if no action is taken. Additionally, cancelling your Enbridge Gas service may stop access to gas supply, billing, and customer service benefits provided through the subscription. For any specific plan questions or billing issues, it's best to contact Enbridge Gas directly at 1-800-362-7557.
- 12-digit Enbridge Gas account number (found on your bill)
- Your full name (as it appears on the account)
- Service address (where the gas service is being canceled)
- Forwarding/new address (for final bill or communication)
- Desired closing or cancellation date (can specify up to 30 days in advance)
- Contact phone number and/or email address
- Reason for cancellation (if requested)
We've actually written a step by step guide on how to get a refund from Enbridge Gas. Check it out!
The Easiest Way to Cancel Enbridge Gas
If you’re frustrated trying to cancel your subscription, membership, or bill from Enbridge Gas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Enbridge Gas?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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