GNG Natural Gas Service offers natural gas plans mainly for residential and commercial customers. They have a few options like a Guaranteed Bill Plan, where you pay the same flat monthly amount making budgeting easier, and fixed-rate plans that lock in your price for a set period. Billing is straightforward with no deposits needed for some plans, and they also provide an online portal for easy bill payment and account management. Customers might get billed by GNG because they subscribed to one of these natural gas plans to have gas service for their home or business, and GNG manages everything from providing the gas to billing and customer support.
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The cancellation process for GNG Natural Gas Service can be initiated either online via a quick form or by phone during business hours, making it relatively straightforward but requiring some lead time (at least 10 days notice). This ease of access and clear instructions result in a low difficulty level for cancellation.
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minutes to cancel a GNG Natural Gas Service subscription.
How to Cancel GNG Natural Gas Service: Step by Step
If you purchased through GNG website:
- Submit a request online:
- Go to the Stop Service page.
- Fill out the online form to request discontinuation of your service.
- Make sure to submit the form at least 10 days before your desired turn-off date.
- Call Customer Care:
- Dial 888-683-5349.
- Let the representative know you want to cancel your service.
- Make the call during business hours: Monday to Friday 7am - 8pm, Saturday 8am - 5pm.
Tips & Tricks for Canceling GNG Natural Gas Service
- Call well in advance to submit your cancellation request, ideally at least 10 days before your desired stop date.
- Ask directly about prorated billing or spreading charges evenly over the year to avoid cancellation/startup fees.
- Be prepared for disconnect fees, typically around $75, but sometimes there is no fee to disconnect; check exact charges based on timing in billing cycle.
- Consider timing your cancellation during summer when usage is low to maximize savings and avoid unnecessary fees.
- Use firm and clear language when requesting cancellation, emphasizing you want service stopped by a specific date.
- Expect potential delays for safety inspections upon reconnecting, which can take weeks, so plan accordingly.
- Escalate by asking for supervisors if initial customer service representatives are unhelpful or if fees seem unreasonable.
- If you rely on critical gas appliances (like instant water heaters or generators), highlight that and ask about continuous service options or partial cancellations.
- Check for any available promotions or credits for canceling and restarting service in different seasons.
- Be cautious of reconnection fees if intending to resume service later; weigh if savings now outweigh those costs.
GNG Natural Gas Service Customer Service Info
If you need assistance, here's how you can get in touch with GNG Natural Gas Service's support team.
Cancel GNG Natural Gas Service Script
Script
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Dear GNG Natural Gas Service Team,
I hope this message finds you well. I am writing to officially request the cancellation of my subscription with GNG Natural Gas Service. Due to recent changes in my household budget, I am unable to continue service at this time.
Please confirm the cancellation at your earliest convenience, and let me know if you require any further information from my side to complete this process.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
GNG Natural Gas Service allows customers to cancel their service by submitting a request at least 10 days before the desired turn-off date online or via their Customer Care Center. An early termination charge may apply if a customer ends their fixed price or flat bill plan early, but this charge can be waived under certain conditions such as military duty, moving out of service territory, or participation in certain programs. Customers are notified in advance of plan expiration and can switch plans or renew without penalty within specific time frames.
To cancel your GNG Natural Gas Service subscription, you typically need to sign in to your account using your username and password to manage your services, including stopping the service. If you prefer, you can also call the Customer Care Center to request cancellation without necessarily needing your password. If you do need to reset your password, you can do so directly here: https://gng.com/turn-off/login (look for the 'Reset My Password' option). This gives you flexibility depending on how you want to proceed with cancellation.
- Moving out of the service area either within Georgia or out of state.
- Non-payment of bills leading to service disconnection after 45 days of unpaid bills.
- Request to terminate service directly by the customer.
- High monthly base charges during warm months when gas is not used extensively.
- Desire to avoid reconnection and disconnection fees and related charges.
- Switching to alternative energy sources such as electric appliances or solar panels.
- Cancellation of Guaranteed Bill Plan which may incur early termination fees.
- Concerns about service inspection or delays when reconnecting service.
- Service hazards or regulatory orders requiring disconnection for safety or legal reasons.
- Seasonal hold programs to avoid disconnection in winter but some still opt to cancel.
- Using prorated rates to avoid large bills instead of cancelling, but some still choose to cancel to save money.
- Loss of necessary gas appliances like water heaters or dryers prompting cancellation.
GNG Natural Gas Service often uses early termination charges and contract terms to prevent easy cancellation. Fixed price and flat bill plans have a contract term with early termination fees if you cancel or switch plans outside designated windows. Additionally, you must give at least 10 business days advance notice to terminate service, and early termination fees can be significant unless you qualify for specific waivers. While you can cancel any written contract without penalty within three days of signing, canceling afterward may incur fees or require a waiting period, so beware of these lock-ins and fees.
Before canceling GNG Natural Gas Service, you should provide at least 10 business days' advance notice and receive a confirmation number; you are responsible for charges until the service is officially terminated. Canceling may result in losing access to your current pricing plan, and early termination fees could apply, especially if you are on a fixed price or flat bill plan. If the service is disconnected for nonpayment, hefty fees such as a $35 reconnection charge and possible deposits up to $200 may apply to restore service. However, some cancellation fees may be waived for low-income customers, military personnel, or in the case of moving out of the service area. Finally, if service is reconnected within 12 months at the same location, connection charges may apply unless enrolled in the Seasonal Savings Program.
- Account holder's full name
- Service address (address where gas is delivered)
- Account number (as shown on your bill or account)
- Last 4 digits of Social Security Number (SSN) (for identity verification)
- Username and password (for online account management, if canceling online)
- Business name and EIN (if it is a business account)
- Desired service end/cancellation date (must provide at least 10 business days advance notice)
- Reason for cancellation (may be required in the online or phone process)
- Current contact phone number and/or email address
- Forwarding address (for final bill, if moving)
- Payment for any outstanding balance or early termination fee (early termination fee applies to Fixed/Flat Bill plans; amount varies by plan and time remaining)
- Supporting documentation for waiver of early termination fee (if applicable, such as active military orders, proof of moving out of service territory, or death certificate)
- Written or electronic cancellation request (if opting for the 3-day right of rescission)
We've actually written a step by step guide on how to get a refund from GNG Natural Gas Service. Check it out!
The Easiest Way to Cancel GNG Natural Gas Service
If you’re frustrated trying to cancel your subscription, membership, or bill from GNG Natural Gas Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to GNG Natural Gas Service?
GNG Customer Service Charge, Gas Charges, Gas Charge, AGLC Base Charge, Interstate Pipeline Capacity Charge, Guaranteed Bill Charge, Service Connection Charge, Service Reconnection Charge, Seasonal Service Reconnection Charge, Meter Set Charge, GNG Signature Service Charge, Returned Payment Charge, Late Charge, Fixed Rate Early Termination Charge, Guaranteed Bill Early Termination Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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