Enbridge Gas Inc. mainly provides natural gas utility services, making it one of the largest gas suppliers in North America. They help deliver natural gas to homes and businesses, so if you have gas heat or appliances, they might be the company billing you. You can easily pay your gas bill or manage your account on their website. They also work on cleaner energy projects to help homeowners switch to more environmentally friendly options.
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The process to cancel Enbridge Gas service requires contacting customer service by phone or chatbot during business hours, providing account information and a closing date. The procedures are straightforward but rely on reaching a live agent, which could add slight difficulty, so it is not the easiest but also not very hard.
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On average, it takes
15 minutes
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minutes to cancel a Enbridge Gas Inc. subscription.
How to Cancel Enbridge Gas Inc.: Step by Step
If you purchased through Enbridge Gas:
- Visit the Enbridge Gas website's "Move, Change or Close your Service" section.
- Call Customer Care at 1-877-362-7434 for assistance.
- Provide your account information and state that you want to cancel your service.
- Follow any additional instructions provided by the Customer Care representative.
- Confirm the cancellation has been processed during the call or through a follow-up communication.
Tips & Tricks for Canceling Enbridge Gas Inc.
- Call Enbridge Gas customer service directly at 1-877-362-7434 during business hours (Monday to Friday, 8 am to 6 pm) for cancellations.
- Request account closure explicitly during the call, even if no direct online option exists.
- Mention if you're moving or ending your lease as this often triggers automatic account closure.
- Ask for confirmation that your account and any recurring charges are cancelled, and take note of any confirmation number.
- Call back after a few days to verify cancellation has been processed.
- Escalate by requesting to speak to a supervisor if the first representative is unhelpful.
- Send a registered cancellation letter to Enbridge with tracking and signature if phone cancellation attempts fail.
- Be aware of a 10-day cooling-off period after contract signing for cancellation without penalty.
- Beware of scams: Enbridge does not send door-to-door agents; if approached, verify identity carefully.
- Time your cancellation call early in the week and avoid Mondays when call volume is highest.
- Request to lock your gas meter to prevent further billing after cancellation.
- Document all interactions with date, time, name of representative, and confirmation details.
- Use firm, clear language such as "I want to cancel my account effective immediately" to avoid ambiguity.
Enbridge Gas Inc. Customer Service Info
If you need assistance, here's how you can get in touch with Enbridge Gas Inc.'s support team.
Cancel Enbridge Gas Inc. Script
Script
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Dear Enbridge Gas Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to personal circumstances that require me to adjust my energy services. I appreciate the support provided by your team so far but must proceed with this cancellation.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Enbridge Gas Inc. allows customers to cancel their gas service or membership by submitting an online move request or contacting their customer service. Same day cancellations, such as canceling meter activation or inspection appointments, may incur charges. For moving or closing service, customers need to provide their new address and move dates to properly close or transfer the account.
To cancel your subscription with Enbridge Gas Inc., you will typically need to authenticate your identity, which most often involves having your account password. Enbridge Gas provides options for password recovery if you've forgotten it. You can reset your password using this URL: https://entrac.enbridge.com/EnTRAC/jsp/un/okta/forgotpassword.jsp. Alternatively, you can also contact their phone support for assistance with service changes or cancellations.
- Billed for services not received, such as charges continuing after gas is disconnected.
- Poor customer service and communication regarding billing errors and account issues.
- Delays and backlog in resolving billing disputes.
- Pressure to pay inaccurate bills under threat of credit score damage.
- Lack of clear resolution timelines and unclear compensation for mistakes.
- Large catch-up bills due to infrequent meter readings causing estimated charges that may be very high.
- Meter reading failures, sometimes going months without reading, leading to inaccurate estimated bills.
- Issues with equalized payment plans, causing unexpected increases or abrupt cancellations and financial adjustments.
- Subcontracted customer service perceived as worse than direct company support.
- Surprise fees charged even after ending gas service.
- Distrust and dissatisfaction due to perceived monopoly and poor operational management.
Enbridge Gas Inc typically allows you to cancel or move service, but you should be aware that if you have an Energy Choice agreement with a specific natural gas supplier, ending that agreement early could result in termination fees or cancellation charges depending on your contract. For standard service through Enbridge Gas itself, there do not appear to be early termination fees or lock-in contracts, but it's important to review any specific terms if you are enrolled with a third-party supplier. Always check your individual contract details carefully to avoid unexpected fees when canceling or switching service.
Before cancelling your Enbridge Gas service, be aware that you typically need to provide at least 7 business days' advance notice to schedule the stop of service. A cancellation fee of $79.10 applies for disconnecting the gas service. If the meter is outside and easily accessible, no one needs to be present for the service turn off, but if inside, an adult must provide access. Upon cancellation, you will lose access to the gas supply, so be sure to winterize your property if applicable to avoid pipe damage. If you have a security deposit, it will be refunded with interest after applying any outstanding balance.
- 12-digit Enbridge Gas account number (found on the top of your bill)
- Full name on the account
- Service address currently receiving gas
- New address (if moving, for final billing/forwarding mail)
- Move-out (service end) date or requested closing date
- Contact phone number and/or email
We've actually written a step by step guide on how to get a refund from Enbridge Gas Inc.. Check it out!
The Easiest Way to Cancel Enbridge Gas Inc.
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What Are Some Alternatives to Enbridge Gas Inc.?
- Craft.co - Enbridge Competitors (Parkland Fuel, Chiyoda, Capital Power, Kinder Morgan, Plains GP Holdings, Enterprise Products Partners)
- MarketBeat - Enbridge Competitors (Canadian Pacific Kansas City, Brookfield Infrastructure Partners, TFI International, Concordia)
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- GlobalData - Enbridge Competitors (Oneok Inc, Targa Resources Corp, TC Energy Corporation)
- Growjo - Enbridge Gas Distribution Competitors (Miura Boiler Co., Ontario Power Generation, PowerON Energy Solutions)
- ZoomInfo - Enbridge Gas Similar Companies
ENBRIDGE GAS INC, ENBRIDGE GAS S & T, Enbridge Gas, Enbridge Gas Storage, Enbridge Gas Transportation, Enbridge Gas Distribution
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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