Can I Cancel Enbridge Gas Inc. at Any Time?

Enbridge Gas Inc typically allows you to cancel or move service, but you should be aware that if you have an Energy Choice agreement with a specific natural gas supplier, ending that agreement early could result in termination fees or cancellation charges depending on your contract. For standard service through Enbridge Gas itself, there do not appear to be early termination fees or lock-in contracts, but it's important to review any specific terms if you are enrolled with a third-party supplier. Always check your individual contract details carefully to avoid unexpected fees when canceling or switching service.

Why Do People Cancel Enbridge Gas Inc.?

Billed for services not received, such as charges continuing after gas is disconnected.Poor customer service and communication regarding billing errors and account issues.Delays and backlog in resolving billing disputes.Pressure to pay inaccurate bills under threat of credit score damage.Lack of clear resolution timelines and unclear compensation for mistakes.Large catch-up bills due to infrequent meter readings causing estimated charges that may be very high.Meter reading failures, sometimes going months without reading, leading to inaccurate estimated bills.Issues with equalized payment plans, causing unexpected increases or abrupt cancellations and financial adjustments.Subcontracted customer service perceived as worse than direct company support.Surprise fees charged even after ending gas service.Distrust and dissatisfaction due to perceived monopoly and poor operational management.

What Information Do I Need to Cancel Enbridge Gas Inc.?

12-digit Enbridge Gas account number (found on the top of your bill) Full name on the account Service address currently receiving gas New address (if moving, for final billing/forwarding mail) Move-out (service end) date or requested closing date Contact phone number and/or email

What Should I Know Before Cancelling Enbridge Gas Inc.?

Before cancelling your Enbridge Gas service, be aware that you typically need to provide at least 7 business days' advance notice to schedule the stop of service. A cancellation fee of $79.10 applies for disconnecting the gas service. If the meter is outside and easily accessible, no one needs to be present for the service turn off, but if inside, an adult must provide access. Upon cancellation, you will lose access to the gas supply, so be sure to winterize your property if applicable to avoid pipe damage. If you have a security deposit, it will be refunded with interest after applying any outstanding balance.

What is Enbridge Gas Inc.'s Cancellation Policy?

Enbridge Gas Inc. allows customers to cancel their gas service or membership by submitting an online move request or contacting their customer service. Same day cancellations, such as canceling meter activation or inspection appointments, may incur charges. For moving or closing service, customers need to provide their new address and move dates to properly close or transfer the account.

Do I Need My Enbridge Gas Inc. Password to Cancel?

To cancel your subscription with Enbridge Gas Inc., you will typically need to authenticate your identity, which most often involves having your account password. Enbridge Gas provides options for password recovery if you've forgotten it. You can reset your password using this URL: https://entrac.enbridge.com/EnTRAC/jsp/un/okta/forgotpassword.jsp. Alternatively, you can also contact their phone support for assistance with service changes or cancellations.

Can I Get a Refund from Enbridge Gas Inc.?

We've actually written a step by step guide on how to get a refund from Enbridge Gas Inc.. Check it out!

How to Cancel Your Enbridge Gas Inc. Subscription (2026)

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The process to cancel Enbridge Gas service requires contacting customer service by phone or chatbot during business hours, providing account information and a closing date. The procedures are straightforward but rely on reaching a live agent, which could add slight difficulty, so it is not the easiest but also not very hard.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Enbridge Gas Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Enbridge Gas Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Enbridge Gas Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.