The Ultimate Step by Step Guide to Cancelling an Enbridge Gas Inc. Subscription or Membership (enbridge.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Enbridge Gas Inc. mainly provides natural gas utility services, making it one of the largest gas suppliers in North America. They help deliver natural gas to homes and businesses, so if you have gas heat or appliances, they might be the company billing you. You can easily pay your gas bill or manage your account on their website. They also work on cleaner energy projects to help homeowners switch to more environmentally friendly options.
The process to cancel Enbridge Gas service requires contacting customer service by phone or chatbot during business hours, providing account information and a closing date. The procedures are straightforward but rely on reaching a live agent, which could add slight difficulty, so it is not the easiest but also not very hard.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Enbridge Gas Inc. subscription.
How to Cancel Enbridge Gas Inc.: Step by Step
If you purchased through Enbridge Gas:
Visit the Enbridge Gas website's "Move, Change or Close your Service" section.
Call Customer Care at 1-877-362-7434 for assistance.
Provide your account information and state that you want to cancel your service.
Follow any additional instructions provided by the Customer Care representative.
Confirm the cancellation has been processed during the call or through a follow-up communication.
How to Contact Enbridge Gas Inc.
If you need assistance, here's how you can get in touch with Enbridge Gas Inc.'s support team.
Tips and Tricks for Getting a Enbridge Gas Inc. Refund
Call Enbridge Gas customer service directly at 1-877-362-7434 during business hours (Monday to Friday, 8 am to 6 pm) for cancellations.
Request account closure explicitly during the call, even if no direct online option exists.
Mention if you're moving or ending your lease as this often triggers automatic account closure.
Ask for confirmation that your account and any recurring charges are cancelled, and take note of any confirmation number.
Call back after a few days to verify cancellation has been processed.
Escalate by requesting to speak to a supervisor if the first representative is unhelpful.
Send a registered cancellation letter to Enbridge with tracking and signature if phone cancellation attempts fail.
Be aware of a 10-day cooling-off period after contract signing for cancellation without penalty.
Beware of scams: Enbridge does not send door-to-door agents; if approached, verify identity carefully.
Time your cancellation call early in the week and avoid Mondays when call volume is highest.
Request to lock your gas meter to prevent further billing after cancellation.
Document all interactions with date, time, name of representative, and confirmation details.
Use firm, clear language such as "I want to cancel my account effective immediately" to avoid ambiguity.
Why Do People Request Refunds from Enbridge Gas Inc.
Billed for services not received, such as charges continuing after gas is disconnected.
Poor customer service and communication regarding billing errors and account issues.
Delays and backlog in resolving billing disputes.
Pressure to pay inaccurate bills under threat of credit score damage.
Lack of clear resolution timelines and unclear compensation for mistakes.
Large catch-up bills due to infrequent meter readings causing estimated charges that may be very high.
Meter reading failures, sometimes going months without reading, leading to inaccurate estimated bills.
Issues with equalized payment plans, causing unexpected increases or abrupt cancellations and financial adjustments.
Subcontracted customer service perceived as worse than direct company support.
Surprise fees charged even after ending gas service.
Distrust and dissatisfaction due to perceived monopoly and poor operational management.
Enbridge Gas Inc. Refund Script
Script
Copy
Dear Enbridge Gas Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Enbridge Gas Inc. Refund Policy
Enbridge Gas Inc. allows customers to cancel their gas service or membership by submitting an online move request or contacting their customer service. Same day cancellations, such as canceling meter activation or inspection appointments, may incur charges. For moving or closing service, customers need to provide their new address and move dates to properly close or transfer the account.
The Easiest Way to Get a Enbridge Gas Inc. Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Enbridge Gas Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Enbridge Gas Inc typically allows you to cancel or move service, but you should be aware that if you have an Energy Choice agreement with a specific natural gas supplier, ending that agreement early could result in termination fees or cancellation charges depending on your contract. For standard service through Enbridge Gas itself, there do not appear to be early termination fees or lock-in contracts, but it's important to review any specific terms if you are enrolled with a third-party supplier. Always check your individual contract details carefully to avoid unexpected fees when canceling or switching service.
Billed for services not received, such as charges continuing after gas is disconnected.
Poor customer service and communication regarding billing errors and account issues.
Delays and backlog in resolving billing disputes.
Pressure to pay inaccurate bills under threat of credit score damage.
Lack of clear resolution timelines and unclear compensation for mistakes.
Large catch-up bills due to infrequent meter readings causing estimated charges that may be very high.
Meter reading failures, sometimes going months without reading, leading to inaccurate estimated bills.
Issues with equalized payment plans, causing unexpected increases or abrupt cancellations and financial adjustments.
Subcontracted customer service perceived as worse than direct company support.
Surprise fees charged even after ending gas service.
Distrust and dissatisfaction due to perceived monopoly and poor operational management.
12-digit Enbridge Gas account number (found on the top of your bill)
Full name on the account
Service address currently receiving gas
New address (if moving, for final billing/forwarding mail)
Move-out (service end) date or requested closing date
Contact phone number and/or email
Before cancelling your Enbridge Gas service, be aware that you typically need to provide at least 7 business days' advance notice to schedule the stop of service. A cancellation fee of $79.10 applies for disconnecting the gas service. If the meter is outside and easily accessible, no one needs to be present for the service turn off, but if inside, an adult must provide access. Upon cancellation, you will lose access to the gas supply, so be sure to winterize your property if applicable to avoid pipe damage. If you have a security deposit, it will be refunded with interest after applying any outstanding balance.
Enbridge Gas Inc. allows customers to cancel their gas service or membership by submitting an online move request or contacting their customer service. Same day cancellations, such as canceling meter activation or inspection appointments, may incur charges. For moving or closing service, customers need to provide their new address and move dates to properly close or transfer the account.
To cancel your subscription with Enbridge Gas Inc., you will typically need to authenticate your identity, which most often involves having your account password. Enbridge Gas provides options for password recovery if you've forgotten it. You can reset your password using this URL: https://entrac.enbridge.com/EnTRAC/jsp/un/okta/forgotpassword.jsp. Alternatively, you can also contact their phone support for assistance with service changes or cancellations.
We've actually written a step by step guide on how to get a refund from Enbridge Gas Inc.. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Enbridge Gas Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Enbridge Gas Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Enbridge Gas Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Enbridge Gas Inc. May Show Up On Your Statement As:
ENBRIDGE GAS INC ENBRIDGE GAS S & T Enbridge Gas Enbridge Gas Storage Enbridge Gas Transportation Enbridge Gas Distribution
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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