The Ultimate Step by Step Guide to Cancelling a Fiverr Subscription or Membership (fiverr.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Fiverr is an online platform where you can hire freelancers for all kinds of services, like graphic design, writing, and digital marketing. It's really simple to find someone to help with a project, and you can pay per job or choose subscription options for ongoing support. If you see a charge from Fiverr, it might be for a service you ordered, or for a subscription plan where you get regular help from a freelancer. It's a great way to get expert help without the hassle of a long-term commitment!
Canceling a subscription on Fiverr is relatively straightforward, but it may involve a few steps to ensure the cancellation is processed. Users must navigate their account settings, which can be slightly confusing for those unfamiliar with the platform.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Fiverr subscription.
How to Cancel Fiverr: Step by Step
If you purchased through Fiverr.com:
Log in to your Fiverr account at fiverr.com.
Click on your profile picture located in the upper right corner.
Select Settings from the dropdown menu.
Navigate to the Subscriptions tab.
Locate the subscription you wish to cancel.
Click on Cancel Subscription.
Follow any prompts to confirm your cancellation.
If you purchased through Apple:
Open the App Store on your iPhone or iPad.
Tap your profile icon at the top right corner.
Tap on Subscriptions.
Find your Fiverr subscription in the list.
Tap Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store on your Android device.
Tap on the menu icon (three lines) in the upper left corner.
Select Subscriptions.
Find your Fiverr subscription from the list.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the gear icon to access your settings.
Select Payments.
Click on Manage Pre-approved Payments.
Find Fiverr in the list of pre-approved payments.
Click on Cancel to stop future payments.
Confirm your cancellation when prompted.
How to Contact Fiverr
If you need assistance, here's how you can get in touch with Fiverr's support team.
Contact customer support directly through live chat for faster responses.
Be polite but firm in your request to cancel; assertiveness can help.
Gather your account information before reaching out, making the process smoother.
Cancel during off-peak hours, such as early mornings or late evenings, when support staff may have more time to assist you.
Use clear language such as "I want to cancel my subscription immediately" to avoid vague responses.
Ask about confirmation emails or messages after cancellation to ensure it has been processed.
Check for any automated responses and respond to them to keep your request actively moving.
Consider a different cancellation reason; users have reported success by citing financial hardships.
Escalate the issue to a supervisor if initial support isn’t helpful; mention this request politely.
Be prepared for retention offers and firmly reiterate your decision to cancel.
Keep a record of all communication in case you need to escalate further.
Follow up if you don’t receive confirmation within a few days to ensure it’s been addressed.
Utilize social media to get attention if customer service is unresponsive.
Why Do People Request Refunds from Fiverr
Cost - Membership fees may be perceived as too high.
Underutilization - Users may not be taking full advantage of the services.
Lack of quality - Dissatisfaction with the quality of services received.
Better alternatives - Finding more competitive platforms with better offerings.
Complexity - Difficulty navigating the platform or using it effectively.
Shift in needs - Changes in personal or business requirements.
Poor customer service - Negative experiences with support or dispute resolution.
Unwanted notifications - Excessive emails or promotional messages.
Cancellation of a project - Need to scale back due to changes in work pace.
Billing issues - Problems with payment processing or unexpected charges.
Subscription confusion - Uncertainty about what specific plan includes.
Freelancer relationships - Issues with past freelancers or collaborations.
Fiverr Refund Script
Script
Copy
Dear Fiverr, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Fiverr Refund Policy
Fiverr allows users to cancel their subscriptions at any time without incurring additional fees. However, once a subscription is canceled, users will retain access to the benefits until the end of the current billing cycle. It's recommended to review the specific subscription details for any potential conditions.
The Easiest Way to Get a Fiverr Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Fiverr—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a Fiverr subscription, as there are often terms that might lock you in for a specific period. Some plans may have hidden fees or require you to complete billing cycles before cancellation, making it tricky to end services immediately. Always read the fine print to avoid unexpected charges or obligations.
Cost - Membership fees may be perceived as too high.
Underutilization - Users may not be taking full advantage of the services.
Lack of quality - Dissatisfaction with the quality of services received.
Better alternatives - Finding more competitive platforms with better offerings.
Complexity - Difficulty navigating the platform or using it effectively.
Shift in needs - Changes in personal or business requirements.
Poor customer service - Negative experiences with support or dispute resolution.
Unwanted notifications - Excessive emails or promotional messages.
Cancellation of a project - Need to scale back due to changes in work pace.
Billing issues - Problems with payment processing or unexpected charges.
Subscription confusion - Uncertainty about what specific plan includes.
Freelancer relationships - Issues with past freelancers or collaborations.
Account Email Address
Password
Subscription Type (e.g., monthly, annual)
Payment Method (credit card, PayPal)
Billing Cycle (next payment date)
Confirmation of Cancellation Policy
Any Current Offers or Promotions
Support Contact Information
Previous Communications (related to cancellation)
Before cancelling your Fiverr subscription, be aware that you will lose access to any ongoing orders, perks, or premium features associated with your plan, such as priority customer support or discounted rates on services. If you have unused credits or allocated funds in your account, these may not be refundable upon cancellation. It’s also important to check if there are any contractual obligations or notice periods tied to your subscription that could affect your cancellation timing.
Fiverr allows users to cancel their subscriptions at any time without incurring additional fees. However, once a subscription is canceled, users will retain access to the benefits until the end of the current billing cycle. It's recommended to review the specific subscription details for any potential conditions.
Yes, you will need your password to cancel your Fiverr subscription, as the process requires you to log into your account. If you've forgotten your password, you can reset it by visiting this link: https://www.fiverr.com/password/reset. Make sure to have your account credentials handy to complete the cancellation process smoothly.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Fiverr subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Fiverr account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Fiverr online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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