Fotor is an online photo editing and design tool that helps you edit photos, create collages, and use AI tools like background remover and image generation. They offer a free Basic plan with limited features and watermarked downloads, plus paid plans called Fotor Pro and Fotor Pro+ that give you more advanced tools, more storage, no watermarks, and extra AI credits. You can subscribe monthly or yearly, and the yearly plan saves you money. If you see charges from Fotor, it's likely for these subscription plans if you've upgraded for the extra features and storage.
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The cancellation process on Fotor is straightforward with clear steps provided on their help center. Users simply go to account settings and click cancel, or manage subscriptions through app stores if purchased via mobile, making it easy and quick.
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How to Cancel Fotor: Step by Step
If you purchased through Fotor.com:
- Go to the “Account Settings”.
- Select “Subscription”.
- Click the "Cancel" button to cancel your subscription.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Navigate to “Subscriptions” in the menu.
- Find the Fotor/Goart subscription.
- Tap on it and select “Cancel Subscription” to complete the process.
If you purchased through the Apple App Store:
- Open the App Store on your iOS device.
- Tap on your profile icon (Avatar) at the top right.
- Select “Subscriptions”.
- Locate and select the Fotor/Goart subscription.
- Tap on “Cancel Subscription” to finalize the cancellation.
Tips & Tricks for Canceling Fotor
- Replace your existing payment method with a temporary card and cancel that card to prevent future charges.
- Use virtual cards like Privacy.com to limit or block charges if cancellations are difficult.
- Save screenshots of cancellation attempts and contact your credit card company to stop payments or get a new card number.
- Unsubscribe through Apple or Android subscription settings if you subscribed via those platforms, instead of Fotor's website.
- Contact Fotor’s complaint form or email and threaten legal action if they refuse to unsubscribe or delete your account.
- File complaints with the FTC and app stores if cancellation attempts fail.
- Consider chargebacks on your credit card for unauthorized charges, but be aware of the risks including potential bans.
- Cancellation often requires contacting customer support or retention specialists as the automated cancellation process may not work.
- Emails to support may bounce or be ignored, so use multiple communication channels.
- Some users succeeded in getting refunds by submitting refund requests directly through Fotor’s website.
- Changing or cancelling your credit card can be a last resort if you cannot unsubscribe by other means.
- Cancel your free trial or subscription well in advance to avoid automatic charges.
Fotor Customer Service Info
If you need assistance, here's how you can get in touch with Fotor's support team.
Cancel Fotor Script
Script
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Dear Fotor Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Fotor. Unfortunately, I have found that I do not utilize the service as much as I anticipated, and it would be best for me to discontinue my membership at this time.
Thank you for your assistance with this matter. I appreciate your understanding and look forward to confirming the cancellation soon.
Best regards,
Frequently Asked Questions
Fotor allows you to cancel your subscription anytime through the Account Setting on their website or through Google Play or App Store if purchased on Android or iOS devices respectively. After cancellation, you can continue to use the subscription benefits until the end of the current billing period, and no further recurring payments will be charged. Note that cancellation stops the next renewal but does not affect any failed deduction attempts, which the system will continue to try to charge.
You need to log into your Fotor account to cancel your subscription directly on their website, which implies having your password to access account settings. However, if you can't log in or don't have your password, you can contact Fotor customer support via email at support@fotor.com or use their live chat support after providing some identifying information. If you need to reset your password, you can do so here: https://www.fotor.com/password-recovery. This way, you can regain access and manage your subscription as needed.
- Charged full annual subscription fee immediately despite promised 1-month free trial.
- Difficulty canceling subscriptions and not receiving refunds even when canceled on the same day.
- Charged after canceling or turning off auto-renew.
- Automatic recurring charges after cancellation with disputes over unauthorized charges.
- Poor customer service and refusal to refund.
- Billing practices described as deceptive, misleading, or scam-like.
- Charged without explicit consent or proper cancellation confirmation.
- Charged for longer subscriptions than intended (e.g., annual instead of monthly).
- AI-generated photos did not meet expectations.
- Complicated or obstructive complaint and cancellation processes.
Be aware that Fotor does not offer refunds for subscription fees once paid, and cancellations only stop future renewals, allowing you to use the service until the end of your current subscription period. You must cancel at least 24 hours before the subscription expires to avoid being charged for the next period. Additionally, if Fotor fails to deduct a payment, they will retry several times and may continue charging during this retry period even if you cancel. There are no early-cancellation fees or lock-in contracts, but you cannot transfer subscriptions between platforms. These terms can make cancellation timing important to avoid unwanted charges or continued billing.
Before cancelling a Fotor subscription, know that you will lose access to Pro or Pro+ features after your current paid subscription period ends, and your account will revert to the free version. You can continue using paid features until the end of your billing cycle even after cancellation. Cancellation stops any future recurring payments, but if payment fails, the system may attempt to charge again before the cancellation takes full effect. To cancel, use your account settings on Fotor if purchased on their website, or manage subscriptions through Google Play or the App Store for mobile purchases. If you encounter issues, contacting Fotor support is recommended.
- Fotor account login details (email address and password)
- Access to your Fotor Account Settings via the Fotor website or app
- Location of your active subscription in Account Settings
- Subscription platform information (Fotor website, Google Play, Apple App Store, or PayPal)
- Billing or payment information (may be required for verification or if handled via a third party, such as transaction number or receipt for support requests)
- Confirmation of cancellation (check for a confirmation email upon completion)
- Request for cancellation must be made in advance before the renewal date (recommended at least 1–7 days early depending on source)
- Details or evidence for support (if needed): subscription account details, payment receipts, and screenshots of cancellation/payment if contacting support
- Contact method for Fotor support if manual assistance is needed (support@fotor.com or in-app help form)
We've actually written a step by step guide on how to get a refund from Fotor. Check it out!
The Easiest Way to Cancel Fotor
If you’re frustrated trying to cancel your subscription, membership, or bill from Fotor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Fotor?
Fotor, Fotor.com, Fotor Subscription, Fotor Pro, Fotor AI, Fotor Credits
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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