PhotoRoom offers a free plan that lets you create product photos with background removal, up to 250 exports without watermark, and basic editing tools. For more features like AI backgrounds, batch editing, and high-res exports, you can subscribe to their Pro plan, which also has a free trial. They also have a Teams plan that lets you collaborate with others and have brand consistency with shared templates and billing. Subscriptions can be managed easily in the app, and payments are accepted by credit card or app store methods, with a refund policy available for up to a week after purchase.
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The cancellation process is straightforward and guided clearly on the website and mobile app, requiring only a few steps to complete via the platform the subscription was originally made on. The user must navigate through the account or subscription settings, which is a common and uncomplicated process for app subscriptions.
Estimated Time
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3 minutes
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minutes to cancel a PhotoRoom subscription.
How to Cancel PhotoRoom: Step by Step
If you purchased through Apple:
- Log in to PhotoRoom on your iPhone or iPad.
- Select the workspace switcher to reveal the Switch team menu.
- Select Manage account > Manage subscription > Cancel subscription.
- Confirm the cancellation if prompted.
If you purchased through Google Play:
- Select the link “Cancel, pause or change a subscription on Google Play”.
- Follow Google's instructions to cancel your subscription.
- Check the subscription status in the Google Play app.
If you purchased through the Web App:
- Log in at app.photoroom.com.
- Select the workspace menu > Your profile > Your billing.
- Find your subscription and select Manage your subscription.
- Select Cancel subscription and confirm the cancellation.
Tips & Tricks for Canceling PhotoRoom
- Cancel early within the trial period to avoid charges and make repeated requests before the deadline.
- Use clear, direct language such as “I want to cancel and request no further charges” to ensure your intent is understood.
- Check where you subscribed (App Store, Google Play, direct website) as cancellation must be done on the original platform to avoid continued billing.
- Escalate by contacting customer support multiple times if initial cancellations don’t stop charges; mention unwanted charges and insist on confirmation of cancellation.
- Document all communications including dates, support replies, and confirmation numbers for proof if disputes arise.
- Time cancellation requests just before next billing cycle to minimize unwanted charges during processing delays.
- Some users report success by canceling subscription via platform settings (Apple or Google) rather than the app itself to enforce stop of auto-renewals.
- If charges continue after cancellation, request refunds firmly citing unrequested charges and subscription cancellation requests.
- Deleting account does not always cancel subscription, so always confirm subscription cancellation separately.
- Remain polite but firm in communications to encourage helpful responses from support staff.
PhotoRoom Customer Service Info
If you need assistance, here's how you can get in touch with PhotoRoom's support team.
Cancel PhotoRoom Script
Script
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Hello PhotoRoom Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been able to fully utilize the features as I originally intended due to unexpected changes in my business priorities.
I would appreciate your assistance with the cancellation process and confirmation of the same at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
PhotoRoom subscriptions must be canceled through the same platform used for subscribing (Apple App Store, Google Play Store, or Web App), as canceling on the wrong platform will not stop billing. Users retain access until the end of any free trial period after cancellation, but Photoroom staff cannot cancel subscriptions on the user's behalf. If you cancel and later resubscribe, pricing may have increased.
To cancel your PhotoRoom subscription, you need to cancel it via the same platform where you subscribed, such as the Apple App Store, Google Play Store, or the PhotoRoom Web App. Since you must log in to your account to manage and cancel subscriptions on the Web App, you will need your password. If you forgot your password, you can reset it here: https://photoroom.com/password-reset. Phone or chat support cancellation without a password is not mentioned, so having your login credentials is necessary to cancel your subscription.
- Unresponsive or non-existent customer service, making it difficult to get help or resolve issues.
- Difficulty or inability to cancel subscriptions through the app or website.
- Repeated or mistaken charges even after users attempt to cancel.
- Degraded app functionality, including poor background removal and inaccurate AI background generation.
- Unauthorized or unclear billing, leading to unexpected charges.
- Website usability issues such as Cloudflare popups interfering with access.
- Frustration over no refunds or remedy for erroneous charges.
- Perception of scam-like billing practices and subscription management.
- App stops working after payment with no support response.
- General dissatisfaction with updates and app performance leading to cancellations.
PhotoRoom allows you to cancel your subscription at any time with at least 24 hours' notice before the next billing cycle, but the cancellation only takes effect at the end of your current subscription period. There are no early-cancellation fees or long-term contracts, but be aware that you won't receive any refunds or prorated credits after canceling. Also, you must cancel through the same platform where you subscribed (App Store, Google Play, or Web) to avoid being billed, and free trials automatically convert to paid annual subscriptions unless canceled within 7 days.
Before cancelling your PhotoRoom subscription, know that you must cancel on the same platform you subscribed from (App Store, Google Play, or Web App) to avoid continuing charges. After cancellation, you lose access to Pro or Teams plan features such as unlimited exports, AI background image generator, batch editing, and all premium templates, reverting to the Free plan limits like 250 exports per month and basic tools. Your subscription remains active until the end of the paid period, and if you cancel a free trial, you keep Pro/Max access until the trial expires. Also, re-subscribing later may cost more if prices have increased.
- Account login information for the platform where you subscribed (PhotoRoom Web App, Apple App Store, or Google Play Store)
- Access to the original subscription platform (cancellation must be done on the same platform you used to subscribe)
- Knowledge of your subscription details (type of subscription, account/workspace used)
- Access to the workspace/profile settings in the app or website
- Ability to verify cancellation by checking your subscription status after canceling
- Optional feedback or reason for cancellation (sometimes requested during the cancellation process)
We've actually written a step by step guide on how to get a refund from PhotoRoom. Check it out!
The Easiest Way to Cancel PhotoRoom
If you’re frustrated trying to cancel your subscription, membership, or bill from PhotoRoom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to PhotoRoom?
PHOTOROOM, Apple PHOTOROOM, GOOGLE * PHOTOROOM, PHOTOROOM.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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