FreeShipping.com is a membership service that helps shoppers save money when shopping online at over 1,000 retailers by giving 10% cash back, rebates on shipping and return shipping fees, and price protection if an item goes on sale within 90 days after purchase. Members might see charges from FreeShipping.com on their credit or debit card statements, which are the monthly fees for their membership. The service also offers some rebates on food delivery charges when ordered through their network. Essentially, it's like having a shopping companion that helps you get discounts and save on shipping costs.
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Cancelling a FreeShipping.com membership is relatively easy because it can be done online through the account by clicking Help, then Cancel Membership, or by calling a customer service number. The process is straightforward and there are clear instructions available on their website, so the difficulty level is low.
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How to Cancel FreeShipping.com: Step by Step
If you purchased through FreeShipping.com:
- Log in to your account on the FreeShipping.com website.
- Click on the "Help" menu.
- Click the "Cancel Membership" link.
- Follow the provided instructions to complete the cancellation process.
- Alternatively, you can request to cancel by:
- Sending an email to their support team.
- Calling their Customer Service Team at 1-800-869-5597.
After cancellation, you will not incur future membership fees, but you can still access your member benefits until the end of the paid term.
Tips & Tricks for Canceling FreeShipping.com
- Sign up via PayPal to make it easier to revoke payment permissions and dispute charges.
- Immediately cancel membership after signing up to avoid recurring charges, but be prepared for confirmation emails that don't guarantee cancellation.
- Revoke automatic payment permission in PayPal settings under Payments > Automatic payments to block further charges.
- Keep evidence of cancellation requests such as emails or screenshots.
- Contact your bank or credit card issuer promptly to dispute unauthorized charges or request a card block if charges continue.
- Do not rely on FreeShipping.com account closure as it may be impossible to fully close the account or remove payment info.
- Be aware of "subscription trap" language used by community users to describe the service; assert your position firmly when disputing charges.
- Consider timing disputes quickly as some users reported difficulty when contesting charges after a long delay.
- Be persistent with emailing or calling customer service to demand cancellation and refunds if applicable.
- Watch for small sign-up fees as bait and ask for rebate or refund immediately.
FreeShipping.com Customer Service Info
If you need assistance, here's how you can get in touch with FreeShipping.com's support team.
Cancel FreeShipping.com Script
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Dear FreeShipping.com Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent changes in my financial situation, I can no longer justify the monthly fee. Please confirm the cancellation of my account at your earliest convenience. Thank you for your assistance!
Best regards,
Frequently Asked Questions
FreeShipping.com membership operates on a recurring subscription basis, with automatic renewal unless cancelled. Members can cancel anytime via their account's 'Help' menu, by email, or by calling customer service, with cancellation taking effect immediately and no future fees charged. Monthly membership cancellations yield a refund of the first monthly bill, with access until the end of the paid term, while annual membership cancellations provide a prorated refund for the remaining period; members retain benefits until the term ends.
To cancel your FreeShipping.com subscription, you generally need to log in to your account using your password to access the cancellation option under the "Help" menu. However, if you cannot access your account or do not remember your password, you can request cancellation by calling their Customer Service at 1-800-869-5597 or by emailing [email protected] If you do need to reset your password, you can do so at this link: https://www.freeshipping.com/sign-in (look for the "Forgot Your Password?" option).
- Monthly fee is too expensive compared to other services like Amazon Prime or free shipping thresholds from retailers.
- Charges are hidden or not clearly disclosed when signing up, leading to surprise fees.
- Unexpected charges with no warning, such as small amounts being charged to cards.
- Users did not knowingly sign up or never confirmed their subscription but were still charged.
- Poor customer service or difficulty in getting refunds after cancellation.
- Perceived scam or deceptive practices with subscription renewals or charges.
- Membership cost is not worth the benefits they receive, especially when compared to other retailers' free shipping offers.
FreeShipping.com allows you to cancel your membership easily by logging into your account and clicking the 'Cancel Membership' link under the Help menu, or by contacting customer service via phone or email. Cancellation is processed immediately, you won't be charged any future fees, and you can still use the service until the end of your paid membership term. There are no contracts, lock-ins, or early cancellation fees to be concerned about, so you can cancel your subscription at any time without penalty.
Before cancelling your FreeShipping.com membership, know that cancellation is effective immediately and no further fees will be charged. However, you will continue to have access to member benefits until the end of the term you have already paid for. Upon cancellation, you lose access to all the member services and benefits provided, and any materials obtained through membership should be destroyed. Refunds for monthly memberships are limited to the first monthly bill, with no prorated refunds thereafter, while annual memberships may be eligible for prorated refunds. Also, be aware that FreeShipping.com membership auto-renews unless cancelled, and failure to update payment info may result in continued charges until cancellation is confirmed. After cancellation, rejoining requires contacting customer support.
- Account email address associated with your FreeShipping.com membership
- First and last name registered on the account
- Password (if logging in online to access cancellation features)
- Mailing address (Address 1, Address 2, City, State/Province/Region, ZIP/Postal Code, Country if outside USA)
- Phone number linked to your account (for identity verification, if calling customer service)
- Reason for cancellation (sometimes requested by support representatives)
- Ability to log in to your account or access to registered email for account verification
- Access to customer service contact (phone: 1-800-869-5597 or email: CustomerService@FreeShipping.com)
We've actually written a step by step guide on how to get a refund from FreeShipping.com. Check it out!
The Easiest Way to Cancel FreeShipping.com
If you’re frustrated trying to cancel your subscription, membership, or bill from FreeShipping.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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