Why Do People Cancel FreeShipping.com?

Monthly fee is too expensive compared to other services like Amazon Prime or free shipping thresholds from retailers.Charges are hidden or not clearly disclosed when signing up, leading to surprise fees.Unexpected charges with no warning, such as small amounts being charged to cards.Users did not knowingly sign up or never confirmed their subscription but were still charged.Poor customer service or difficulty in getting refunds after cancellation.Perceived scam or deceptive practices with subscription renewals or charges.Membership cost is not worth the benefits they receive, especially when compared to other retailers' free shipping offers.

What Information Do I Need to Cancel FreeShipping.com?

Account email address associated with your FreeShipping.com membership First and last name registered on the account Password (if logging in online to access cancellation features) Mailing address (Address 1, Address 2, City, State/Province/Region, ZIP/Postal Code, Country if outside USA) Phone number linked to your account (for identity verification, if calling customer service) Reason for cancellation (sometimes requested by support representatives) Ability to log in to your account or access to registered email for account verification Access to customer service contact (phone: 1-800-869-5597 or email: CustomerService@FreeShipping.com)

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Overview
Difficulty
Savings Calculator
Estimated Time
How to Contact FreeShipping.com
Disclaimer
FreeShipping.com Refund Policy
Pricing Plans
Frequently Asked Questions
Comments

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How to Cancel FreeShipping.com

The Ultimate Step by Step Guide to Cancelling a FreeShipping.com Subscription
or Membership (freeshipping.com )

Published

June 30, 2025

Updated

November 8, 2025

How to Cancel FreeShipping.com on FreeShipping.com

1 - Log in to your account on the FreeShipping.com website.

2 - Click on the "Help" menu.

3 - Click the "Cancel Membership" link.

4 - Follow the provided instructions to complete the cancellation process.

5 - Alternatively, you can request to cancel by:

6 - Sending an email to their support team.

7 - Calling their Customer Service Team at 1-800-869-5597.

Overview

FreeShipping.com is a membership service that helps shoppers save money when shopping online at over 1,000 retailers by giving 10% cash back, rebates on shipping and return shipping fees, and price protection if an item goes on sale within 90 days after purchase. Members might see charges from FreeShipping.com on their credit or debit card statements, which are the monthly fees for their membership. The service also offers some rebates on food delivery charges when ordered through their network. Essentially, it's like having a shopping companion that helps you get discounts and save on shipping costs.

Difficulty

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Easy Medium Very Hard

Cancelling a FreeShipping.com membership is relatively easy because it can be done online through the account by clicking Help, then Cancel Membership, or by calling a customer service number. The process is straightforward and there are clear instructions available on their website, so the difficulty level is low.

Estimated Time

On average, it takes 00 10 minutes to cancel a FreeShipping.com subscription.

How to Contact FreeShipping.com

If you need assistance, here's how you can get in touch with FreeShipping.com's support team.

Phone

(800) 869-5597

CustomerService@FreeShipping.com

Site

https://www.freeshipping.com/contact-us

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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FreeShipping.com Refund Policy

FreeShipping.com membership operates on a recurring subscription basis, with automatic renewal unless cancelled. Members can cancel anytime via their account's 'Help' menu, by email, or by calling customer service, with cancellation taking effect immediately and no future fees charged. Monthly membership cancellations yield a refund of the first monthly bill, with access until the end of the paid term, while annual membership cancellations provide a prorated refund for the remaining period; members retain benefits until the term ends.

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Frequently Asked Questions

FreeShipping.com allows you to cancel your membership easily by logging into your account and clicking the 'Cancel Membership' link under the Help menu, or by contacting customer service via phone or email. Cancellation is processed immediately, you won't be charged any future fees, and you can still use the service until the end of your paid membership term. There are no contracts, lock-ins, or early cancellation fees to be concerned about, so you can cancel your subscription at any time without penalty.

Monthly fee is too expensive compared to other services like Amazon Prime or free shipping thresholds from retailers.
Charges are hidden or not clearly disclosed when signing up, leading to surprise fees.
Unexpected charges with no warning, such as small amounts being charged to cards.
Users did not knowingly sign up or never confirmed their subscription but were still charged.
Poor customer service or difficulty in getting refunds after cancellation.
Perceived scam or deceptive practices with subscription renewals or charges.
Membership cost is not worth the benefits they receive, especially when compared to other retailers' free shipping offers.

Account email address associated with your FreeShipping.com membership
First and last name registered on the account
Password (if logging in online to access cancellation features)
Mailing address (Address 1, Address 2, City, State/Province/Region, ZIP/Postal Code, Country if outside USA)
Phone number linked to your account (for identity verification, if calling customer service)
Reason for cancellation (sometimes requested by support representatives)
Ability to log in to your account or access to registered email for account verification
Access to customer service contact (phone: 1-800-869-5597 or email: CustomerService@FreeShipping.com)

Before cancelling your FreeShipping.com membership, know that cancellation is effective immediately and no further fees will be charged. However, you will continue to have access to member benefits until the end of the term you have already paid for. Upon cancellation, you lose access to all the member services and benefits provided, and any materials obtained through membership should be destroyed. Refunds for monthly memberships are limited to the first monthly bill, with no prorated refunds thereafter, while annual memberships may be eligible for prorated refunds. Also, be aware that FreeShipping.com membership auto-renews unless cancelled, and failure to update payment info may result in continued charges until cancellation is confirmed. After cancellation, rejoining requires contacting customer support.

To cancel your FreeShipping.com subscription, you generally need to log in to your account using your password to access the cancellation option under the "Help" menu. However, if you cannot access your account or do not remember your password, you can request cancellation by calling their Customer Service at 1-800-869-5597 or by emailing [email protected] If you do need to reset your password, you can do so at this link: https://www.freeshipping.com/sign-in (look for the "Forgot Your Password?" option).

We've actually written a step by step guide on how to get a refund from FreeShipping.com. Check it out!

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your FreeShipping.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your FreeShipping.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel FreeShipping.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.