GARP (Global Association of Risk Professionals) offers certification programs primarily for financial risk management, sustainability and climate risk, and risk related to AI. They provide memberships that give access to professional resources, career development, and networking opportunities in the risk management field. Customers might be billed for exam registration fees, which vary depending on the exam type and registration timing, and for membership subscriptions that support ongoing professional growth and events. Payment options often include credit cards, ePay, wire transfer, and ACH, with some fees like processing charges for certain payment types.
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The process to cancel a GARP subscription or membership is relatively straightforward, either by disabling auto-renewal in the user's GARP portal account or by contacting Member Services via email or phone. However, it requires knowing where and how to do this, which may not be immediately obvious without looking it up, so I rated it moderately easy.
Estimated Time
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minutes to cancel a GARP subscription.
How to Cancel GARP: Step by Step
If you purchased through GARP portal:
- Log in to your GARP account at my.garp.org.
- Navigate to the Membership section.
- Look for the option labeled Membership Automatic Renewal and click on it.
- Select the option to disable auto-renewal.
If you purchased through Member Services:
- Visit the GARP contact page at www.garp.org/contact-us.
- Call or email Member Services to request cancellation.
- Provide your account details as requested for verification.
Tips & Tricks for Canceling GARP
- Call persistently and be prepared to spend time on hold; calls often require patience as you may encounter automated messages and long queues.
- Send multiple follow-up emails to memberservices@garp.com if they do not respond initially; persistence can pay off.
- Be polite but firm when requesting cancellation; emphasize that you want to cancel immediately to avoid further charges.
- Ask for confirmation of cancellation explicitly and request a receipt or written proof to avoid future billing issues.
- Timing matters: Initiate cancellation right before the auto-renewal date to minimize additional charges and increase chances of retention offers.
- Escalate if necessary by asking to speak with a supervisor or manager after initial contact if cancellation is resisted.
- Use strong language about not wanting any further charges and being unwilling to continue membership.
- Leverage refund requests immediately on the day of auto-renewal as some users reported success demanding refunds.
- Document everything: Keep records of calls, emails, and any correspondence to support disputes if charges persist.
- Be aware they may offer reduced membership fees to retain you; be prepared to firmly decline to finalize cancellation.
GARP Customer Service Info
If you need assistance, here's how you can get in touch with GARP's support team.
Cancel GARP Script
Script
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Dear GARP Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with GARP. Due to changes in my professional commitments, I am no longer able to fully utilize the resources and benefits that the membership offers.
I appreciate the services provided and the support from your team during my membership. Please let me know if there are any necessary steps to complete this cancellation process.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
GARP membership fees are nonrefundable once paid, and initial fees and annual dues are not reimbursed. Membership automatic renewal is optional and can be disabled anytime through the GARP portal account or by contacting Member Services. Refund requests for event registrations must be made within 48 hours of registration via email to memberservices@garp.com, but there is no refund policy for membership fees themselves.
To cancel your subscription with GARP, you need to submit a refund or cancellation request via email to memberservices@garp.com. There is no indication that you can cancel via phone or chat without logging in or providing a password. If you need to reset your password, you can do so at https://jobs.garp.org/reset-password/ to access your account for managing your subscription. Hence, having access to your password or the ability to reset it is important for cancellation through account management.
- Postponement of exams or services causing inconvenience (e.g., delays due to COVID-19).
- Lack of refunds even in special circumstances, leading to dissatisfaction.
- Non-provision of promised services, creating grounds for disputes or refund requests.
- Auto-renewal without clear consent, causing unexpected charges.
- Membership bans or restrictions shortly after payment, with no appeal process.
- High costs of membership or exam fees relative to perceived value.
- Desire to discontinue membership due to changes in career path or interest.
- Frustration with customer service or difficulty in contacting support for issues or refunds.
- Concerns about membership benefits not meeting expectations.
GARP allows cancellation of membership at any time according to their bylaws, so there are no long-term lock-ins or contracts forcing you to stay. However, be aware that if you join mid-year, you might be required to pay the full or half-year membership fee, and withdrawal must follow their specific Articles of Association process, which could include some administrative steps. There are no explicit early cancellation fees or gimmicks to trap you, but refund policies for events only allow refunds within 48 hours of registration.
Before canceling your GARP subscription, it's important to know that cancellation will result in the loss of access to the exclusive digital content hub provided through GARP's collaboration with Risk.net. This includes over 80 books, a year's worth of articles, and weekly curated news and analysis from Risk.net. Additionally, any add-ons like the GARP-Risk.net access will expire at the end of your membership. Consider renewing your membership if you wish to maintain uninterrupted access to these valuable educational resources and content.
- Full name associated with the account
- Email address used for the GARP membership
- GARP member ID or account number, if available
- Reason for cancellation (optional but may streamline the process)
- Statement requesting cancellation (e.g., formal written/emailed request to Member Services)
- Confirmation of identity (if contacting support, may need to confirm details for security)
- Confirmation or cancellation of auto-renewal (through portal or by request to Member Services)
We've actually written a step by step guide on how to get a refund from GARP. Check it out!
The Easiest Way to Cancel GARP
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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