Gold's Gym offers a variety of memberships that include access to their strength and cardio equipment to help with fitness goals. They provide month-to-month plans with no long-term contracts, as well as paid-in-full and term memberships. Billing is typically set up as recurring charges on a credit card or bank account until the membership is canceled, which can be done easily online with a 30-day notice. Members might see charges from Gold's Gym due to these ongoing subscription payments for their chosen membership plan.
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Cancellation can be done online for certain locations but others require contacting the home gym directly, which adds complexity. There are specific requirements like membership agreement number, potential fees, and adherence to notification periods, making the process moderately difficult.
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minutes to cancel a Gold's Gym subscription.
How to Cancel Gold's Gym: Step by Step
If you purchased through Gold's Gym directly:
- Visit goldsgym.com/cancellation-request.
- Locate the specific cancellation link for your gym provided by your gym owner.
- Fill out the online cancellation form according to your gym's instructions.
- Submit the cancellation request.
- Keep an eye on your email for a confirmation of your cancellation.
If you purchased through MyiClubOnline:
- Go to myiclubonline.com.
- Sign in with your account credentials. If you do not have an account, you will need to register.
- Select the "My Agreement Info" tab.
- Click on "Request Cancel".
- Complete the cancellation form presented.
- Submit your cancellation request.
- Confirm cancellation via email correspondence.
If you need to cancel by phone:
- Call customer service at 1-888-827-9262.
- Provide your name, membership number, and home gym location.
- Follow any instructions provided by the customer service representative.
If you wish to cancel in person:
- Visit your local Gold's Gym location.
- Bring your membership contract and a form of identification.
- Request to cancel your membership with the staff and provide necessary documents.
- Ask for a written confirmation of the cancellation to keep for your records.
If you choose to cancel via mail:
- Write a cancellation letter that includes:
- Your name and contact information
- Your membership agreement number
- The reason for cancellation
- Send the letter to your gym location using certified mail for tracking.
- Ensure you send the letter well in advance to comply with any 30-day notice requirements.
Tips & Tricks for Canceling Gold's Gym
- Send a certified letter with delivery receipt stating your intent to cancel with 30 days notice to ensure proof of cancellation.
- Call the billing department directly to get an incident or cancellation number before sending any cancellation communication.
- Include all your details (name, membership number, incident/cancellation number, and reason for cancelling) in your cancellation letter.
- Use formal, unambiguous language such as "I am cancelling my membership effective immediately" without giving room for ambiguity.
- If possible, cancel online via goldsgymmember.com by entering your barcode and name; no questions asked.
- Escalate by using social media posts or public forums if canceled charges continue after cancellation.
- Dispute unauthorized charges with your credit card company if Gold's Gym continues billing after cancellation.
- Try to negotiate or mention moving to a different gym as a reason for cancellation if faced with resistance.
- Keep a detailed paper trail including phone calls, emails, letters, cancellation receipts, and credit card statements.
- Be aware of cancellation timing, giving at least 30 days’ notice to avoid extra billing.
- If in-person cancellation is required, go during off-peak hours to avoid long wait times and get a receipt upon cancellation.
- In case of continued billing, consider hiring a lawyer or sending a notarized letter demanding cancellation.
Gold's Gym Customer Service Info
If you need assistance, here's how you can get in touch with Gold's Gym's support team.
Cancel Gold's Gym Script
Script
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Dear Gold's Gym Support,
I hope this message finds you well. I am writing to formally request the cancellation of my Gold's Gym membership effective immediately. Due to personal reasons and changes in my fitness routine, I have decided not to continue my membership at this time.
Please confirm the cancellation of my membership and any related billing. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Gold's Gym requires members to submit a termination form to cancel their membership. If canceling a 12-month plan before completing the initial term, a $149 early termination fee applies, and members must pay all past dues and fees. Membership continues for 30 days after cancellation submission, during which members may still use the facilities; dues are drafted bi-weekly, and accounts on freeze must be unfrozen before termination.
To cancel your Gold's Gym subscription, you may not explicitly need your password if you're canceling in person or via mail, but if you want to cancel online, you will need to sign into your account on MyiClubOnline.com, which requires your login credentials including your password. If you don't remember your password, you can reset it at https://members.goldsgym.com/forgotpassword. Cancellation policies vary by location, so check your contract for specific instructions.
- Difficulty canceling memberships due to unresponsive staff and complicated cancellation policies.
- Billing issues with continuous charges even after attempting to cancel.
- Membership lock-ins with contracts that make it hard to get out without penalties.
- Poor gym facilities or services leading to dissatisfaction.
- Medical reasons requiring cancellation of membership, sometimes causing disputes.
- Relocation making it impractical to continue the membership.
- Long processing times for cancellations, resulting in being charged for extra months.
- Forced to pay cancellation fees even when justified reasons for cancellation exist.
Gold's Gym typically requires a 30-day notice to cancel your month-to-month membership, which may include one final billing. If you have an installment plan, you cannot cancel during the initial term unless you move more than 25 miles away from the club or have a permanent disability verified by a physician, and in such cases, an early termination fee of $125 applies. Additionally, freezing your membership incurs a $15 monthly fee and requires advance notice. These terms create lock-ins and fees that may prevent immediate cancellation and should be carefully considered.
Before cancelling your Gold's Gym membership, it's important to know that cancellation usually requires a 30-day notice period. If you have a 12-month contract and cancel early, there's typically an early termination fee (which can be around $149). When you cancel, you will lose access to all gym facilities and services included with your membership, such as access to equipment, classes, and any Kids Club services if applicable. Additionally, billing may continue for a short final period as per the cancellation terms, so be sure to confirm the exact billing cutoff with your specific location.
- Membership agreement or contract
- Membership ID or member number
- Valid photo ID
- Written cancellation request or form (if canceling by mail or in person)
- Contact information (name, phone number, address, email)
- Proof of address (may be required in some cases)
- Reason for cancellation (only needed in some situations, such as medical or relocation exceptions)
- Proof of disability (if canceling due to medical reasons)
- Proof of moving more than 25 miles away (if canceling before contract end)
- Online account access credentials (if canceling online via MyiClubOnline.com)
- Awareness of required notice period (usually at least 30 days prior to desired cancellation date)
- Knowledge of potential termination or final billing fees (e.g., $125 fee or last month’s payment may apply)
We've actually written a step by step guide on how to get a refund from Gold's Gym. Check it out!
The Easiest Way to Cancel Gold's Gym
If you’re frustrated trying to cancel your subscription, membership, or bill from Gold's Gym—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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