GoodLife Fitness offers gym memberships that give you access to fitness classes, personal training, premium gym equipment, and amenities like sauna and squash courts. They have different membership plans including Premium, Ultimate, and Performance, with prices typically billed bi-weekly. Members can also access on-demand workouts and use a smartphone app for digital club entry. Billing is usually done through pre-authorized payments from your bank account, and you can manage your payment information and receipts through their member portal.
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Cancelling a GoodLife Fitness subscription requires giving a 30-day notice, which inherently introduces a delay. The cancellation can be done online or through a phone call, but the need for advanced notice and potential restrictions on certain membership types make the process moderately difficult.
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How to Cancel GoodLife Fitness: Step by Step
If you purchased through GoodLife Fitness website:
- Log into your GoodLife Fitness Member Account using your credentials.
- Navigate to the "Membership" section in your account dashboard.
- Find the option to manage subscription or membership details.
- Look for a cancellation option. If unavailable, you will need to contact customer support directly.
- Contact GoodLife Fitness by calling 1-800-387-2524 to request membership cancellation if the online option is not available.
- Visit a GoodLife Fitness location and speak with an Associate about cancelling your membership.
- Follow any specific instructions they provide to complete the cancellation process.
If you purchased through a third-party billing source:
- Check the billing statement for information on how to manage your subscription.
- Locate customer service contacts for the respective billing source, such as Apple, Google Play, etc.
- Contact the billing source, citing your GoodLife Fitness subscription, and ask for the cancellation procedure.
Tips & Tricks for Canceling GoodLife Fitness
- Give 30 days notice if on biweekly payments, and 60 days notice if on monthly payments to avoid extra charges.
- Be straightforward and firm when you call or visit the gym to cancel; say explicitly, "I'm here to cancel my membership," and do not engage with retention pitches.
- Ignore retention attempts by staff using "member save checklists"; just repeat your intent to cancel without justification or debate.
- Request a cancellation confirmation email immediately after canceling to have proof of termination.
- If obstructed with "freezing" instead of cancellation, insist on full cancellation or escalate by contacting another gym location or the head office.
- Escalate by calling the gym's head office or a different location if encountering resistance or unauthorized charges.
- Timing is important: cancel well before your billing date to avoid an extra payment being withdrawn.
- Consider stopping your payment method as a last resort—some users have canceled credit cards or requested stop payments from banks to prevent further billing after cancellation attempts fail.
- Do not get deterred by staff making cancellation difficult; the post-COVID system has gotten easier, but persistence is key.
GoodLife Fitness Customer Service Info
If you need assistance, here's how you can get in touch with GoodLife Fitness's support team.
Cancel GoodLife Fitness Script
Script
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Dear GoodLife Fitness Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the services provided and have enjoyed being a part of the GoodLife community. Please let me know if there’s any information you need from my end to process this cancellation.
Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
GoodLife Fitness allows members a 10-day window after purchase during which they can cancel and receive a full refund. Members are generally required to provide 30 days' notice for cancellation, and some membership types may not be eligible for cancellation or may incur a cancellation fee. This policy ensures clarity and some flexibility while managing cancellations.
To cancel your GoodLife Fitness membership, you do not necessarily need your password. You can cancel by calling their Member Experience Department at 1-800-387-2524, emailing members@goodlifefitness.com to request cancellation, or visiting your local GoodLife Fitness gym in person. Passwords are primarily used for online account access, but cancellation support is available via phone or email without requiring a password. If you do need to reset your password for any reason, you can do so at this URL: https://www.goodlifefitness.com/forgot-password.html.
- Lack of time
- Lack of motivation
- Lack of results
- Boring classes
- Inconvenient class times
- Cost of membership
- Relocating
- Lack of enjoyment
- Poor or broken equipment
- Poor atmosphere and community
- Intimidation by other members
- Anxiety about using equipment
- Poor customer service
- Poor hygiene of facilities
- Gym overcrowding
- Preference for home workouts
- Inconvenient opening hours
- Difficult access or location
- Significant personal or financial life changes
- Long-term illness or injury
- Failed payments (quiet quitting)
- Rising living costs and price hikes
GoodLife Fitness often requires you to commit to a one-year term if you have a paid-in-full membership, meaning you cannot cancel before this commitment period ends. For bi-weekly or monthly memberships, you can cancel anytime, but you must provide one month's advance notice through their member portal. This advance notice and the potential lock-in period with paid memberships can be seen as landmines to watch out for.
Before cancelling your GoodLife Fitness membership, you should know that you typically need to provide 30 days' notice for cancellation. Depending on your membership type, a cancellation fee might apply. Once cancelled, you lose access to all membership benefits, including access to gym facilities, group fitness classes, towel service, and digital content such as On-Demand Plus workouts. Also, consider that some memberships may not be eligible for cancellation or refunds on prepaid amounts. Planning your cancellation carefully can help avoid unexpected charges and loss of access.
- Full name of the account holder
- GoodLife Fitness membership number
- Contact information (such as email address and phone number)
- Notice of cancellation (at least 30 days in advance)
- Written cancellation request or completed cancellation form
- Signature (when submitting a cancellation form in person or online)
- Payment of any outstanding fees or final instalments
- Employee ID (for corporate memberships, if applicable)
- Information about family members (if cancelling additional linked memberships)
- Reason for cancellation (may be requested on the cancellation form)
- Documentation for exceptions (e.g., a doctor's note for health-related cancellations)
- Awareness of early termination fee if cancelling within a commitment period
- Confirmation in writing from GoodLife or their payment processor once cancellation is accepted
We've actually written a step by step guide on how to get a refund from GoodLife Fitness. Check it out!
The Easiest Way to Cancel GoodLife Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from GoodLife Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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