The Ultimate Step by Step Guide to Cancelling a GoodLife Fitness Subscription or Membership (goodlifefitness.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
GoodLife Fitness offers gym memberships that give you access to fitness classes, personal training, premium gym equipment, and amenities like sauna and squash courts. They have different membership plans including Premium, Ultimate, and Performance, with prices typically billed bi-weekly. Members can also access on-demand workouts and use a smartphone app for digital club entry. Billing is usually done through pre-authorized payments from your bank account, and you can manage your payment information and receipts through their member portal.
Cancelling a GoodLife Fitness subscription requires giving a 30-day notice, which inherently introduces a delay. The cancellation can be done online or through a phone call, but the need for advanced notice and potential restrictions on certain membership types make the process moderately difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a GoodLife Fitness subscription.
How to Cancel GoodLife Fitness: Step by Step
If you purchased through GoodLife Fitness website:
Log into your GoodLife Fitness Member Account using your credentials.
Navigate to the "Membership" section in your account dashboard.
Find the option to manage subscription or membership details.
Look for a cancellation option. If unavailable, you will need to contact customer support directly.
Contact GoodLife Fitness by calling 1-800-387-2524 to request membership cancellation if the online option is not available.
Visit a GoodLife Fitness location and speak with an Associate about cancelling your membership.
Follow any specific instructions they provide to complete the cancellation process.
If you purchased through a third-party billing source:
Check the billing statement for information on how to manage your subscription.
Locate customer service contacts for the respective billing source, such as Apple, Google Play, etc.
Contact the billing source, citing your GoodLife Fitness subscription, and ask for the cancellation procedure.
How to Contact GoodLife Fitness
If you need assistance, here's how you can get in touch with GoodLife Fitness's support team.
Tips and Tricks for Getting a GoodLife Fitness Refund
Give 30 days notice if on biweekly payments, and 60 days notice if on monthly payments to avoid extra charges.
Be straightforward and firm when you call or visit the gym to cancel; say explicitly, "I'm here to cancel my membership," and do not engage with retention pitches.
Ignore retention attempts by staff using "member save checklists"; just repeat your intent to cancel without justification or debate.
Request a cancellation confirmation email immediately after canceling to have proof of termination.
If obstructed with "freezing" instead of cancellation, insist on full cancellation or escalate by contacting another gym location or the head office.
Escalate by calling the gym's head office or a different location if encountering resistance or unauthorized charges.
Timing is important: cancel well before your billing date to avoid an extra payment being withdrawn.
Consider stopping your payment method as a last resort—some users have canceled credit cards or requested stop payments from banks to prevent further billing after cancellation attempts fail.
Do not get deterred by staff making cancellation difficult; the post-COVID system has gotten easier, but persistence is key.
Why Do People Request Refunds from GoodLife Fitness
Lack of time
Lack of motivation
Lack of results
Boring classes
Inconvenient class times
Cost of membership
Relocating
Lack of enjoyment
Poor or broken equipment
Poor atmosphere and community
Intimidation by other members
Anxiety about using equipment
Poor customer service
Poor hygiene of facilities
Gym overcrowding
Preference for home workouts
Inconvenient opening hours
Difficult access or location
Significant personal or financial life changes
Long-term illness or injury
Failed payments (quiet quitting)
Rising living costs and price hikes
GoodLife Fitness Refund Script
Script
Copy
Dear GoodLife Fitness, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
GoodLife Fitness Refund Policy
GoodLife Fitness allows members a 10-day window after purchase during which they can cancel and receive a full refund. Members are generally required to provide 30 days' notice for cancellation, and some membership types may not be eligible for cancellation or may incur a cancellation fee. This policy ensures clarity and some flexibility while managing cancellations.
The Easiest Way to Get a GoodLife Fitness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GoodLife Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
GoodLife Fitness often requires you to commit to a one-year term if you have a paid-in-full membership, meaning you cannot cancel before this commitment period ends. For bi-weekly or monthly memberships, you can cancel anytime, but you must provide one month's advance notice through their member portal. This advance notice and the potential lock-in period with paid memberships can be seen as landmines to watch out for.
Lack of time
Lack of motivation
Lack of results
Boring classes
Inconvenient class times
Cost of membership
Relocating
Lack of enjoyment
Poor or broken equipment
Poor atmosphere and community
Intimidation by other members
Anxiety about using equipment
Poor customer service
Poor hygiene of facilities
Gym overcrowding
Preference for home workouts
Inconvenient opening hours
Difficult access or location
Significant personal or financial life changes
Long-term illness or injury
Failed payments (quiet quitting)
Rising living costs and price hikes
Full name of the account holder
GoodLife Fitness membership number
Contact information (such as email address and phone number)
Notice of cancellation (at least 30 days in advance)
Written cancellation request or completed cancellation form
Signature (when submitting a cancellation form in person or online)
Payment of any outstanding fees or final instalments
Employee ID (for corporate memberships, if applicable)
Information about family members (if cancelling additional linked memberships)
Reason for cancellation (may be requested on the cancellation form)
Documentation for exceptions (e.g., a doctor's note for health-related cancellations)
Awareness of early termination fee if cancelling within a commitment period
Confirmation in writing from GoodLife or their payment processor once cancellation is accepted
Before cancelling your GoodLife Fitness membership, you should know that you typically need to provide 30 days' notice for cancellation. Depending on your membership type, a cancellation fee might apply. Once cancelled, you lose access to all membership benefits, including access to gym facilities, group fitness classes, towel service, and digital content such as On-Demand Plus workouts. Also, consider that some memberships may not be eligible for cancellation or refunds on prepaid amounts. Planning your cancellation carefully can help avoid unexpected charges and loss of access.
GoodLife Fitness allows members a 10-day window after purchase during which they can cancel and receive a full refund. Members are generally required to provide 30 days' notice for cancellation, and some membership types may not be eligible for cancellation or may incur a cancellation fee. This policy ensures clarity and some flexibility while managing cancellations.
To cancel your GoodLife Fitness membership, you do not necessarily need your password. You can cancel by calling their Member Experience Department at 1-800-387-2524, emailing members@goodlifefitness.com to request cancellation, or visiting your local GoodLife Fitness gym in person. Passwords are primarily used for online account access, but cancellation support is available via phone or email without requiring a password. If you do need to reset your password for any reason, you can do so at this URL: https://www.goodlifefitness.com/forgot-password.html.
We've actually written a step by step guide on how to get a refund from GoodLife Fitness. Check it out!
The cancellation process typically takes about 30 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your GoodLife Fitness subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your GoodLife Fitness account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel GoodLife Fitness online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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