Housecall Pro is a service that helps businesses manage their jobs, schedule appointments, and get paid faster. They offer features like automatic invoicing, easy payment processing, and even consumer financing to help customers pay for bigger projects. If you see a charge from them, it's likely for their subscription service that helps businesses run smoothly and get paid quickly. They also offer a free trial and have affordable plans after that with no credit card needed to try it out.
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The cancellation process requires starting a chat with support and then interacting with the billing team via phone to complete cancellation, which adds complexity and delays. Additionally, cancellation cannot be fully processed without speaking to a team member, making it moderately difficult compared to simple self-service cancellation options.
Estimated Time
On average, it takes
3 days
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minutes to cancel a Housecall Pro subscription.
How to Cancel Housecall Pro: Step by Step
If you purchased through Housecall Pro directly:
- Log in to your Housecall Pro account.
- Locate and click the blue chat bubble in the lower right corner to start a chat with customer support.
- Select "Send us a message." from the chat options.
- Inform the representative that you would like to cancel your account.
- Wait for the billing team to reach out to you within 1-3 business days to assist with your cancellation request.
- Be prepared for a follow-up call from a number with the area code 858.
If you purchased through a Customer's Service Plan:
- Log in to your account and go to the customer profile for the service plan you wish to cancel.
- Select the active service plan you want to cancel.
- On the Service Plan details page, click the three vertical dots in the top right corner.
- Click on "Cancel Service Plan."
- In the text box, type CANCEL and then click on CANCEL PLAN.
- A confirmation email regarding the cancellation will be sent to the customer. Future payments for the plan will also be canceled.
If you purchased through email:
- Write an email to cancellations@housecallpro.com.
- Clearly state in the email that you wish to cancel your subscription.
- Wait for a confirmation from the support team guiding you through the cancellation process.
Tips & Tricks for Canceling Housecall Pro
- Be persistent and patient: You cannot cancel online directly; you have to speak to a Housecall Pro representative, so expect multiple calls or emails.
- Call during business hours: Cancellation requires speaking to customer service during their call center hours; plan your timing accordingly.
- Use firm, clear language: State directly you want to "cancel the service" and, if prompted, type or say "CANCEL" to confirm.
- Escalate if needed: If customer service resists, request to speak with a supervisor or escalate the issue.
- Leverage strong reasons: Some users mention that giving definitive reasons like "switching to a competitor," "financial reasons," or even "business closure" can expedite cancellation.
- Check your billing statements closely: Users warn to monitor your credit card to ensure charges stop after cancellation.
- Use the service plan cancellation feature: If you have access, go to the customer's profile and cancel the service plan by typing CANCEL.
- Do not rely on automatic cancellation from subscription pauses or deleting plans: Cancellation has to be confirmed explicitly by customer service.
Housecall Pro Customer Service Info
If you need assistance, here's how you can get in touch with Housecall Pro's support team.
Cancel Housecall Pro Script
Script
Copy
Dear Housecall Pro Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to changes in my business needs, I find that I no longer require the service. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your attention to this matter. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Housecall Pro subscription fees are billed on a recurring basis and automatically renew unless canceled prior to the renewal date. Subscriptions can be canceled by emailing cancellations@housecallpro.com; if canceled within the first 30 days (Money-back guarantee period), a refund of subscription charges is provided except for certain fees like activation or renewals beyond the first subscription. Refunds are not given outside this guarantee unless otherwise specified.
To cancel your Housecall Pro subscription, you need to start a chat with their support team from within your account or email cancellations@housecallpro.com. The billing team will then contact you by phone to confirm the cancellation, and this call must be with the account owner. This implies that you will need access to your account, and therefore your password, to initiate the cancellation process. If you've forgotten your password, you can reset it here: https://housecallpro.com/login (click "Forgot Password" on the login page).
- Difficulty finding cancellation option: No clear cancel option in billing & plan settings, causing frustration.
- Billing continues post-cancellation: Customers report being billed after cancellation was confirmed.
- Dissatisfaction with customer service: Long wait times, poor communication, lack of support resolution.
- Refund delays: Refund processing takes multiple business days, frustrating customers.
- Outgrowing the service: Businesses leaving as their needs exceed what Housecall Pro offers.
- Locked in monthly contracts: Customers feel trapped in contracts with no easy way to exit.
- Spam and unwanted calls: Receiving repeated spam calls even after cancellation and removal requests.
- Pricing transparency concerns: Issues around unexpected fees or unclear billing practices.
- Communication limited to app chat: Some customers cannot access support after account closure.
- Difficulties with billing info input: Causing account freezes and operational disruptions.
Housecall Pro requires you to go through a support chat and a phone conversation with the account owner to cancel your subscription, which can delay immediate cancellation. They offer a 30-day money-back guarantee on the baseline subscription fee if you cancel within this period; however, setup fees and other charges are non-refundable. There are no long-term contracts or early termination fees, but be aware that cancellation isn't instant and involves interaction with customer support.
Before cancelling your Housecall Pro subscription, know that you need to initiate the cancellation by contacting their support team through the chat in your account and then speak with a billing team member over the phone to complete the process. Housecall Pro offers a money-back guarantee for cancellations within the first 30 days, which applies only to the monthly subscription fee and not to additional charges like setup fees or postcards. Once cancelled, you will lose access to all paid features and services tied to your subscription. It's important to contact Housecall Pro via email at cancellations@housecallpro.com if you want to request a refund or finalize cancellation details.
- Account owner's name
- Account email address registered with Housecall Pro
- Business name associated with the account
- Phone number on file for the account
- Request sent from the account owner (as cancellation must be confirmed directly by the account owner over the phone)
- Reason for cancellation (may be requested by support team)
- Proof of administrative access or account verification as needed
- Written request by email (to cancellations@housecallpro.com) or via chat support
- Ability to answer verification questions when reached by the billing team over the phone
- Documentation of your cancellation request (e.g., saving emails, screenshots, and noting times of calls in case of disputes)
We've actually written a step by step guide on how to get a refund from Housecall Pro. Check it out!
The Easiest Way to Cancel Housecall Pro
If you’re frustrated trying to cancel your subscription, membership, or bill from Housecall Pro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Housecall Pro?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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