Instant Checkmate is a background check service that offers subscriptions allowing you to access unlimited person and location reports with details like criminal records, phone numbers, and social media profiles. They have membership plans billed monthly or quarterly, and you can cancel anytime online. They also offer a cheaper phone report subscription and add-ons like downloadable report files and dark web monitoring. So if you see charges from them, it's likely from a recurring membership for these services.
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Instant Checkmate provides three straightforward methods to cancel the subscription: online through account settings, via email with necessary information, or by phone during business hours. Each method is direct, and there are no early termination fees or long processes, making cancellation mostly quick and simple, hence a low difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Instant Checkmate subscription.
How to Cancel Instant Checkmate: Step by Step
If you purchased through Instant Checkmate:
- Cancel Online
- Log in to your Instant Checkmate account.
- Navigate to “Membership Settings” via the “Account” tab on the top right-hand corner of your dashboard screen.
- Click “Cancel Subscription” at the bottom of the active subscription you would like to cancel.
- Input the necessary information to cancel your subscription and then click “Submit”.
- Once you submit a cancellation request, it will be sent to a member of our customer support team. Your account will be canceled immediately.
- Cancel By Email
- Send an email to cancel your account, including your first and last name and the email address used to create your Instant Checkmate account.
- Your cancellation will be completed within 24-48 hours.
- Cancel by Phone
- Contact customer support by calling (800) 222-8985 during regular hours, 7 am - 4 pm PT, Monday – Friday.
If you need assistance, here's how you can get in touch with Instant Checkmate's support team.
Tips and Tricks for Getting a Instant Checkmate Refund
- Call customer service early: Cancel a few days before the trial or billing period ends to avoid missing the deadline.
- Be persistent over the phone: Some users experienced being hung up on or transferred multiple times, so firmly state your intention to cancel.
- Threaten escalation: Mentioning contacting the attorney general or citing legal consequences can prompt supervisors to take your cancellation seriously.
- Request confirmation: Ask for a written or email confirmation of cancellation and follow up if you don't receive it.
- Document calls: Recording or keeping detailed notes of call times and reps spoken to can help in disputes.
- Beware of auto-renew charges: Some users got charged even after cancellation attempts; monitor credit card statements closely.
- If issues persist, block your credit card: Several users successfully stopped charges by cancelling or blocking their card and disputing unauthorized charges.
- Use firm, clear language: State you want to cancel immediately and not be charged further; mention you do not authorize further payments.
- Check the account login post-cancellation: Confirm you can no longer access the account as proof that cancellation was processed.
- Call during business hours: Call between 7am to 4pm Pacific Time Monday-Friday for best chance at reaching live support as indicated by the company.
Why Do People Request Refunds from Instant Checkmate
- Hidden fees and unexpected additional charges
- Difficulty canceling subscriptions promptly after signup
- Deceptive billing practices including automatic charges after free trials
- Poor quality or incomplete information in reports
- Misleading claims of "free" or "trial" periods
- Poor customer service and unhelpful or condescending responses
- Unclear pricing and confusing fee structures
- Unexpected recurring billing after one-time purchases
- Reports lacking expected content like marriage or divorce records
- Difficulty obtaining refunds or partial refunds only
- Disapproval of subscription model after signing up for what seemed like one-time searches
- Accidental signup for premium plans or upgrades without clear consent
Instant Checkmate Refund Script
Script
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Dear Instant Checkmate, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Instant Checkmate Refund Policy
Instant Checkmate allows you to cancel your membership anytime with no early termination fees and no contract lock-in. You will be charged for the full subscription term if it has already started, but you can continue to access your account and reports until the term ends. Cancellation can be done online, by email, or by phone, with immediate or 24-48 hour processing depending on the method.
The Easiest Way to Get a Instant Checkmate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Instant Checkmate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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