LegalShield offers subscription-based legal services for individuals, families, and small businesses. For about $49.95 a month, personal plan members can get unlimited legal advice on everyday matters like family law, real estate, and traffic issues, plus help with document reviews and phone calls on their behalf. Small business plans start around $49 a month and cover business-related legal advice, contracts, and more. Essentially, if you're seeing a LegalShield charge, it's likely for ongoing monthly access to these legal support services to help you handle legal questions or problems without big hourly fees.
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Cancellation requires a written request sent by email or mail, which adds steps and potential delay compared to instant online cancellation. Customer reviews indicate mixed experiences, with some frustration over having to deal with customer support and writing cancellation requests rather than a simple one-click cancellation process.
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How to Cancel LegalShield: Step by Step
If you purchased through LegalShield.com:
- Call LegalShield Customer Support at 1-844-714-8494 (available Monday to Friday, 7 a.m. – 7 p.m. CDT) and request to cancel your membership.
- Send a written cancellation request to LegalShield:
- Address:
- One Pre-Paid Way
- Ada, Oklahoma 74820
- Include your name, membership number, and a clear request to cancel your membership.
If you purchased through a Third-Party (e.g., Google Play, Apple, etc.):
- Open the store's app or website where you made the purchase.
- Navigate to your subscriptions.
- Select LegalShield from the list of subscriptions.
- Follow the prompts to cancel the subscription.
Tips & Tricks for Canceling LegalShield
- Prepare for a lengthy cancellation call: Expect to spend at least 30-40 minutes on hold and on the call, enduring sales pitches and pressure tactics to retain you.
- Call early in the day: Aim to call right when customer service opens to avoid long hold times and potential daily call volume overload.
- Stay firm and consistent: Use clear and direct language stating you want to cancel your membership immediately without accepting any offers to stay.
- Request written confirmation: Ask for an email or letter confirming your cancellation to have proof in case of disputes.
- Use written cancellation as backup: If possible, send a written cancellation notice via certified mail, as some users report mail cancellation is the only guaranteed way.
- Escalate if needed: If frontline representatives refuse to cancel, ask to speak to a supervisor or manager calmly but persistently.
- Avoid giving new payment methods: Be cautious not to provide any updated credit card info that could be used to continue billing.
- Stop payment/chargeback: As a last resort, some users have found stopping payment through their bank or initiating a chargeback effective if LegalShield continues billing after cancellation.
- Be aware of mandatory arbitration clauses: Know that disputes may be limited to arbitration, so document everything.
- Beware of renewal timing: Cancel just before your next billing period to avoid being charged for the next cycle.
- Remain polite but assertive: Firmness combined with politeness helps prevent escalation into hostile exchanges which could delay cancellation.
LegalShield Customer Service Info
If you need assistance, here's how you can get in touch with LegalShield's support team.
Cancel LegalShield Script
Script
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Dear LegalShield Team,
I hope this message finds you well. I am writing to formally request the cancellation of my LegalShield subscription. Due to personal circumstances, I have decided to discontinue my membership effective immediately. Please confirm the cancellation and let me know if there is any further action required on my part.
Thank you for your assistance in this matter.
Best regards.
Frequently Asked Questions
LegalShield is a pre-paid monthly subscription service that allows members to cancel at any time. All cancellation requests must be made in writing, either by emailing support@legalshieldcorp.com with membership details or by calling their Customer Support Team at 1-844-714-8494 during business hours. This ensures that only the member can make changes to their legal plan. Members can also call to discuss options to maintain their membership and benefits before canceling.
To cancel your LegalShield subscription, you need to call their Customer Support Team or submit a written request by mail. This is required to ensure that only you are making changes to your legal plan. Typically, a password is not mentioned as necessary for cancellation via phone or mail. However, if you do need to access your account online or reset your password for any reason, you can do so at this URL: https://login.legalshield.com/forgot-password.
- Unresponsive or unhelpful assigned attorneys
- Service not providing real legal help beyond very basic advice
- Services not matching expectations based on the sales pitch
- Difficulties canceling membership or issues with billing
- Quality of representation concerns: attorneys spending minimal time on cases due to low reimbursement
- Lack of choice in assigned attorney, which may lead to poor fit
- Limited depth of service with inadequate time for complex issues
- Significant limitations and exclusions in LegalShield coverage
- Constant upselling of additional services beyond the basic plan at extra cost
- Limited and conditional court representation
- Monthly fees charged even when separate dedicated attorney is needed for serious legal matters
LegalShield operates on a pre-paid monthly subscription basis, and you can cancel your membership at any time by submitting a written cancellation request, usually via email or phone. However, for annual memberships, you must complete at least 12 months before cancellation is permitted. There's a requirement for written proof to prevent unauthorized changes, but there are no clear early-cancellation fees or lock-in gimmicks mentioned. The key caveat is the annual membership lock-in period, so be aware of that if you opt for an annual plan.
Before cancelling your LegalShield subscription, note that you will lose access to all ongoing membership benefits including unlimited legal advice, contract and document review (up to 15 pages each), letters or calls made on your behalf, and discounted court representation services. Additionally, any accrued or unused service hours (such as Driver’s License Assistance, Property Damage Collection, and Traffic Ticket Assistance) will be lost upon cancellation. Simplified Probate coverage and certain other benefits require active membership to remain valid, so coverage ends once you cancel. It's important to submit your cancellation request in writing to LegalShield and to be aware that once cancelled, you forfeit any accumulated legal service benefits or discounted rates.
- Your full name
- Membership number
- Phone number associated with the account
- A written request clearly stating you want to cancel the membership
- Email address or mailing address (if submitting your request in writing)
- Contact LegalShield Customer Support (phone, email, or mail)
We've actually written a step by step guide on how to get a refund from LegalShield. Check it out!
The Easiest Way to Cancel LegalShield
If you’re frustrated trying to cancel your subscription, membership, or bill from LegalShield—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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