Klarna is a payment service that helps you shop online and pay in a way that suits you best. You can split your purchases into 4 interest-free payments, pay in full later, or spread out payments over time. Klarna also has an app where you can manage your spending, shop with Klarna anywhere, and even earn cashback. Sometimes you might see Klarna billing you if you've chosen one of their flexible payment plans or if you're paying for something with their help at checkout.
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The cancellation process requires users to first settle any outstanding payments and then contact Klarna's Customer Service via chat to close the account or subscription. While the steps are straightforward, needing direct communication with a representative adds slight complexity, making it neither very easy nor very hard.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Klarna subscription.
How to Cancel Klarna: Step by Step
If you purchased through Klarna Wallet:
- Open the Klarna app on your mobile device.
- Tap on the "You" tab at the bottom of the screen.
- Navigate to the "Subscriptions" section.
- Select the subscription you wish to cancel.
- Tap on "Cancel Subscription." Follow any on-screen prompts to confirm the cancellation.
If you purchased through a website:
- Log into your Klarna account on the website.
- Go to the "Account" section.
- Select "Manage Subscriptions."
- Find the subscription you'd like to cancel.
- Click on "Cancel Subscription" and confirm the action.
If you purchased through customer service:
- Prepare to settle any outstanding payments associated with your subscription.
- Contact Klarna Customer Service via chat or phone.
- Request to cancel your subscription directly through the customer service representative.
- Ensure you receive written confirmation of the cancellation.
If you need assistance, here's how you can get in touch with Klarna's support team.
Tips and Tricks for Getting a Klarna Refund
- Contact the retailer directly first as Klarna usually requires order cancellation confirmation from the merchant before stopping payments.
- Act quickly after making a purchase or subscription signup to request cancellation before the first payment is taken.
- Use clear, firm language emphasizing that you do not authorize the charges and want a full cancellation and refund.
- Document every communication with the merchant and Klarna to have a record of requests and responses.
- Escalate to Klarna’s customer service supervisors if frontline reps are unhelpful; mention fraud protection and consumer rights in formal language.
- Leverage timing by cancelling right before billing cycles to avoid extra charges.
- Some users report success by disputing unauthorized charges through their bank or card issuer if Klarna doesn’t cooperate.
- After cancellation, monitor the Klarna app closely for any unexpected charges and challenge them immediately.
- Consider deleting the Klarna app after settling balances to reduce temptation for repeat orders.
- Be polite but persistent across all communication channels including phone, chat, and email.
Why Do People Request Refunds from Klarna
- Undelivered or defective products lead customers to cancel payments or subscriptions.
- Billing errors and disputed charges cause frustration and drive cancellations.
- Cancellations not honored or refunds delayed prompt customers to seek cancellations and refunds.
- Poor customer service communication and difficulty disputing charges discourage continued use.
- Confusion or errors with gift card payments and recipient details cause cancellations.
- Fear of accumulating hidden debt or falling behind on payments motivates cancellations.
- Frustration over refund processing delays, often requiring coordination between Klarna and merchants.
- Concerns about potential credit score impact due to late payments or disputes.
- Cancelled orders or subscriptions not properly reflected in billing statements.
- Manual refund processing delays cause dissatisfaction and cancellations.
Klarna Refund Script
Script
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Dear Klarna, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Klarna Refund Policy
Klarna Plus subscription can be cancelled at any time through the Klarna app. After cancellation, the subscriber can continue to use the benefits until the end of the current billing cycle, and they will not be billed for the next cycle. For example, if cancelled on April 20th with a billing date of May 10th, benefits continue until May 10th and no further charges occur.
The Easiest Way to Get a Klarna Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Klarna—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.