LastPass offers several subscription plans mainly for password management. For individuals, there is a Premium plan for one person and a Families plan for up to 6 people, both billed annually. For businesses, there are Teams, Business, and Business Max plans, billed per user annually, offering different levels of security and management features. There's also a free plan with basic features for single device use. Users might see charges from LastPass if they subscribe to any of these plans, which are billed yearly.
The cancellation process for LastPass is relatively straightforward, as users can cancel their subscription through the My Account section within their LastPass vault with just a few clicks. It requires basic account navigation and confirmation, but the automatic renewal must be canceled at least 30 days before the term ends, which adds a slight complication, thus a low difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a LastPass subscription.
How to Cancel LastPass: Step by Step
If you purchased through LastPass.com:
Log Into Your Vault using your LastPass credentials.
Navigate to Account Settings by clicking on your profile icon.
Find Your Subscription Link under the Account Settings.
Start the Cancellation process by clicking on the cancel option.
Confirm You Want to Cancel when prompted.
If you purchased through the Apple App Store:
Open the Settings App on your iOS device.
Tap Your Apple ID at the top of the screen.
Go to Subscriptions.
Find and Cancel LastPass from the list of subscriptions.
If you purchased through Google Play:
Open the Play Store App.
Access Your Profile by tapping the profile icon.
Go to Payments & Subscriptions.
Select Subscriptions to view your active subscriptions.
Cancel Your LastPass Subscription by selecting it and following the prompts.
If you purchased via Email or Other Support:
Submit a request through the Support Center on the LastPass website.
How to Contact LastPass
If you need assistance, here's how you can get in touch with LastPass's support team.
Do not rely on deleting the LastPass account alone to stop the subscription; deletion does not cancel the subscription and it will auto-renew.
Cancel the subscription manually via account settings before deleting the account to avoid continued charges.
Check for an active autopay or auto-renew setting and disable or cancel it explicitly.
Call the credit card company or bank to block or dispute future LastPass payments if cancellation through LastPass is difficult.
Request a callback from LastPass customer support through their official support channels if immediate cancellation is necessary.
Use firm and clear language when communicating with support, stating you want to cancel and not be billed further.
Escalate to customer support supervisors or managers if frontline support stalls or refuses cancellation.
Time cancellation attempts well — try shortly before the renewal date and check periodically to confirm cancellation has processed.
Keep records of cancellation requests and confirmation emails to provide evidence in case of disputes or further charges.
Export and backup your data (passwords) first as a precaution before cancelling or deleting the account.
If all else fails, dispute charges with your bank as a last resort to stop payments after cancellation attempts fail.
Why Do People Request Refunds from LastPass
Security breach concerns: Users cancel due to past security breaches undermining trust.
Difficulty canceling subscriptions: Customers face complicated processes, including requirements to provide old credit card details and proof of active use.
Unwanted auto-renewals: Subscriptions often auto-renew without users’ explicit consent or despite cancellation attempts.
Account access issues: Inability to log in or recover accounts leads to cancellations.
Poor customer support: Limited support options, lack of live assistance, and long waiting times frustrate customers.
Billing problems: Customers report being charged after cancellation or multiple times without using the service.
Privacy concerns: Requirement to share sensitive personal information with customer support causes discomfort.
Perceived illegality of cancellation practices: Some users believe the hoops to cancel violate consumer protection rules.
Switching to competitors: After breaches or poor experience, users migrate to alternative password managers.
Refund difficulties: Challenges in obtaining refunds for unused subscription periods lead to cancellations.
LastPass Refund Script
Script
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Dear LastPass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
LastPass Refund Policy
LastPass subscriptions are billed in advance, typically yearly, and automatically renew unless canceled at least 30 days before the current term expires. To cancel, users can go to the My Account section within their LastPass vault or contact customer support for Premium and Families accounts. Charges continue until the end of the current subscription term, and all payments are final and non-refundable; accounts will downgrade to free/basic versions or lose access upon subscription expiration or termination.
The Easiest Way to Get a LastPass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LastPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
LastPass subscriptions are billed yearly in advance and auto-renew unless you cancel at least 30 days before the renewal date. While you can cancel your subscription or auto-renewal at any time, charges will continue until the end of the current subscription term as all payments are final and non-refundable. This means you cannot get a refund or terminate charges immediately, and if you don't cancel in time, the subscription renews automatically, which can feel like a lock-in or gimmick to trap you until the term ends.
Security breach concerns: Users cancel due to past security breaches undermining trust.
Difficulty canceling subscriptions: Customers face complicated processes, including requirements to provide old credit card details and proof of active use.
Unwanted auto-renewals: Subscriptions often auto-renew without users’ explicit consent or despite cancellation attempts.
Account access issues: Inability to log in or recover accounts leads to cancellations.
Poor customer support: Limited support options, lack of live assistance, and long waiting times frustrate customers.
Billing problems: Customers report being charged after cancellation or multiple times without using the service.
Privacy concerns: Requirement to share sensitive personal information with customer support causes discomfort.
Perceived illegality of cancellation practices: Some users believe the hoops to cancel violate consumer protection rules.
Switching to competitors: After breaches or poor experience, users migrate to alternative password managers.
Refund difficulties: Challenges in obtaining refunds for unused subscription periods lead to cancellations.
LastPass account email address used for the subscription
Login credentials (username and master password) to access the account portal
Access to the email account associated with the LastPass subscription for verification purposes
Subscription plan details (e.g., Premium, Family, Team, or Business)
Reason for cancellation (occasionally requested when contacting support)
Proof of identification (such as a government-issued ID, if requested by customer support for manual cancellation or verification of ownership)
Signed cancellation form/photo (may be requested by support, especially in special cases such as account recovery issues)
Payment or transaction details (such as recent charges, credit card used, or payment confirmation—sometimes necessary if you cannot access your account and need support intervention)
Confirmation of cancellation request (saving confirmation emails or screenshots for documentation)
Before cancelling your LastPass subscription, know that your account will automatically downgrade to the LastPass Free plan. You will lose access to premium features such as multi-device access—the free plan only allows one device type, while Premium covers unlimited devices. Features like Emergency Access, which lets trusted contacts access your vault temporarily, will no longer be available. Sharing capabilities will be limited from multiple contacts to just one person, and secure file storage will reduce from 1 GB to 50 MB. Additionally, personalized email support will be replaced by self-help community resources. Consider these limitations if you rely on these advanced features before cancelling your subscription.
LastPass subscriptions are billed in advance, typically yearly, and automatically renew unless canceled at least 30 days before the current term expires. To cancel, users can go to the My Account section within their LastPass vault or contact customer support for Premium and Families accounts. Charges continue until the end of the current subscription term, and all payments are final and non-refundable; accounts will downgrade to free/basic versions or lose access upon subscription expiration or termination.
To cancel your LastPass subscription, you generally need to log in, which requires your master password. If you have forgotten your password, you will need to reset it to regain access and proceed with cancellation. You can reset your LastPass master password here: https://lastpass.com/help-recover-master-password. LastPass does not offer phone support or unauthenticated chat support for subscription cancellation, so having access to your password or resetting it is necessary.
We've actually written a step by step guide on how to get a refund from LastPass. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your LastPass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your LastPass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel LastPass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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