LastPass offers several subscription plans mainly for password management. For individuals, there is a Premium plan for one person and a Families plan for up to 6 people, both billed annually. For businesses, there are Teams, Business, and Business Max plans, billed per user annually, offering different levels of security and management features. There's also a free plan with basic features for single device use. Users might see charges from LastPass if they subscribe to any of these plans, which are billed yearly.
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The cancellation process for LastPass is relatively straightforward, as users can cancel their subscription through the My Account section within their LastPass vault with just a few clicks. It requires basic account navigation and confirmation, but the automatic renewal must be canceled at least 30 days before the term ends, which adds a slight complication, thus a low difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a LastPass subscription.
How to Cancel LastPass: Step by Step
If you purchased through LastPass.com:
- Log Into Your Vault using your LastPass credentials.
- Navigate to Account Settings by clicking on your profile icon.
- Find Your Subscription Link under the Account Settings.
- Start the Cancellation process by clicking on the cancel option.
- Confirm You Want to Cancel when prompted.
If you purchased through the Apple App Store:
- Open the Settings App on your iOS device.
- Tap Your Apple ID at the top of the screen.
- Go to Subscriptions.
- Find and Cancel LastPass from the list of subscriptions.
If you purchased through Google Play:
- Open the Play Store App.
- Access Your Profile by tapping the profile icon.
- Go to Payments & Subscriptions.
- Select Subscriptions to view your active subscriptions.
- Cancel Your LastPass Subscription by selecting it and following the prompts.
If you purchased via Email or Other Support:
- Submit a request through the Support Center on the LastPass website.
If you need assistance, here's how you can get in touch with LastPass's support team.
Email
The email is not available.
Tips and Tricks for Getting a LastPass Refund
- Do not rely on deleting the LastPass account alone to stop the subscription; deletion does not cancel the subscription and it will auto-renew.
- Cancel the subscription manually via account settings before deleting the account to avoid continued charges.
- Check for an active autopay or auto-renew setting and disable or cancel it explicitly.
- Call the credit card company or bank to block or dispute future LastPass payments if cancellation through LastPass is difficult.
- Request a callback from LastPass customer support through their official support channels if immediate cancellation is necessary.
- Use firm and clear language when communicating with support, stating you want to cancel and not be billed further.
- Escalate to customer support supervisors or managers if frontline support stalls or refuses cancellation.
- Time cancellation attempts well — try shortly before the renewal date and check periodically to confirm cancellation has processed.
- Keep records of cancellation requests and confirmation emails to provide evidence in case of disputes or further charges.
- Export and backup your data (passwords) first as a precaution before cancelling or deleting the account.
- If all else fails, dispute charges with your bank as a last resort to stop payments after cancellation attempts fail.
Why Do People Request Refunds from LastPass
- Security breach concerns: Users cancel due to past security breaches undermining trust.
- Difficulty canceling subscriptions: Customers face complicated processes, including requirements to provide old credit card details and proof of active use.
- Unwanted auto-renewals: Subscriptions often auto-renew without users’ explicit consent or despite cancellation attempts.
- Account access issues: Inability to log in or recover accounts leads to cancellations.
- Poor customer support: Limited support options, lack of live assistance, and long waiting times frustrate customers.
- Billing problems: Customers report being charged after cancellation or multiple times without using the service.
- Privacy concerns: Requirement to share sensitive personal information with customer support causes discomfort.
- Perceived illegality of cancellation practices: Some users believe the hoops to cancel violate consumer protection rules.
- Switching to competitors: After breaches or poor experience, users migrate to alternative password managers.
- Refund difficulties: Challenges in obtaining refunds for unused subscription periods lead to cancellations.
LastPass Refund Script
Script
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Dear LastPass, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
LastPass Refund Policy
LastPass subscriptions are billed in advance, typically yearly, and automatically renew unless canceled at least 30 days before the current term expires. To cancel, users can go to the My Account section within their LastPass vault or contact customer support for Premium and Families accounts. Charges continue until the end of the current subscription term, and all payments are final and non-refundable; accounts will downgrade to free/basic versions or lose access upon subscription expiration or termination.
The Easiest Way to Get a LastPass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from LastPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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