NordPass is a password manager that helps you securely save and autofill your passwords across multiple devices. For consumers, they offer a Free plan with unlimited password storage and a Premium plan that adds features like password sharing, password health checks, and a data breach scanner. There's also a Family plan that covers up to 6 users with all Premium features included. You might see charges from NordPass if you're on a Premium or Family subscription, which are billed on a subscription basis and come with a 30-day money-back guarantee.
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The cancellation process is straightforward and clearly outlined on the NordPass support page, requiring only a few clicks through the account's billing section. It involves logging into the account, navigating to the subscriptions, and confirming cancellation, making it relatively easy for consumers.
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minutes to cancel a NordPass subscription.
How to Cancel NordPass: Step by Step
If you purchased through NordPass directly:
- Log in to the my.nordaccount.com page with your Nord Account.
- Open the Billing section on the left and select the Subscriptions tab.
- Locate the subscription you want to cancel and select Manage.
- Click on Cancel.
- Confirm by selecting Cancel auto-renewal.
If you purchased through the Google Play Store:
- Open the Google Play Store app on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Select your NordPass subscription.
- Tap on Cancel subscription and follow the on-screen instructions.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and tap on your NordPass subscription.
- Tap on Cancel Subscription and confirm the cancellation.
Tips & Tricks for Canceling NordPass
- Request cancellation via customer support chat or email, use polite but firm language to insist on cancellation.
- Prepare to provide detailed payment information like payment method, date, and amount as NordPass support often asks for this to verify account ownership.
- Be persistent and escalate if initial support responses try to dissuade you or promote their services instead of processing cancellation.
- Ignore or do not confirm follow-up cancellation confirmation emails cautiously, but know this may lead to continued billing so follow-up with support to confirm full cancellation.
- Cancel just before the renewal date to avoid unwanted charges but allow enough time to complete the verification process.
- Turn off auto-renewal immediately after subscribing to simplify cancellation later.
- Use strong language noting consumer rights especially if you are in the European Union or a region with strict consumer protection laws.
- Uninstall the NordPass app only after confirming subscription cancellation as app removal does not automatically cancel subscriptions or accounts.
- Watch out for the multiple confirmation steps and 'dark patterns' like misleading buttons and repeated prompts designed to discourage cancellation on the website.
- Request refunds within the 30-day money-back guarantee period and mention the policy explicitly when communicating with support.
NordPass Customer Service Info
If you need assistance, here's how you can get in touch with NordPass's support team.
Cancel NordPass Script
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Dear NordPass Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have decided to explore alternative password management solutions that better fit my current needs. I appreciate the service provided so far and understand that this request may require some confirmation from my side.
Please let me know if you need any further information to process this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
NordPass allows users to cancel their subscription through their Nord Account on the my.nordaccount.com website to prevent automatic renewal charges. They offer a 30-day money-back guarantee for personal accounts, valid only for the initial purchase, with refunds processed through the original payment method. After the initial period, renewed subscriptions are non-refundable unless otherwise required by law.
To cancel your NordPass subscription, you will need to log in to your Nord Account first, which means you need your password. You can then go to the Billing section, open the Subscriptions tab, and select Manage to cancel your subscription. If you've forgotten your password, you can reset it here: https://my.nordaccount.com/reset-password. There is no indication that phone or chat support allows cancellation without login credentials, so having your password is necessary.
- Charging 14 days in advance for the next year and refusing refunds before the year even started.
- Not allowing use of remaining months after cancellation.
- Misleading auto-renewal policy with money taken 2 weeks early and refusal to refund.
- Auto-renewal without user agreement or notification, violating Terms of Service.
- Poor technical performance including buggy browser extensions and slow app performance.
- Frequent multi-factor authentication requests and sync delays.
- Customer support requiring excessive troubleshooting and refund requests being denied.
- Subscription policies seen as anti-customer friendly with forced renewal lock-in and price increases before auto-renewal.
- Difficulties canceling subscription and reclaiming payments.
- Multiple charges after cancellation and need to block credit cards due to unauthorized charges.
- Overall frustration with billing transparency, refund refusals, technical issues, poor customer support, and complicated cancellation process.
NordPass allows you to cancel your subscription at any time through your account dashboard, with no lock-ins or early cancellation fees. However, if you want a refund, you must cancel within 30 days of the initial purchase; after that, no refunds are typically given even if the subscription renews. Be aware that cancelling stops future billing but does not refund past payments unless within the money-back guarantee window.
Before cancelling your NordPass subscription, it's important to know that you will lose access to several premium features. These include advanced security tools such as Password Health (which detects weak or reused passwords), Data Breach Scanner (which checks if your data has been leaked), and Secure Item Sharing (allowing you to share sensitive info safely with others). Additionally, features like built-in authenticator, multi-factor authentication, biometrics access, autosave and autofill, synchronization across multiple devices, password generator, and password history are only available with the Premium subscription. Once cancelled, your account will revert to the free plan, which does not include these advanced capabilities.
We've actually written a step by step guide on how to get a refund from NordPass. Check it out!
The Easiest Way to Cancel NordPass
If you’re frustrated trying to cancel your subscription, membership, or bill from NordPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to NordPass?
NordPass charges could show up on your statement as: NORDPASS, NORDVPN* NORDPASS, NORDVPN.COM, NORDPASS.COM, NORD PASS, NORD PASS SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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