LegalZoom offers subscription plans for ongoing legal help, like the Business Advantage Pro at $29.99/month and the Legal Advantage Plus at $14.99/month. These plans automatically renew unless you cancel, and you get billed on the same day each period using your credit card. They send a reminder email about a week before billing, but the charges continue unless you cancel. The subscriptions give you access to legal advice and services, but if you need additional services from attorneys, those fees are paid separately to the attorneys themselves.
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LegalZoom subscription cancellation is relatively straightforward as it can be done directly through the user's online account dashboard by following clear steps, or by calling customer service during specific hours. This puts the difficulty on the lower side, although it requires navigating through the account settings which may impose a slight challenge for some users.
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How to Cancel LegalZoom: Step by Step
If you purchased through LegalZoom account:
- Log in to your LegalZoom account.
- Click on your profile at the top-right corner of the page.
- Go to Subscriptions to view all active subscriptions.
- Select the Forms & eSign subscription.
- Click the More (⋯) icon on the right side of the row.
- Click the Cancel subscription option.
- In the confirmation window, click Continue to cancel to finalize the cancellation.
If you purchased through phone:
- Call (800) 773-0888 for one-time orders (like LLC formation) or (888) 310-0151 for subscriptions.
- Provide the representative with your order number, date placed, payment method, account name, contact details, and reason for canceling.
- Request a confirmation email and note the agent’s name or transaction reference.
If you purchased through email:
- Email customercare@legalzoom.com.
- Include your cancellation request, reason, account and contact information, and order details.
- Expect a reply within 1 to 2 business days.
If you purchased through LZ Books:
- Log in to your LZ account.
- Navigate to your subscriptions.
- Select the Cancel subscription option.
Tips & Tricks for Canceling LegalZoom
- Call within the 30-day cancellation window to ensure eligibility for a refund.
- Request confirmation of cancellation and refund explicitly during the call and keep detailed notes of the conversation.
- If charges reappear after cancellation, immediately dispute the charge with your credit card company as a last resort.
- Be persistent and escalate the issue to a supervisor or higher-level customer service representative when initial representatives are unhelpful or refuse cancellation.
- Use clear and firm language stating that you want to cancel subscriptions and do not authorize further charges.
- Follow up persistently if promised refunds are delayed, requesting call reviews or escalation if necessary.
- Check for multiple subscriptions or add-ons and confirm cancellation of each to avoid continued billing.
- Do not rely solely on online cancellation options, as these can be ineffective or non-functional; prefer phone cancellation.
- Cancel before auto-renewal dates to avoid being locked into another billing cycle or contract period.
- If customer service is uncooperative, consider posting on social media or relevant forums, as public visibility can prompt faster resolutions.
LegalZoom Customer Service Info
If you need assistance, here's how you can get in touch with LegalZoom's support team.
Cancel LegalZoom Script
Script
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Dear LegalZoom Customer Care,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with LegalZoom. Due to personal reasons, I am no longer able to continue with this service. Please assist me in processing this cancellation at your earliest convenience. If there are any final details or confirmations needed from my side, please let me know. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
LegalZoom subscriptions are billed monthly or annually and automatically renew based on the chosen term unless canceled. Subscribers can cancel anytime via their account portal or customer care, which stops future billing but allows access to subscription benefits until the end of the current billing period. Cancellation requests should be made within 10 days of Subscription Terms receipt for a full refund; otherwise, no refunds are given post that period. Access to subscription benefits ends after termination or expiration of the term. For specific product subscriptions like Payroll Services, certain conditions apply for cancellation and refunds.
To cancel your LegalZoom subscription, you generally need to log in to your account, which means you will need your password. You can cancel the subscription from your account settings under Subscriptions. If you don't remember your password, you can reset it here: https://www.legalzoom.com/account/password-reset. Alternatively, you can call LegalZoom customer service at (800) 773-0888 for assistance with canceling your subscription without logging in.
- Unauthorized auto-renewal fees for registered agent services without clear cancellation.
- Difficulty cancelling subscriptions properly resulting in continued charges.
- Unresponsive or poor customer service and lack of managerial support during refund requests.
- Overcharging for services that did not work as expected or were not needed.
- Failure to deliver promised services, such as submitting tax extensions, causing additional fines.
- Delays in order processing and loss of digital files requiring extra paid revisions.
- Low quality or unsatisfactory legal advice or service results.
- No longer needing the service or not using it anymore.
- Customers finding better alternatives.
- Refund policies and time limitations (such as 60-day limits) that restrict ability to get refunds.
- Confusion over cancellation policies and requirements to change registered agent with the state.
LegalZoom allows cancellation of subscriptions at any time through the user's online account or by calling customer service. However, be cautious that refunds are only offered within 30 days of subscription purchase and subject to conditions, such as no completed consultations or downloaded forms. There are no apparent lock-ins or early cancellation fees, but once services like consultations or form downloads are completed, refunds are not available, which effectively acts as a limitation to cancellation benefits. Always check specific subscription terms as some services may have unique conditions.
Before cancelling your LegalZoom subscription, membership, or bill, be aware that you will lose access to specific features depending on the plan. For example, if you have a Forms & eSign subscription, cancellation means losing unlimited access to attorney-drafted legal forms, the ability to create and download documents from templates, and your capacity to collect and track eSignatures in real time. While you can still access electronically signed documents in your account after cancellation, you lose the ability to edit or create new documents and track signatures. Important considerations include the fact that once documents are fully signed, no further edits are allowed, and cancellation will end your access to secure cloud storage and document management features tied to the subscription.
- LegalZoom account credentials (username/email and password) for online dashboard access
- Order number relating to the subscription, membership, or bill
- Date the order was placed
- Payment method used (such as last four digits of card, or PayPal info)
- Full account name as registered with LegalZoom
- Contact details (email address and phone number associated with the account)
- Reason for canceling
- Proof of state-filed agent change (only for Registered Agent service cancellations, such as a filed document or screenshot showing the new agent's details)
- Confirmation email address to receive cancellation confirmation
We've actually written a step by step guide on how to get a refund from LegalZoom. Check it out!
The Easiest Way to Cancel LegalZoom
If you’re frustrated trying to cancel your subscription, membership, or bill from LegalZoom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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