Lycamobile offers flexible prepaid and SIM-only mobile plans that let you pay just for the SIM card and the services you use, like data, talk, and text. There are no contracts or commitments, so you can change or cancel your plan anytime, and plans typically last from 12 to 24 months or on a rolling monthly basis. You get affordable options with no need to buy a new phone or worry about long-term commitments, and you pay monthly based on the plan you select. If you see charges from Lycamobile, it's likely for your chosen prepaid plan or SIM-only service that covers your mobile usage.
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Lycamobile provides a relatively simple process to cancel subscriptions either online via the account management portal or by dialing *190# on the phone, but it requires navigation through their site or phone system which might be slightly confusing for some users.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Lycamobile subscription.
How to Cancel Lycamobile: Step by Step
If you purchased through Lycamobile website:
- Log in to your Lycamobile account.
- Go to the "Overview" tab.
- Click on "Bundle Details".
- Select "Cancel Renewal" to terminate the subscription.
If you purchased through telephone auto-recharge:
- Dial *190# from your Lycamobile.
- Follow the instructions provided by the system.
- Press 1 to confirm the cancellation.
If you purchased through customer support:
- Dial 322 from your Lycamobile or 069 1200 7322 from another phone.
- Request cancellation from the customer service representative.
Tips & Tricks for Canceling Lycamobile
- Dial *190# at least 24 hours before the plan expiry date and follow prompts to cancel auto-renewal. This is the most direct and commonly suggested method.
- Use the PAC or STAC codes to cancel service by porting out or terminating. Text PAC to 65075 or STAC to 75075 to get the code for switching providers or cancelling outright.
- Order a SIM from a new network (eg. Lebara) and port your number using PAC code to ensure full cancellation of LycaMobile service.
- Save screenshots or proof of cancellation requests when calling or using the app/website, as auto-renewal cancellations may not always process properly.
- Timing is crucial: attempt cancellation more than 24 hours before expiry to avoid being charged for renewal.
- Escalate to customer service by phone or email if automatic methods fail, persistently ask for confirmation of cancellation.
- Be aware that cancelling auto-renewal does not automatically end service; you must cancel the plan or port out to stop further charges.
- Users report "Unknown Error" messages when dialing *190# which may require multiple attempts or using alternative cancellation methods.
- Removing saved card info to prevent auto payment is often ineffective without cancelling auto-renewal first.
- If running into issues, consider disputing charges through your bank or credit card provider.
Lycamobile Customer Service Info
If you need assistance, here's how you can get in touch with Lycamobile's support team.
Cancel Lycamobile Script
Script
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Dear Lycamobile Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Lycamobile. Unfortunately, due to a recent change in my financial situation, I can no longer afford to maintain my current plan. I kindly ask that you process this cancellation at your earliest convenience and confirm once it has been completed.
Thank you for your assistance.
Frequently Asked Questions
To cancel a Lycamobile plan or subscription, customers can dial *190# and select the cancellation option. It is important to cancel at least 24 hours before the plan or auto-renewal expires to avoid being charged for the next billing cycle. For assistance, contacting Lycamobile customer support is recommended.
To cancel your Lycamobile subscription, you do need to log in to your My Lyca Mobile account, which requires your password. This means having your account password is necessary to manage or cancel your subscription. If you have forgotten your password, you can reset it at this URL: https://www.lycamobile.co.uk/blog/en/user/password/. This will help you regain access and proceed with the cancellation online.
- Difficulties cancelling auto-renewal through messaging or mobile options with error messages.
- Poor customer service, including long wait times and unhelpful, non-responsive support.
- Frustration with cancellation of eSIMs and lack of support during the process.
- Concerns over unauthorized charges and hacking of payment accounts leading to loss of money.
- Lack of clear refund policies or refusal of refunds even when the service did not work as expected.
- Auto-renewal being difficult to opt out of or confusion about contract terms related to auto-renewal.
- Issues with service coverage or plan performance causing dissatisfaction.
- Billing problems and disputes over charges.
If you are on a Lycamobile Pay Monthly SIM contract with a minimum term (usually 12 or 24 months), canceling before the term ends will incur an early termination fee calculated as the remaining monthly charges minus a small discount. You must also give 30 days' notice to cancel after the minimum period. This means you cannot cancel immediately without potential fees or notice periods, and you should beware of the lock-in period and early termination charges detailed in their terms.
Before cancelling your Lycamobile subscription, keep in mind that upon cancellation, you will lose access to all mobile services associated with your account, including calls, texts, and data usage. Your mobile number may also be deactivated, which means you might not be able to retain it if you decide to rejoin later. Additionally, any active plans or bundles will cease to function after the cancellation is processed, and any remaining balance or credits could be forfeited. It's important to check if you need to settle any outstanding bills or contracts before cancelling to avoid penalties or loss of service continuity.
- My Lycamobile account login credentials (username/email and password)
- Registered phone number or SIM card number
- Access to your phone (to dial *190# or receive verification codes)
- Relevant plan or bundle details you wish to cancel
- Full name as registered with Lycamobile (may be required if contacting customer service)
- Billing or payment details (if instructed by support to verify identity)
- Contact with customer support if unable to cancel online or via USSD code
We've actually written a step by step guide on how to get a refund from Lycamobile. Check it out!
The Easiest Way to Cancel Lycamobile
If you’re frustrated trying to cancel your subscription, membership, or bill from Lycamobile—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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