The Ultimate Step by Step Guide to Cancelling a Moerie Subscription or Membership (moerie.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Moerie specializes in natural hair and skin care products, offering a range of items designed to promote healthy hair growth and skin hydration. They provide subscription services, so you can get your favorite products delivered right to your door regularly, which is super convenient. If you see a billing from them, it's likely for one of these subscriptions or for individual products you ordered. It's a great way to keep your beauty routine simple and hassle-free!
Cancelling a subscription with Moerie may require navigating their website or contacting customer support, which can be somewhat challenging. Users might find the process slightly tedious but not overly difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Moerie subscription.
How to Cancel Moerie: Step by Step
If you purchased through the Moerie website:
Visit the Moerie website at moerie.com.
Log into your account by clicking on the "Login" button at the top right corner.
Enter your username and password to access your account.
Navigate to the "Subscriptions" section from your account dashboard.
Locate the subscription you wish to cancel.
Click on the "Cancel Subscription" button next to the desired subscription.
Follow any additional prompts to confirm the cancellation.
You will receive a confirmation email regarding the cancellation of your subscription.
If you purchased through PayPal:
Log into your PayPal account at paypal.com.
Go to the "Settings" gear icon in the top right corner.
Select "Payments" from the menu.
Click on "Manage Automatic Payments".
Find your Moerie subscription in the list of merchants.
Click on the subscription and select "Cancel" to stop future payments.
Confirm the cancellation to complete the process.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select "Subscriptions".
Locate your Moerie subscription in the list.
Tap on the subscription and choose "Cancel Subscription".
Confirm your choice to finalize the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Go to "Subscriptions".
Find and select your Moerie subscription.
Tap "Cancel Subscription".
Follow the prompts to confirm the cancellation.
How to Contact Moerie
If you need assistance, here's how you can get in touch with Moerie's support team.
Document Everything: Keep a record of all communications regarding your subscription cancellation.
Use Live Chat: If available, use live chat for quicker responses and potentially more effective resolutions.
Be Polite but Firm: Approach customer service with respect, but assertively state your cancellation request.
Timing Matters: Try to call or chat during off-peak hours to avoid long waits and find more attentive representatives.
Ask for a Supervisor: If you get resistance, don’t hesitate to request to speak with a manager or supervisor.
Highlight Your Reason: Explain your reason succinctly; sometimes mentioning financial constraints can help expedite the process.
Use Social Media: If you're having trouble, consider reaching out via their social media channels, as public inquiries sometimes get faster responses.
Check for Hidden Fees: Before cancelling, inquire about any potential cancellation fees and clarify the total amount you might owe.
Try Email: Sending an email can provide a written record, which can be useful if disputes arise later.
Watch for Confirmation: Ensure you receive a cancellation confirmation email or message to prevent future billing issues.
Why Do People Request Refunds from Moerie
Cost issues: Monthly expenses are too high.
Product effectiveness: Did not see desired results.
Packaging concerns: Packaging became inconvenient.
Subscription frequency: Too many products being sent too often.
Personal circumstances: Changes in financial situation.
Customer service: Poor experience with support.
Alternate products: Found better alternatives elsewhere.
Time commitment: Lack of time to use products regularly.
Change of priorities: Focused on different health or beauty goals.
Lack of desired options: Limited varieties or new products.
Moerie Refund Script
Script
Copy
Dear Moerie, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Moerie Refund Policy
Moerie allows members to cancel their subscription at any time. To avoid being charged for the next billing cycle, cancellations must be submitted before the renewal date. Members can manage their subscriptions and cancellation preferences directly through their account on the Moerie website.
The Easiest Way to Get a Moerie Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Moerie—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Moerie may employ tactics to make cancellation less straightforward, such as requiring you to navigate through multiple steps in their account settings or placing promotional offers to entice you to stay. Always check for any potential early cancellation fees or obligations in their terms of service, and confirm if there’s a specific notice period required for cancellation, as these can complicate the process.
Cost issues: Monthly expenses are too high.
Product effectiveness: Did not see desired results.
Packaging concerns: Packaging became inconvenient.
Subscription frequency: Too many products being sent too often.
Personal circumstances: Changes in financial situation.
Customer service: Poor experience with support.
Alternate products: Found better alternatives elsewhere.
Time commitment: Lack of time to use products regularly.
Change of priorities: Focused on different health or beauty goals.
Lack of desired options: Limited varieties or new products.
Before cancelling your Moerie subscription, be aware that you will lose access to exclusive products and discounts available only to members. Additionally, you might miss out on beneficial content such as personalized hair care tips and tutorials that can enhance your experience with their products. Check if there are any ongoing promotions or features that you can utilize before making a final decision, as you could save money or extract more value from your current membership.
Moerie allows members to cancel their subscription at any time. To avoid being charged for the next billing cycle, cancellations must be submitted before the renewal date. Members can manage their subscriptions and cancellation preferences directly through their account on the Moerie website.
To cancel your Moerie subscription, you will need to log in to your account, which requires your password. If you don't remember your password, you can easily reset it using this link: [Reset Password](https://moerie.com/reset-password). If you need further assistance, please reach out to their support team.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Moerie subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Moerie account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Moerie online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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