The Ultimate Step by Step Guide to Cancelling a MoonPay Subscription or Membership (moonpay.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
MoonPay is a service that helps you buy, sell, and swap cryptocurrencies easily using payment methods like credit cards, bank transfers, Apple Pay, PayPal, and more. They offer a feature called MoonPay Balance that lets users top up their account in fiat money to speed up transactions and reduce fees. One of their key services for ongoing use is called Recurring Buys, which allows you to set up automatic, scheduled purchases of cryptocurrencies using your MoonPay Balance, so you can build your crypto portfolio over time without needing to do it manually each time. This is why you might see charges from MoonPay if you set up these automatic crypto purchases.
MoonPay allows users to cancel their account subscription or membership themselves easily via the app with a few clicks, without needing to contact support; this implies a low to moderate difficulty but not the easiest due to the account information retention policy and distinction between account deletion and GDPR data erasure requests.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MoonPay subscription.
How to Cancel MoonPay: Step by Step
If you purchased through MoonPay:
Tap the settings icon ⛭.
Tap Recurring transactions.
Select the Recurring buy that you’d like to cancel.
Tap on the menu in the top right corner and cancel.
How to Contact MoonPay
If you need assistance, here's how you can get in touch with MoonPay's support team.
Contact support repeatedly and escalate by submitting multiple tickets to increase attention to your cancellation request.
Use direct phone calls to MoonPay support numbers for more immediate interaction than email or chat.
Document and reference all communications when requesting cancellation to show persistence and follow-up.
Request cancellation before the transaction processes as once it processes, refunds or cancellations become very difficult.
Use firm and clear language indicating you want to cancel and expect confirmation of cancellation and refund if applicable.
Time your cancellation requests early in the billing period or immediately after subscription activation to improve chances of success.
Leverage social pressure by posting issues publicly on forums like Reddit or social media when official channels delay or refuse cancellations.
Check for recurring transactions on your account settings and try cancelling from the web interface if available.
Be patient but persistent since responses can take 3-5 days; regular polite follow-ups help.
Consider disputing charges with your bank or payment provider as a last resort if MoonPay refuses cancellation or refund.
Why Do People Request Refunds from MoonPay
Unauthorized or unrecognized charges on bank accounts or cards linked to MoonPay.
Complaints about illicit scam operations or fraudulent transactions not authorized by the user.
Loss of funds to third-party scams unrelated to MoonPay's actual operations.
Irreversible cryptocurrency transactions that cannot be canceled or refunded once completed.
MoonPay only acts as an intermediary and does not control recipient wallets or hold customer funds.
Inability to retrieve or reverse cryptocurrencies after transaction completion.
Challenges in contacting support effectively, with mostly automated chat and no direct phone support.
Frustration over accusations of sending crypto to scam actors despite no prior crypto involvement.
Account closures by MoonPay for alleged terms of use violations, making access to funds difficult.
MoonPay Refund Script
Script
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Dear MoonPay, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MoonPay Refund Policy
MoonPay allows users to cancel their recurring buys at any time by going to the settings in their account, selecting Recurring transactions, and choosing the recurring buy to cancel. Cancellations must be made at least one day in advance to avoid charges. If a recurring buy payment fails for reasons outside user control, the payment is refunded to the MoonPay balance and the recurring buy is automatically cancelled.
The Easiest Way to Get a MoonPay Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MoonPay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MoonPay does not allow cancellation or refunds once a transaction order has been placed; all orders are final and irreversible due to the nature of cryptocurrency transactions. There are no typical subscription cancel-anytime options, no early-cancellation fees because there is no subscription lock-in; however, users cannot cancel a completed order nor expect refunds, even in cases of fraud or mistakes. This lack of cancellation and refund flexibility is the key landmine to be aware of when using MoonPay.
Unauthorized or unrecognized charges on bank accounts or cards linked to MoonPay.
Complaints about illicit scam operations or fraudulent transactions not authorized by the user.
Loss of funds to third-party scams unrelated to MoonPay's actual operations.
Irreversible cryptocurrency transactions that cannot be canceled or refunded once completed.
MoonPay only acts as an intermediary and does not control recipient wallets or hold customer funds.
Inability to retrieve or reverse cryptocurrencies after transaction completion.
Challenges in contacting support effectively, with mostly automated chat and no direct phone support.
Frustration over accusations of sending crypto to scam actors despite no prior crypto involvement.
Account closures by MoonPay for alleged terms of use violations, making access to funds difficult.
Full name associated with your MoonPay account
Email address used to register your MoonPay account
Written request in English stating your intention to cancel the account, subscription, or recurring billing
Government-issued identification information (if requested to verify your identity)
Redemption of remaining MoonPay Balance (make sure to withdraw any balance before requesting cancellation)
Account details such as account ID or user reference (if provided by MoonPay)
Reason for cancellation (optional, but may expedite the process)
Written notice sent to the official support email: support@moonpay.com
Before cancelling a subscription or recurring purchase on MoonPay, know that you will lose access to automatically scheduled purchases of digital assets for the specific cryptocurrencies you cancel. Canceling recurring buys means no more automated transactions for those assets, although other recurring asset purchases remain active unless separately cancelled. MoonPay requires at least 3 business days' notice to stop payments, and you may need to confirm your cancellation in writing. Even after closing your account, you remain liable for any existing obligations, and any incomplete transactions will be canceled. MoonPay also notifies you of purchases and non-sufficient funds cases before charging.
MoonPay allows users to cancel their recurring buys at any time by going to the settings in their account, selecting Recurring transactions, and choosing the recurring buy to cancel. Cancellations must be made at least one day in advance to avoid charges. If a recurring buy payment fails for reasons outside user control, the payment is refunded to the MoonPay balance and the recurring buy is automatically cancelled.
To cancel your MoonPay subscription or deactivate your account, you need to log in to your MoonPay app first, which means you will need your password. If you have forgotten your password, you can reset it by visiting the MoonPay password reset page here: https://dashboard.moonpay.com/reset. This process requires you to be authenticated, as there is no mention of phone or unauthenticated chat support for cancellation without a password.
We've actually written a step by step guide on how to get a refund from MoonPay. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MoonPay subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MoonPay account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MoonPay online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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