How to Cancel a Motive (formerly known as KeepTruckin) Subscription
The Ultimate Step by Step Guide to Cancelling a Motive (formerly known as KeepTruckin) Subscription or Membership (gomotive.com)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Motive, formerly known as KeepTruckin, provides smart dashcams and fleet management tools to help trucking companies keep their vehicles safe and running smoothly. They offer various subscription plans that include features like GPS tracking, driver safety scores, and 24/7 dashcam video access. If you see a bill from Motive, it likely covers these subscription services that help improve trucking operations and ensure safety on the road.
Many users report a lack of transparency in the cancellation process, leading to confusion. Additionally, navigating customer service for assistance can be time-consuming and frustrating.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Motive (formerly known as KeepTruckin) subscription.
How to Cancel Motive (formerly known as KeepTruckin): Step by Step
Tips and Tricks for Getting a Motive (formerly known as KeepTruckin) Refund
Contact customer support during off-peak hours to avoid long wait times and increased chances of resolution.
Be polite but firm when speaking to customer service representatives; a courteous tone can lead to better outcomes.
Have your account details ready to streamline the cancellation process.
Clearly state your intention to cancel at the beginning of the conversation to set the agenda.
Ask for confirmation of cancellation in writing via email or a confirmation number for your records.
Use social media to voice your concerns if you're having trouble; companies often respond faster to public complaints.
Be prepared to negotiate; the representative might offer discounts or extensions as a retention tactic.
Escalate the issue to a supervisor or manager if the first representative cannot assist you effectively.
Check for hidden fees or requirements that could complicate the cancellation process.
Follow up after a few days if you don’t receive cancellation confirmation to ensure it went through.
Consider using terms like "dissatisfied" or "service not needed" to convey your reasons for cancellation in a straightforward manner.
Research common issues other users faced and prepare responses to potential counterarguments from customer service.
Set reminders to check your bank statements to ensure you aren't charged again after cancellation.
Utilize the live chat feature on their website if available; it may be quicker than calling.
Seek support from Reddit threads or other forums for shared experiences and tactics that worked for others.
Why Do People Request Refunds from Motive (formerly known as KeepTruckin)
High monthly fees that do not fit the budget.
Change in company needs leading to reduced reliance on tracking services.
Poor customer service experiences resulting in frustration.
Technical issues with software or hardware that remain unresolved.
Better pricing or features found with competitors.
Lack of usage of the service, making it an unnecessary expense.
Contract terms that are not flexible enough.
Insufficient features that do not meet the needs of the business.
Billing errors that resulted in incorrect charges.
Company closure or downsizing.
Motive (formerly known as KeepTruckin) Refund Script
Script
Copy
Dear Motive (formerly known as KeepTruckin), Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Motive (formerly known as KeepTruckin) Refund Policy
Motive offers a subscription-based service with flexible membership options that can be cancelled at any time. Users can manage their subscription through their account settings, and any cancellations take effect at the end of the current billing cycle, allowing continued access until then.
The Easiest Way to Get a Motive (formerly known as KeepTruckin) Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Motive (formerly known as KeepTruckin)—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation, as Motive may implement tactics like requiring notice periods or imposing early termination fees based on your subscription agreement. It’s essential to read the fine print regarding contract terms, as you could be locked into a billing cycle, making it more challenging to exit without incurring costs.
High monthly fees that do not fit the budget.
Change in company needs leading to reduced reliance on tracking services.
Poor customer service experiences resulting in frustration.
Technical issues with software or hardware that remain unresolved.
Better pricing or features found with competitors.
Lack of usage of the service, making it an unnecessary expense.
Contract terms that are not flexible enough.
Insufficient features that do not meet the needs of the business.
Billing errors that resulted in incorrect charges.
Company closure or downsizing.
Account Email Address
Account Password
Account Number or ID
Billing Information
Reason for Cancellation
Subscription Plan Details
Login Method (e.g., Google, Apple)
Confirmation of Cancellation Policy
Contact Information (phone number)
Refund Request (if applicable)
Date of Cancellation Request
Before canceling your Motive subscription, be aware that you'll lose access to essential features like real-time GPS tracking, driver safety scores, and compliance management tools. Additionally, any stored data, such as trip histories and vehicle diagnostics, may no longer be retrievable after cancellation. Consider whether you'll still need these services for fleet management and safety, as well as the potential for reactivation fees if you decide to resubscribe later.
Motive offers a subscription-based service with flexible membership options that can be cancelled at any time. Users can manage their subscription through their account settings, and any cancellations take effect at the end of the current billing cycle, allowing continued access until then.
To cancel your Motive (formerly KeepTruckin) subscription, you'll need to log into your account, which requires your password. If you've forgotten your password, you can easily reset it by visiting the following link: [Reset Password](https://gomotive.com/reset-password). Make sure to have your password handy to complete the cancellation process smoothly.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Motive (formerly known as KeepTruckin) subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Motive (formerly known as KeepTruckin) account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Motive (formerly known as KeepTruckin) online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests