4 - Select the option to cancel your subscription.
5 - Follow the prompts to complete the cancellation.
6 - If you encounter issues, contact customer support. You can email help@mymagicpass.com or call (732) 752-9000 extension 1.
My Magic Pass is a service that makes doing laundry easier by letting you see which machines are available before you go to the laundry room. Instead of using quarters or smartcards, you create an account and add funds to it through their app. After each wash and dry, you'll get an email receipt, so you know what you used and paid for. There's no subscription plan—just add money when you need to, and you can even ask for refunds if something goes wrong.
Canceling the My Magic Pass subscription (which is related to Disneyland's Magic Key annual pass) involves either navigating a specific section of the Disneyland Resort website or making a phone call with verification steps. This process requires some effort and time, but is not impossible, placing it toward the higher end of difficulty due to the methodical steps and potential wait time for confirmation.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a My Magic Pass subscription.
How to Contact My Magic Pass
If you need assistance, here's how you can get in touch with My Magic Pass's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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-$0
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Tips and Tricks for Getting a My Magic Pass Refund
Go in person to a ticket booth or park entrance and with the value and access of the pass, mentioning specific issues like overcrowding and unavailable park days.
Speak firmly and honestly, using strong language about how the pass is not worth the cost given limited access and poor experience.
Request to speak to a manager if initial staff cannot help; explain your concerns clearly to management.
Use the provided AP hotline and email to follow up your cancellation request; be brutally honest and persistent in your communication.
Emphasize disappointment and a preference to buy regular tickets instead, making it clear you want to cancel and get a refund.
Be persistent and patient through long call waits or back-and-forth emails; cancellation often requires repeated efforts.
Leverage social proof by noting that many guests and even cast members are unhappy and that management needs direct guest feedback to consider changes.
Timing matters: try to cancel or escalate during or shortly after a period of known pass restrictions, crowding, or poor park experience to strengthen your case.
Stop payments as last resort if monthly billed pass, but be aware this may result in collections and credit impact, according to user warnings.
Escalate firmly but politely—calm persistence and clear dissatisfaction have been what some users found to work.
Why Do People Request Refunds from My Magic Pass
High cost or expense perceived as too expensive for the value provided.
Difficulty in cancellation process or confusion about how to cancel.
Unmet expectations regarding access, benefits, or value.
Technical issues with the pass, such as glitches or problems with mobile orders or reservations.
Contractual obligations making cancellation financially penalizing or difficult due to the 12-month commitment.
Changes in personal circumstances such as health reasons, breakups, or changes in lifestyle.
Revocation or suspension of pass due to policy violations or no-shows.
Lack of usage where customers no longer frequent the park or find the pass unnecessary.
My Magic Pass Refund Script
Script
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Dear My Magic Pass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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My Magic Pass Refund Policy
My Magic Pass membership or subscription cancellations and refunds are not explicitly detailed on their official help page or website. It is recommended to contact their customer support directly for assistance with cancellation or billing inquiries at help@mymagicpass.com or by calling (732) 752-9000 extension 1.
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The Easiest Way to Get a My Magic Pass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from My Magic Pass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
My Magic Pass subscriptions are non-refundable under any circumstances, including illness or accidents, and there are no provisions for early cancellation or refunds. If you lose your physical pass and need a replacement, there is a CHF 40.00 fee, and unauthorized use can lead to pass cancellation and additional charges. Essentially, there are no lock-ins or contracts allowing you to cancel your subscription and get your money back, so be aware that your purchase is essentially final.
High cost or expense perceived as too expensive for the value provided.
Difficulty in cancellation process or confusion about how to cancel.
Unmet expectations regarding access, benefits, or value.
Technical issues with the pass, such as glitches or problems with mobile orders or reservations.
Contractual obligations making cancellation financially penalizing or difficult due to the 12-month commitment.
Changes in personal circumstances such as health reasons, breakups, or changes in lifestyle.
Revocation or suspension of pass due to policy violations or no-shows.
Lack of usage where customers no longer frequent the park or find the pass unnecessary.
Full Name
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Vehicle Make
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Purchase Location (where plan was purchased)
Reason for Cancelling
Additional Comments (optional)
Before cancelling your My Magic Pass subscription, be aware that you will lose all access to any cashless payment features for laundry services that the pass provides. You will no longer be able to use the app for convenient washing and drying without quarters, and you will not receive email receipts for your transactions. Keep in mind that support contact is available for questions, but typically, once cancelled, the membership benefits end immediately. It's important to ensure that you have used any remaining balance or credits before cancelling.
My Magic Pass membership or subscription cancellations and refunds are not explicitly detailed on their official help page or website. It is recommended to contact their customer support directly for assistance with cancellation or billing inquiries at help@mymagicpass.com or by calling (732) 752-9000 extension 1.
To cancel your subscription with My Magic Pass (mymagicpass.com), you do need to log into your account, which requires your password. There does not appear to be phone or unauthenticated chat support for cancellations. If you have forgotten your password, you can reset it at this link: https://www.mymagicpass.com/forgotpassword. Therefore, having access to your password or the ability to reset it is necessary to proceed with cancellation.
We've actually written a step by step guide on how to get a refund from My Magic Pass. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your My Magic Pass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your My Magic Pass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel My Magic Pass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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