Topgolf is a fun place where you can play golf games using their special bays. They offer memberships starting at $5 that let you play games, track your scores, and get special offers. Their Platinum Memberships give you unlimited gameplay during certain hours, plus discounts on food, drinks, and gear, and even let you share a bay with friends. If you see charges from Topgolf, it might be for one of these memberships or perks you signed up for to enjoy more benefits there.
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Users cannot cancel or downgrade their Topgolf membership online and must call a phone number to contact a representative, which adds some friction but is straightforward if done within the correct process. The requirement to call and navigate a phone menu lowers ease compared to online cancellation but the steps and number are clearly provided.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Topgolf subscription.
How to Cancel Topgolf: Step by Step
If you purchased through Topgolf directly:
- Call Topgolf at 866-867-4653.
- Select the menu option for the Topgolf facility closest to you.
- Choose the option for memberships.
- Speak to a representative from the membership team to discuss your cancellation options.
If you purchased through a mobile app:
- Open the Topgolf app on your device.
- Navigate to the "Account" section.
- Select "Membership" or "Subscriptions."
- If available, follow the prompts to cancel your subscription.
- If cancellation is not possible through the app, call Topgolf at 866-867-4653 and follow the same steps as stated above.
If you need assistance, here's how you can get in touch with Topgolf's support team.
Tips and Tricks for Getting a Topgolf Refund
- Cancel at least 24 hours in advance to avoid losing the fee or membership billing as cancellations within 24 hours or close to the billing date tend to be rejected without refund.
- Call the specific Topgolf location directly rather than relying on online cancellation options, as some locations may grant exceptions or refunds despite the official policy.
- Request confirmation of cancellation explicitly and ask them to send it to your email rather than text to avoid unwanted notifications.
- Try rescheduling the reservation first to a later date beyond the 24-hour cutoff, then cancel the rescheduled booking to increase chances of getting a refund or avoiding charges.
- Be persistent and polite when escalating—some users reported success by following up with customer service multiple times or asking to speak with a manager.
- Cancel right after renewal or payment before the billed period starts to limit charges and avoid long-term commitments.
- Use clear and concise language when cancelling; explicitly state you want to cancel the membership or subscription immediately and do not want recurring charges.
- Document all communications including dates, names, and times of calls or emails in case dispute or chargeback is needed.
- Consider timing your cancellation around less busy hours or days when customer service might be more responsive.
- Check if the membership is shared and clarify which member’s share you want to cancel to avoid confusion.
Why Do People Request Refunds from Topgolf
- Billing Issues: Incorrect deductions from accounts, unexpected recurring charges, and complicated refund processes.
- Refund Disputes: Difficulty obtaining refunds due to strict 24-hour cancellation policies and no refunds for late cancellations.
- Poor Customer Service: Disrespectful staff, delayed service, refusal to accept valid identification, and unhelpful management responses.
- Unclear or Unfair Policies: Confusing coupon use policies and terms that customers find unfair or deceptive.
- Membership Terms Misunderstanding: Members feeling misled about lifetime memberships or one-time fees when monthly charges continue.
- Event Cancellation Policies: Topgolf retaining 100% of funds for cancellations made less than 24 hours before event start time, leading to dissatisfaction.
- Difficulty Modifying Reservations: Restrictions on changing or modifying reservations causing frustration and cancellations.
Topgolf Refund Script
Script
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Dear Topgolf, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Topgolf Refund Policy
Topgolf allows the primary member to terminate their subscription membership at any time through the online Subscription Membership Portal. To avoid being charged for the next billing cycle, cancellation must be done at least seven days before the next payment date. Additionally, members are notified by email of any fee changes and must cancel before the effective date to avoid being charged the new fees.
The Easiest Way to Get a Topgolf Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Topgolf—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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