Topgolf is a fun place where you can play golf games using their special bays. They offer memberships starting at $5 that let you play games, track your scores, and get special offers. Their Platinum Memberships give you unlimited gameplay during certain hours, plus discounts on food, drinks, and gear, and even let you share a bay with friends. If you see charges from Topgolf, it might be for one of these memberships or perks you signed up for to enjoy more benefits there.
Users cannot cancel or downgrade their Topgolf membership online and must call a phone number to contact a representative, which adds some friction but is straightforward if done within the correct process. The requirement to call and navigate a phone menu lowers ease compared to online cancellation but the steps and number are clearly provided.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Topgolf subscription.
How to Cancel Topgolf: Step by Step
If you purchased through Topgolf directly:
Call Topgolf at 866-867-4653.
Select the menu option for the Topgolf facility closest to you.
Choose the option for memberships.
Speak to a representative from the membership team to discuss your cancellation options.
If you purchased through a mobile app:
Open the Topgolf app on your device.
Navigate to the "Account" section.
Select "Membership" or "Subscriptions."
If available, follow the prompts to cancel your subscription.
If cancellation is not possible through the app, call Topgolf at 866-867-4653 and follow the same steps as stated above.
How to Contact Topgolf
If you need assistance, here's how you can get in touch with Topgolf's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Topgolf Refund
Cancel at least 24 hours in advance to avoid losing the fee or membership billing as cancellations within 24 hours or close to the billing date tend to be rejected without refund.
Call the specific Topgolf location directly rather than relying on online cancellation options, as some locations may grant exceptions or refunds despite the official policy.
Request confirmation of cancellation explicitly and ask them to send it to your email rather than text to avoid unwanted notifications.
Try rescheduling the reservation first to a later date beyond the 24-hour cutoff, then cancel the rescheduled booking to increase chances of getting a refund or avoiding charges.
Be persistent and polite when escalating—some users reported success by following up with customer service multiple times or asking to speak with a manager.
Cancel right after renewal or payment before the billed period starts to limit charges and avoid long-term commitments.
Use clear and concise language when cancelling; explicitly state you want to cancel the membership or subscription immediately and do not want recurring charges.
Document all communications including dates, names, and times of calls or emails in case dispute or chargeback is needed.
Consider timing your cancellation around less busy hours or days when customer service might be more responsive.
Check if the membership is shared and clarify which member’s share you want to cancel to avoid confusion.
Why Do People Request Refunds from Topgolf
Billing Issues: Incorrect deductions from accounts, unexpected recurring charges, and complicated refund processes.
Refund Disputes: Difficulty obtaining refunds due to strict 24-hour cancellation policies and no refunds for late cancellations.
Poor Customer Service: Disrespectful staff, delayed service, refusal to accept valid identification, and unhelpful management responses.
Unclear or Unfair Policies: Confusing coupon use policies and terms that customers find unfair or deceptive.
Membership Terms Misunderstanding: Members feeling misled about lifetime memberships or one-time fees when monthly charges continue.
Event Cancellation Policies: Topgolf retaining 100% of funds for cancellations made less than 24 hours before event start time, leading to dissatisfaction.
Difficulty Modifying Reservations: Restrictions on changing or modifying reservations causing frustration and cancellations.
Topgolf Refund Script
Script
Copy
Dear Topgolf, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Topgolf Refund Policy
Topgolf allows the primary member to terminate their subscription membership at any time through the online Subscription Membership Portal. To avoid being charged for the next billing cycle, cancellation must be done at least seven days before the next payment date. Additionally, members are notified by email of any fee changes and must cancel before the effective date to avoid being charged the new fees.
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The Easiest Way to Get a Topgolf Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Topgolf—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Topgolf allows you to cancel your subscription membership at any time through their online portal, but you must do so at least 7 days before your next billing date to avoid being charged for the next cycle. Be aware that all prepaid fees are non-refundable, and suspension or termination of membership does not entitle you to any refund of those fees. Additionally, Topgolf can change fees with prior notice and you authorize them to charge the new fees if you don't cancel before the changes take effect.
Billing Issues: Incorrect deductions from accounts, unexpected recurring charges, and complicated refund processes.
Refund Disputes: Difficulty obtaining refunds due to strict 24-hour cancellation policies and no refunds for late cancellations.
Poor Customer Service: Disrespectful staff, delayed service, refusal to accept valid identification, and unhelpful management responses.
Unclear or Unfair Policies: Confusing coupon use policies and terms that customers find unfair or deceptive.
Membership Terms Misunderstanding: Members feeling misled about lifetime memberships or one-time fees when monthly charges continue.
Event Cancellation Policies: Topgolf retaining 100% of funds for cancellations made less than 24 hours before event start time, leading to dissatisfaction.
Difficulty Modifying Reservations: Restrictions on changing or modifying reservations causing frustration and cancellations.
Full name of the account holder
Email address associated with the Topgolf account
Phone number linked to your profile
Site location where the membership was purchased or used
Member number (if available, optional)
Billing/payment information used for the subscription
Details on the specific membership, subscription, or bill you want to cancel
Reason for cancellation (may be prompted for this in forms or by customer service)
Contacting customer support by phone (866-867-4653), email, or the official support/contact form for processing the request
Consent to store your submitted information for support response
Before cancelling a Topgolf subscription, it's important to know that you will lose access to all subscription membership benefits, such as any special member pricing or access exclusive to members. You must immediately surrender your subscription membership card upon cancellation or termination. Additionally, you remain responsible for any unpaid dues even after cancelling. If Topgolf terminates your subscription, you will not receive a refund. Lastly, membership standing affects your eligibility for benefits, so cancelling means you forfeit all member privileges.
Topgolf allows the primary member to terminate their subscription membership at any time through the online Subscription Membership Portal. To avoid being charged for the next billing cycle, cancellation must be done at least seven days before the next payment date. Additionally, members are notified by email of any fee changes and must cancel before the effective date to avoid being charged the new fees.
To cancel your Topgolf subscription, you generally need to contact the Topgolf Associate you have been working with, rather than using an automated online cancellation method. This implies that you likely need your account information, including your password, to verify your identity, though it is not explicitly stated that you must be logged in to a user portal. If you do need to reset your password to access your account, you can do so at this link: https://myaccount.topgolf.com/ (click the "Forgot Password" option). Therefore, having access to your password or being able to reset it is important for subscription management and cancellation through official channels.
We've actually written a step by step guide on how to get a refund from Topgolf. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Topgolf subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Topgolf account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Topgolf online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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