1 - Review your contract for the cancellation terms, paying attention to any specified notice periods and potential fees for early termination.
2 - Prepare a cancellation letter that includes:
Your name and account details
3 - A statement of your intent to cancel
4 - The effective date of cancellation
5 - Send the cancellation letter via certified mail to the Cintas General Manager in your region, ensuring you keep a copy for your records.
6 - Wait for confirmation from Cintas regarding the cancellation of your subscription. If you do not receive confirmation within a reasonable time frame, follow up with their customer service.
myCintas is a service from Cintas that helps businesses manage their rental uniforms, work apparel, and other facility services like mats and cleaning supplies. Customers typically get billed because they subscribe to these services, such as rental uniforms or cleaning products, which are delivered and maintained regularly. With myCintas, users can easily view and pay their bills online, check invoices, and request service changes all from one convenient account. So, if you see a charge from myCintas, it’s likely for ongoing rental or service products for a business or facility.
Cancelling a subscription or contract with Cintas typically requires a formal written notice with a 30-day advance, which adds complexity and time. Additionally, early termination fees and strict contract terms make the process moderately difficult for consumers.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a myCintas subscription.
How to Contact myCintas
If you need assistance, here's how you can get in touch with myCintas's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a myCintas Refund
Send a certified letter to the general manager documenting all complaints and the reasons for cancellation. Keep copies for proof.
Highlight service issues and notify them that under the contract terms they must fix these or you have grounds to exit.
Gradually reduce services to the minimum to lower your invoice baseline, which can reduce early termination fees.
Switch payment methods from credit card to check to delay or control payments during negotiation.
Change locks, alarm codes, and limit access to argue inability of Cintas to perform services if they don't meet conditions.
Be firm but professional in language. Avoid emotional or accusatory tone, focus on facts and contract terms.
Keep detailed records of all communications including calls, letters, and emails.
Escalate if needed by contacting higher level managers or regional general manager with certified letters.
Prepare for negotiation as Cintas may propose price adjustments or alternative terms to retain you.
Consider legal advice if Cintas threatens penalties or lawsuits, especially for long-term contracts.
Be aware contracts may have long terms (like 5 years) and strict cancellation policies requiring advance notice (e.g., 6 months).
Using forums and Reddit, note others sometimes succeed by persisting through escalating complaints and withholding payment after notified issues.
Ask for sample cancellation letters online to ensure your letter covers key points and contract clauses.
Why Do People Request Refunds from myCintas
Misunderstandings or disputes over billing and renewal offers
Being charged double for items initially promised under a "buy one, get one free" offer which was later reversed
Refusal to honor verbal agreements/promotions not included in written contracts
Poor and inconsistent service, including no regular on-site service visits as contracted
Mismatched, mixed, or incorrect rental products not replaced or corrected
Difficulty obtaining invoice credits and inefficient accounting department practices
Contracts signed without proper consent (e.g., by former employee without owner’s consent)
Being charged for services not rendered, such as supplies not delivered
Refusal to allow contract cancellation despite service breaches
Misleading sales assurances that services could be canceled or changed at any time
Difficulty contacting supervisors or getting responses; lack of human support
Issues with termination processes, including failure to pick up uniforms or equipment promptly after contract end
Threats to send accounts to collections despite disputes over contract validity or termination requests
Dissatisfaction with service quality or breaches of contract, often seeking no penalty termination
myCintas Refund Script
Script
Copy
Dear myCintas, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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myCintas Refund Policy
myCintas allows customers to cancel their membership or subscription agreements at any time, but requires a 30-day advance written notification for cancellation. Once an order has been placed, it cannot be canceled or changed because processing begins immediately. For further assistance, customers are advised to contact customer service directly.
Get help with your refund
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The Easiest Way to Get a myCintas Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from myCintas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
With myCintas, you can technically cancel at any time with a 30-day written notice, but beware of significant penalties. If you cancel before your contract term ends (unless Cintas materially breaches the contract), you will owe all remaining monthly charges for the rest of the term. Additionally, Cintas will reclaim their products unless you opt to buy them at a set price upon cancellation, which can be an unexpected cost. So, cancellation often means paying hefty termination fees and surrendering equipment.
Misunderstandings or disputes over billing and renewal offers
Being charged double for items initially promised under a "buy one, get one free" offer which was later reversed
Refusal to honor verbal agreements/promotions not included in written contracts
Poor and inconsistent service, including no regular on-site service visits as contracted
Mismatched, mixed, or incorrect rental products not replaced or corrected
Difficulty obtaining invoice credits and inefficient accounting department practices
Contracts signed without proper consent (e.g., by former employee without owner’s consent)
Being charged for services not rendered, such as supplies not delivered
Refusal to allow contract cancellation despite service breaches
Misleading sales assurances that services could be canceled or changed at any time
Difficulty contacting supervisors or getting responses; lack of human support
Issues with termination processes, including failure to pick up uniforms or equipment promptly after contract end
Threats to send accounts to collections despite disputes over contract validity or termination requests
Dissatisfaction with service quality or breaches of contract, often seeking no penalty termination
Account number associated with your Cintas or myCintas subscription
Business or company name on the account
Primary contact information, including name, phone number, and email address
Reason for cancellation (optional but often requested)
Contract details, such as the start date, expiration date, and renewal terms
Outstanding invoices or balance: confirmation that all invoices are paid up to date
Notification of intent to cancel: a written and dated statement, often required via certified mail, indicating your intent to cancel
Signature of authorized representative (for business accounts)
Mailing address or location number if required for regional service processing
Before cancelling a subscription or membership with myCintas, it's important to know that most contracts have a five-year term with automatic renewal unless you cancel 60 days before the expiration date via certified mail. Canceling early often incurs termination fees, and any outstanding invoices must be paid even if you stop the service. After cancellation, you will lose access to the products and services covered under the agreement, and some contract terms may continue beyond the master agreement. Additionally, cancellation can be challenging due to binding contracts, so it's advisable to consider renegotiating contract terms or reducing the scope of services before deciding to cancel.
myCintas allows customers to cancel their membership or subscription agreements at any time, but requires a 30-day advance written notification for cancellation. Once an order has been placed, it cannot be canceled or changed because processing begins immediately. For further assistance, customers are advised to contact customer service directly.
To cancel your subscription on myCintas, you generally need to log in with your password through their website, as most account management features, including cancellations, require authentication. If you don't remember your password, you can reset it using this link: https://account.cintas.com/online/login/pw/request. While there is phone and email support available, there is no clear indication that they allow cancellation of subscriptions without logging in first. Therefore, having access to your password or resetting it is likely necessary to cancel your subscription.
We've actually written a step by step guide on how to get a refund from myCintas. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your myCintas subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your myCintas account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel myCintas online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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