MyLab & Mastering by Pearson offers subscription services mainly for eTextbooks and study prep materials. You can pay either upfront or monthly for access, and your subscription usually auto-renews each term using your saved payment method like credit card, PayPal, or Apple Pay. If a payment fails, they'll pause your subscription and notify you by email. You can manage your subscription, update payment info, or cancel anytime, with a full refund available if you cancel in the first 14 days.
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The cancellation process for MyLab & Mastering subscription requires logging into the user's account, navigating to the subscription management page, and selecting cancelation options, which is straightforward and clearly stated on Pearson's subscription support page. Users must act before the renewal date and refunds are only available within the first 14 days, making the process relatively easy but with some attention to timing limitations.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a MyLab & Mastering subscription.
How to Cancel MyLab & Mastering: Step by Step
If you purchased through Pearson website:
- Go to My account.
- Select Manage.
- In the Billing section on the Subscription details page, select Update payment info if you want to change your payment method.
- To cancel the subscription, select Cancel subscription on the Manage subscription page.
- Make sure to cancel at least 1 day before the renewal date to avoid the next payment charge.
- Be aware that upon cancellation, access will expire at the end of the current term and there will be no refund.
If you purchased through Customer Support:
- Visit the Pearson website to find the appropriate customer support number for your region.
- Prepare necessary information such as your account details, order number, and reason for cancellation.
- Call the support number and follow the prompts to speak with a representative.
- Clearly state your intention to cancel the subscription and request confirmation of the cancellation.
If you are an Instructor using MyLab:
- Go to the course information section.
- Select Delete MyLab & Mastering course and association with course.
- Type DELETE in the box and confirm by selecting Yes, delete course association.
If applicable for refund:
- Request a refund for any unused access codes.
- Confirm that your access to the MyLab content will be removed at the end of the current billing cycle.
- Ensure you receive a confirmation email or reference number for future reference.
If you need assistance, here's how you can get in touch with MyLab & Mastering's support team.
Tips and Tricks for Getting a MyLab & Mastering Refund
- Cancel within the first 14 days to insure refund eligibility; after 14 days, refunds and cancellations are generally refused.
- Cancel subscription yourself online: Go to your Pearson+ account, click your initials, go to "My Account," scroll to "Subscriptions," click "Manage" next to the subscription, then click "Cancel Subscription." Support will not cancel for you.
- Use timing strategically: Cancel as soon as you no longer need the service, especially before the 14-day window closes.
- Consider payment block tactics: Some users have success by setting their payment method to one with insufficient funds, causing payment to be declined and subscription to eventually cancel (mostly reported on iPhone/iPad with Apple Cash).
- Be aware of recurring charges: Monthly plans can sometimes be canceled without paying for the remaining months if done before the next billing cycle starts.
- Persistence with customer support: While support may not cancel for you, persistently requesting help and explaining your situation can sometimes lead to exceptions.
- Document your cancellation attempts: Keep records of your cancellation steps and correspondence for potential disputes or chargebacks.
- Watch for deceptive UI: Some users report seeing "Extend Subscription" buttons without cancel options; refreshing the page or trying different browsers/devices can help reveal the cancel option.
- Be cautious with automatic renewals: Turn off auto-renew early to avoid unwanted charges.
Why Do People Request Refunds from MyLab & Mastering
- Strict cancellation window: Subscriptions often have a 14-day cancellation window; missing this period results in no refund.
- Pre-purchasing before course start: Buying the subscription too early leads to frustration if the course schedules change or are dropped.
- Course drop timing: Dropping a course after the cancellation window but early enough in the semester leads to users being charged for unused time.
- Lack of refund flexibility: Pearson's policy limits refunds strictly, causing dissatisfaction when users want cancellations for legitimate schedule or financial reasons.
- Technical or access problems: Issues with accessing course materials through MyLab & Mastering can prompt cancellations.
- Confusion about subscription terms: Difficulty understanding the length of access or charges, especially with non-traditional semester schedules, causes cancellations.
- Automatic renewals and payment issues: Users may want to cancel due to unexpected or recurring charges.
- Customer service dissatisfaction: Challenges in resolving cancellation or refund issues with support lead to cancellation attempts.
MyLab & Mastering Refund Script
Script
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Dear MyLab & Mastering, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
MyLab & Mastering Refund Policy
MyLab & Mastering subscriptions can be canceled for a full refund within the first 14 days of the subscription term by canceling via the "My account" section, with refunds processed back to the original payment method typically within 10 days. After 14 days, cancellations will not receive a refund, but access remains until the end of the current term. For bookstore purchases, the access code must be returned to the bookstore for a refund. Additionally, subscriptions auto-renew and must be canceled before the renewal date to avoid extra charges.
The Easiest Way to Get a MyLab & Mastering Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MyLab & Mastering—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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MyLab & Mastering Pearson Education Pearson Digital Learning Pearson Courseware Pearson Ed Pearson Online Pearson MyLab Access Pearson Mastering Access Pearson Digital Services
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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