NewsMax is a news and media company that offers breaking stories and top news mainly about American politics through its website and NewsMax TV. They provide various subscription options such as Newsmax Plus, Magazines, Newsletters, and Platinum services that users can subscribe to for extra content and updates. Customers might see charges from NewsMax if they subscribe to any of these services or receive special newsletters. They also offer free email news alerts and optional text message updates, but some services may have associated fees, and billing support is available via their customer service.
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The cancellation process is straightforward, requiring just a few steps on the website after signing in, with clear navigation to 'My Account' and 'Unsubscribe.' There is no mention of needing to call customer service or send emails, making it relatively easy but not trivial as it requires an account login and navigation.
Estimated Time
On average, it takes
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minutes to cancel a NewsMax subscription.
How to Cancel NewsMax: Step by Step
If you purchased through NewsMax directly:
- Go to the NewsMax Customer Service page at newsmax.com/contact/customerservicecontact.
- Locate the contact method that you prefer:
- **Phone:** Call customer service at 1-800-485-4350. Their hours are Monday to Friday from 8:30 AM to 8:30 PM ET and Saturday from 9:00 AM to 5:00 PM ET.
- **Email:** Click on the email option to send a cancellation request. Note that email response times may be delayed.
- When contacted, select **"Please cancel subscription"** under the reason section.
- Follow any additional instructions provided by customer service to complete the cancellation process.
If you purchased through an Apple device:
- Open the **Settings** app on your device.
- Tap on your **Apple ID** at the top of the screen.
- Select **Subscriptions**.
- Find and tap on the NewsMax subscription you wish to cancel.
- Tap on **Cancel Subscription** and confirm your cancellation.
If you purchased through Google Play:
- Open the **Google Play Store** app.
- Tap on the **menu** icon and select **Subscriptions**.
- Find the NewsMax subscription in the list and tap on it.
- Tap on **Cancel Subscription** and follow the prompts to confirm the cancellation.
Tips & Tricks for Canceling NewsMax
- Call directly instead of trying to cancel online, as NewsMax often requires phone cancellations and ignores online requests.
- Use firm and clear language stating you want to cancel immediately and instruct them to stop all charges.
- Have your account details ready to expedite the process and avoid back-and-forth.
- Escalate politely to a supervisor if the frontline representative is unhelpful or refuses to cancel.
- Document all interactions (dates, times, names) to support disputes if charges continue.
- Do not rely on email cancellations alone, as they may be ignored or delayed.
- Consider timing your call during early hours or midweek to avoid high call volumes and get faster attention.
- If cancellation is unsuccessful, you might choose to stop payment as a last resort but be aware of potential credit implications.
- Stay calm but persistent and do not accept vague promises of cancellation—it should be immediate.
NewsMax Customer Service Info
If you need assistance, here's how you can get in touch with NewsMax's support team.
Cancel NewsMax Script
Script
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Dear NewsMax Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to personal circumstances, I am unable to continue my membership at this time. I have appreciated the content provided, but I believe this is the best course of action for me now.
Please confirm the cancellation and ensure that no further charges are applied to my account. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
NewsMax's subscription cancellation policy requires customers to cancel by using the contact form on the Newsmax.com Contact page, selecting "Product Order" under "Publication" and "Please cancel subscription" as the reason, and providing personal details. Alternatively, customers can call their Customer Service Call Center at 1.800.485.4350 during specified hours. Email inquiries are accepted but may experience delays due to high volume.
To cancel your NewsMax subscription, you need to sign into your account on NewsmaxPlus.com, which requires your password. Once logged in, you can manage and unsubscribe from your subscription in the account settings. If you don't remember your password, you can reset it by going to the login page on newsmaxplus.com and clicking the "forgot password" link. This will guide you to reset your password via your email.
- High subscription fees: NewsMax demanding significant fees causing service providers to drop the channel and leading customers to cancel.
- Availability of free content: NewsMax offers free live content via their own app, making paid subscriptions seem unnecessary.
- Customer dissatisfaction with service removal: Customers cancel subscriptions due to NewsMax being removed from providers like DIRECTV.
- Accusations of bias or censorship: Customers feel conservative news outlets are silenced, leading to cancellations as a form of protest.
- Broad dissatisfaction with channel packaging: Customers unhappy paying for channels they don't watch while losing NewsMax.
- Ineffective or unwanted marketing communication: Receiving unwanted emails or texts despite unsubscribing efforts causes frustration, possibly driving cancellations.
- Poor customer service experience: Complaints about handling unsubscribe requests and customer support issues.
NewsMax allows you to cancel your subscription at any time by managing your account online, but you must cancel before the next payment installment is due to avoid being charged for the following period. There are no explicit contracts, lock-ins, or early cancellation fees, but if you miss the cancellation window, you will be billed for the next subscription period. The key pain point is that the subscription auto-renews and you must actively unsubscribe in time to prevent further charges.
Before cancelling your Newsmax subscription, keep in mind that you will continue to have access to content through the end of your purchased subscription period after cancellation. It's important to keep your cancellation receipt for your records. If you miss cancelling before the next billing cycle, you will be charged for the upcoming period. Upon cancellation, you will lose access to all subscription content and features offered by Newsmax+.
- Account login credentials (email and password) to access your profile on NewsmaxPlus.com
- Access to the "My Account" section after signing in
- First and last name (if canceling via customer service form)
- Email address associated with your subscription or account
- Phone number (for further verification or contact)
- Street address, city, state, and postal code (if canceling via the customer service online form)
- Reason for cancellation (selected from a drop-down or entered in a form)
- Comments or additional information (may be required in a short field on the request form)
- Account details for identity verification when contacting customer service by phone or online chat
- Ability to reply "STOP" to 39747 if canceling SMS text message updates
We've actually written a step by step guide on how to get a refund from NewsMax. Check it out!
The Easiest Way to Cancel NewsMax
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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