The Epoch Times offers both print and digital subscription services where customers get news delivered to their home or their inbox regularly. They bill customers automatically at the start of each subscription period, which can be monthly, quarterly, or yearly, using the payment method provided at sign-up. Payments for print subscriptions can be made by major credit cards, PayPal, checks, and money orders, while digital subscriptions accept major cards and PayPal. Subscribers can manage their payment info and see upcoming charges by logging into their account on TheEpochTimes.com, and unpaid accounts are canceled after 30 days.
The Epoch Times provides multiple straightforward methods to cancel a subscription: online via account portal, a direct cancel link, or phone call, all at no charge and confirmed by email. The process is user-friendly and mostly automated except for phone call availability limited to business hours.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a The Epoch Times subscription.
How to Cancel The Epoch Times: Step by Step
If you purchased through The Epoch Times:
Cancel Using the Link: Click the button to access your account and cancel your subscription. Cancel Now
Free Cancellation Through the Account Portal:
Visit theepochtimes.com/profile.
Log in to your account.
Hover over your profile badge.
Click the person icon.
Locate the “Subscription” option.
Click "Manage".
Select “Cancel Subscription”.
Follow the instructions to complete the cancellation.
Cancel Over the Phone:
Call Customer Service at 1-833-699-1888.
Business Hours: Monday-Friday 8 a.m. - 8 p.m. ET, Saturday-Sunday 10 a.m. - 6 p.m. ET.
After canceling through any of these methods, a confirmation email will be sent, and access will continue for the remaining subscription period.
How to Contact The Epoch Times
If you need assistance, here's how you can get in touch with The Epoch Times's support team.
Content dissatisfaction such as bias, mirroring mainstream media, or negative online interaction environment.
Refund request due to non-use or inability to access paid content properly.
Complaints about no refunds policy despite some partial refunds granted.
The Epoch Times Refund Script
Script
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Dear The Epoch Times, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
The Epoch Times Refund Policy
The Epoch Times allows subscribers to cancel their subscriptions at any time, but cancellation requests must be received before the next billing cycle to avoid being charged for the subsequent term. Cancellations can be done online through the account portal or by calling their customer service hotline. After cancellation, subscribers will receive a confirmation email and retain access through the end of the current billing period; however, all payments are non-refundable.
The Easiest Way to Get a The Epoch Times Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Epoch Times—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
The Epoch Times allows you to cancel your subscription at any time for free via your account portal or by calling their customer service. However, subscriptions renew automatically, and you must cancel before the next billing date to avoid further charges. There are no early cancellation fees or lock-in contracts, but payments are final and non-refundable, so you should be aware that you will not receive refunds for unused days after cancellation—the service continues until the end of your current billing period unless you request immediate termination.
Unauthorized or unnoticed subscription sign-ups resulting in unexpected charges.
Difficulty unsubscribing or persistent unwanted emails/newsletters despite multiple unsubscribe attempts.
Receiving unsolicited newspapers or free samples without request, with frustration over removal from mailing lists.
Deceptive or unclear billing practices and hidden subscription renewals.
Poor or unreliable delivery service including late or missed newspaper deliveries.
Customer service challenges, including denial of account knowledge or refusal to grant full refunds.
Automatic withdrawals from bank accounts without clear customer authorization.
Unwanted public opinion poll or survey emails leading to charges or spam.
Perceived harassment from persistent emails despite unsubscribe requests.
Subscription costs perceived as too high or not justified by the content/readership time.
Content dissatisfaction such as bias, mirroring mainstream media, or negative online interaction environment.
Refund request due to non-use or inability to access paid content properly.
Complaints about no refunds policy despite some partial refunds granted.
Account login details (email and password for The Epoch Times website)
Access to your customer portal on theepochtimes.com
Name and email address used for the subscription (especially if contacting customer service by phone)
Subscription plan information (which plan you want to cancel)
Phone number (used on your account, if contacting by phone)
Before canceling your subscription to The Epoch Times, it is important to know that you can cancel your digital subscription anytime for free either through your account online or by calling customer service. After cancellation, you will still have access to your subscription content until the end of the current billing period. Once the subscription period ends, you will lose access to all subscriber-exclusive content and any digital features tied to the subscription. You will receive a confirmation email upon successful cancellation.
The Epoch Times allows subscribers to cancel their subscriptions at any time, but cancellation requests must be received before the next billing cycle to avoid being charged for the subsequent term. Cancellations can be done online through the account portal or by calling their customer service hotline. After cancellation, subscribers will receive a confirmation email and retain access through the end of the current billing period; however, all payments are non-refundable.
To cancel your subscription to The Epoch Times, you need to log in to your account on theepochtimes.com and then navigate to the subscription management section to cancel. This means you will need your password to access your account. If you have forgotten your password, you can reset it by going to the Epoch Times login page and selecting "Forgot your password?". The password reset process will send a reset link to your registered email. For more details on resetting your password, you can visit their support page here: https://help.theepochtimes.com/hc/en-us/articles/6901242171419-Account-Management-Update-Email-Change-Password-and-More
We've actually written a step by step guide on how to get a refund from The Epoch Times. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your The Epoch Times subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your The Epoch Times account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel The Epoch Times online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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