5 - Click on Cancel Subscription next to the relevant service.
6 - Follow the prompts to confirm your cancellation. Note that your subscription will remain active until the end of the current billing cycle.
How to Cancel Pearson on your Campus Bookstore
1 - Locate your access code receipt from the bookstore.
2 - Return the access code to the bookstore within the first 14 days of your subscription.
3 - Ensure to request a full refund at the time of return.
How to Cancel Pearson on a third-party service (Apple, Google Play)
1 - Open the relevant app store (App Store or Google Play Store) on your device.
2 - Sign in to your account.
3 - Find the subscription service for Pearson.
4 - Select Cancel Subscription.
5 - Confirm your cancellation when prompted.
Pearson offers a service called Pearson+ that provides over 2,000 digital eTextbooks equipped with helpful study tools like audio, flashcards, and notes. They also have Channels with video lessons and practice quizzes in 19 subjects, plus a free Job Match service to help find internships or jobs. You might get billed through subscriptions, which can be paid upfront or monthly for eTextbooks, usually lasting 6 months, while Channels have different subscription lengths and auto-renew unless you cancel. Basically, if you’re using their digital books or study videos, that’s why you might see a charge from Pearson.
Pearson allows users to cancel subscriptions directly from the 'Manage subscription' page in the 'My account' section with a clear 'Cancel subscription' option. The process is straightforward, self-service, and typically takes only a few minutes, making it relatively easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Pearson subscription.
How to Contact Pearson
If you need assistance, here's how you can get in touch with Pearson's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Pearson Refund
Use the Pearson+ website to cancel directly: Sign in, go to "My Account," find "Subscriptions," then "Manage," and click "Cancel Subscription" or "Turn off auto-renewal."
Timing matters: Cancel within the first 14 days for a full refund. After 14 days, refunds are almost never given.
Persistence pays off: Submit multiple refund requests and call customer support repeatedly if the product is unsatisfactory.
Highlight issues in cancellation requests: Mention missing content, poor quality, or any dissatisfaction with the product to strengthen the refund claim.
Stop payments to force cancellation: Some users block Pearson payments via their bank/card or switch to PayPal and then stop automatic payments there.
Use limited fund accounts: On iPhone/iPad, using Apple Cash with limited funds can cause payment failure and trigger automatic subscription cancellation after 7 days of non-payment.
Avoid relying on PayPal cancellation: Some users report it does not always stop Pearson subscription billing.
Escalate by calling multiple times: After initial failed attempts, escalate by frequent calls.
Be aware of the mandatory 6-month subscription: Pearson enforces a minimum 6-month term with no month-to-month option.
Why Do People Request Refunds from Pearson
Refund denials or delays, confusion about subscription terms and refund eligibility.
Billing errors, including fraudulent charges, double billing, and unauthorized charges.
Exam interruptions and technical failures causing exam failure or loss of fees.
Poor customer service responsiveness and failure to resolve disputes effectively.
Forced subscription contracts without clear disclosure, with only a short 14-day cancellation window for refunds.
Test center mismanagement, causing exam delays and anxiety for test-takers.
Issues with account access and inability to retrieve exam scores after payment.
Product delivery issues, such as eTextbooks not being delivered or returned to warehouse.
Administrative errors preventing exam participation or causing double payments.
Pearson Refund Script
Script
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Dear Pearson, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Pearson
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Pearson Refund Policy
Pearson's cancellation policy allows customers to cancel their eTextbook or eTextbook + Study & Exam Prep subscriptions within the first 14 days of the initial term for a full refund, either through their Pearson account or by returning the access code if purchased from a bookstore. After this 14-day period, subscriptions can still be canceled to avoid future charges, but no refunds will be issued. Auto-renewals must be canceled before the renewal date to prevent next payment charges, with refunds processed within about 10 days to the original payment method.
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The Easiest Way to Get a Pearson Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pearson—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Pearson allows you to cancel your subscription at any time by clicking the 'cancel subscription' button in your account settings. However, be aware that you only have 14 days from the start of your subscription to get a full refund; after this period, the subscription fee is non-refundable, even if you partially used the service. Also, once you cancel, your access ends the day before your next billing date, so there is no immediate cut-off, but no refunds for unused time after the 14-day window. There are no explicit lock-ins or early-cancellation fees, but the key pain point is the strict 14-day refund period and loss of refund after that.
Refund denials or delays, confusion about subscription terms and refund eligibility.
Billing errors, including fraudulent charges, double billing, and unauthorized charges.
Exam interruptions and technical failures causing exam failure or loss of fees.
Poor customer service responsiveness and failure to resolve disputes effectively.
Forced subscription contracts without clear disclosure, with only a short 14-day cancellation window for refunds.
Test center mismanagement, causing exam delays and anxiety for test-takers.
Issues with account access and inability to retrieve exam scores after payment.
Product delivery issues, such as eTextbooks not being delivered or returned to warehouse.
Administrative errors preventing exam participation or causing double payments.
Account login credentials (email address and password used to sign in to Pearson)
Order number or subscription ID associated with the subscription
Full name as registered on the account
Reason for cancellation (may be required when contacting customer support)
Email address linked to the Pearson subscription
Access code (if purchased through a campus bookstore, you may need to return the access code to the bookstore)
Details about the specific product or subscription being canceled (e.g., eTextbook title, Pearson Plus, MyLab, etc.)
Proof of purchase (if requested by support, such as a purchase receipt or confirmation email)
Contact information (in case Pearson support needs to follow up)
Preferred method for confirmation of cancellation (e.g., confirmation email or reference number)
Before canceling a Pearson subscription, note that if you cancel within the first 14 days of your initial 6-month term, you will lose access to your eTextbooks and any available discounts. You can get a full refund if you cancel during this 14-day period. Once canceled, access to your subscribed content like eTextbooks or Study & Exam Prep materials will no longer be available. Additionally, if your subscription is auto-renewing monthly after the initial term, cancel before the renewal date to avoid being charged for the next period. If payment issues occur, your subscription might be paused and eventually canceled after multiple failed attempts, requiring a new purchase for continued access.
Pearson's cancellation policy allows customers to cancel their eTextbook or eTextbook + Study & Exam Prep subscriptions within the first 14 days of the initial term for a full refund, either through their Pearson account or by returning the access code if purchased from a bookstore. After this 14-day period, subscriptions can still be canceled to avoid future charges, but no refunds will be issued. Auto-renewals must be canceled before the renewal date to prevent next payment charges, with refunds processed within about 10 days to the original payment method.
To cancel a Pearson subscription, you need to log into your account on their website, which requires your password. Once logged in, you navigate to the 'My Account' section, select 'Cancel and refund', and follow the on-screen instructions to cancel your subscription. If you have forgotten your password, you can reset it at this URL: https://www.pearson.com/account/reset-password.html. So yes, a password is needed to cancel your subscription on Pearson.
We've actually written a step by step guide on how to get a refund from Pearson. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Pearson subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Pearson account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Pearson online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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