Pearson Education offers Pearson+, a service where you can subscribe to eTextbooks and study tools, usually for a 6-month period. You can pay for the subscription all at once or choose monthly payments, and your payment method can be credit card, PayPal, or Apple Pay. If your payment doesn't go through, they'll notify you and pause your subscription until it's fixed. You might see a charge from them if you subscribed for digital textbooks or learning access through their site.
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The cancellation process is straightforward as it can be done online via the 'My account' section by selecting 'Cancel and refund' or 'Cancel subscription'. The only complexity is timing: refunds are only available within the first 14 days and cancellation must be done at least 1 day before the renewal date to avoid charges.
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How to Cancel Pearson Education: Step by Step
If you purchased through Credit/Debit Card:
- Go to the Pearson+ website: www.pearsonplus.com.
- Log in to your account using your credentials.
- Click on your initials located at the top right corner to open the account settings.
- Select the option labeled "Manage Subscription".
- Find the subscription you wish to cancel.
- Click on "Cancel and Refund" next to the specific eTextbook or service.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through Gift Card:
- Visit www.pearsonplus.com and log into your account.
- Navigate to "My Account" from the top right corner.
- Go to "Manage Subscription".
- Locate the subscription linked to your gift card.
- Select "Cancel and Refund" next to it.
- Follow the prompts to complete the cancellation process.
If you purchased through a Third-Party Store (like Apple or Google Play):
- Open the app store where you made the purchase (Apple App Store or Google Play Store).
- Log in with the Apple ID or Google account used for the transaction.
- Navigate to your account or subscriptions section.
- Find the subscription for Pearson+.
- Select "Cancel Subscription" and confirm your choice.
Tips & Tricks for Canceling Pearson Education
- Cancel through Pearson website only: Pearson customer support will not cancel or refund for you; you must do it yourself by logging into your account on the Pearson website.
- Steps to cancel: Login > click your initials top-right > "My Account" > scroll to "Subscriptions" > click "Manage" > select "Cancel Subscription."
- Timing is critical: Refunds about only within 14 days of first charge; after that, no refunds even if you cancel.
- No hidden auto-renew off button: Some users report no easy way to turn off auto-renewal except full cancellation.
- Apple Cash payment hack: Change subscription payment to Apple Cash with insufficient funds; when payment fails, subscription cancels automatically after 7 days.
- Prepare for no month-to-month options: Many mention mandatory minimum 6-month subscriptions, no early cancellation with refund.
- Stay firm and documented: Keep screenshots of cancellation steps and confirmation messages in case of disputes.
- Escalate by threatening chargeback: If refund denied but subscription fee was unfairly charged, mention intention to dispute charge with your bank as a last resort.
- Check subscription status frequently: Confirm after cancellation that your subscription status shows inactive to avoid billing continuation.
Pearson Education Customer Service Info
If you need assistance, here's how you can get in touch with Pearson Education's support team.
Cancel Pearson Education Script
Script
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Dear Pearson Education Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Pearson Education. Unfortunately, due to personal circumstances, I am unable to continue with my subscription at this time. I appreciate the services provided but feel it's best for me to cancel.
Thank you for your understanding, and I would appreciate your confirmation of the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Pearson Education subscriptions automatically renew using your payment method and can be canceled via your account. You can receive a full refund if you cancel within the first 14 days of your initial subscription, but no refunds are provided after this 14-day window. Access to the subscription ends at the term's conclusion after cancellation, and cancellations should be made at least one day before renewal to avoid further charges.
To cancel a subscription on Pearson Education's Pearson+ platform, you do need to have your account password because cancellation requires signing into your account. If you have forgotten your password, you can reset it by clicking the "Trouble signing in?" link on the sign-in screen and provide your email to receive a reset link. This link for resetting your password is accessible via the sign-in page. There appears to be no option to cancel the subscription without logging in, so having your password is necessary.
- Budget cuts
- Switching to a competitor’s product
- Product no longer fits our needs
- Product usage is low
- Not allowed to automatically renew
- Other reasons
Pearson Education subscriptions generally allow cancellation at any time, but there are key landmines to be aware of: Many subscriptions offer a 14-day Refund Period during which you can cancel for a full refund, but after that period, fees are non-refundable, even if you stop using the service. Auto-renewal is common and must be turned off before the renewal date to avoid unexpected charges; if you cancel after the renewal, access typically continues until the end of the current billing cycle but no refund is given. Some subscriptions, like Pearson+ Study Prep, are explicitly nonrefundable, so be cautious before committing, and always check the specific subscription terms for refund eligibility and cancellation procedures.
Before cancelling a Pearson Education subscription, know that if you cancel within the first 14 days of your subscription term, you are eligible for a full refund, with refunds processed back to your original payment method. Access to eTextbooks or bundled Study Prep content ends immediately upon cancellation within this refund window. For Study Prep subscriptions, if cancelled after the refund window, access continues until the end of the current term but no refunds are given. It's important to cancel at least one day before your renewal date to avoid additional charges. After cancellation, you can resubscribe anytime by purchasing a new subscription.
- Account login credentials (username and password) to sign in and access your Pearson Plus account
- Access to the My Account or Manage Subscription page on the Pearson Plus website
- Subscription details (such as the type of subscription or eTextbook)
- Payment method information (credit card, PayPal, Apple Pay) especially if a refund is being requested
- Date of last purchase or start of subscription to check refund eligibility (within 14 days of starting the subscription)
- Access code details (if purchased from a campus bookstore and returning for a refund)
- Identity verification may be required through your account or via customer service
- Contact information in case you need to reach customer service for cancellation (e.g., phone or email)
- Follow on-screen instructions for canceling and confirming the request
We've actually written a step by step guide on how to get a refund from Pearson Education. Check it out!
The Easiest Way to Cancel Pearson Education
If you’re frustrated trying to cancel your subscription, membership, or bill from Pearson Education—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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