Perpay is a service that helps you buy things now and pay for them over time by automatically taking payments right from your paycheck. You get access to a marketplace where you can shop, and your payments are made each payday without you having to worry about due dates. It's also designed to help build your credit score over time with clear, no-interest fees or hidden costs. So if you see a charge from Perpay, it's likely for products you bought through their platform with easy, automatic paycheck billing.
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The cancellation process for Perpay is relatively straightforward if the user has no outstanding balances or issues, requiring only a few clicks through their profile to cancel the account. However, if there are unresolved balances or issues, the user must contact customer service, which adds some complexity but is still manageable.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Perpay subscription.
How to Cancel Perpay: Step by Step
If you purchased through Perpay Marketplace:
- Log in to your Perpay account.
- Click on View Profile.
- Scroll down and click on Cancel My Account at the bottom of the page.
- Select your reason for cancellation from the options provided.
- Click on Cancel to confirm your cancellation.
- If your account is eligible for cancellation, your account will be automatically canceled.
- Note: You cannot cancel if there are any unresolved issues, outstanding balances, or active cash balances. If this is the case, contact Customer Success for assistance.
Tips & Tricks for Canceling Perpay
- Contact customer service multiple times and stay persistent; don’t accept initial refusals.
- Use clear, direct language stating you want to cancel immediately and expect confirmation.
- Document all interactions including dates, names, and what was said to escalate if needed.
- Cancel near billing cycle end to avoid additional charges or complications.
- Request email confirmation of cancellation for proof.
- Threaten escalation politely by mentioning that you will report unresolved issues to consumer protection agencies or social media if cancellation is not honored.
- Use multiple communication channels like phone, email, and live chat to find the most responsive method.
- Refer to terms of service vaguely to imply you are aware of your rights without citing specifics that could trigger pushback.
- Avoid being confrontational but remain firm and unyielding in your cancellation request.
- Leverage public forums by posting complaints to encourage faster company response if private attempts are unsuccessful.
Perpay Customer Service Info
If you need assistance, here's how you can get in touch with Perpay's support team.
Cancel Perpay Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Perpay. Due to changing financial circumstances, I am unable to continue with the membership at this time. I appreciate your assistance in processing this cancellation as soon as possible.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Perpay allows members to deactivate their Marketplace account by selecting "Cancel My Account" in their profile, provided they have no outstanding balance, active cash balance, or unresolved issues. Payments made through Perpay are handled via direct deposit through the employer/payroll provider, and Perpay cannot stop or cancel these deposits; members must contact their employer or payroll to do so. Canceling the Marketplace order or account does not automatically stop direct deposits, so members must manually cancel the direct deposit in their payroll portal or app.
You do need to be logged in to your Perpay account to cancel your Marketplace subscription, as cancellation is done through the Profile page by clicking "Cancel My Account." It does not explicitly state that your password is required at cancellation, but since login is needed, your password would be necessary unless you are already logged in. If you need to reset your password, you can do so here: https://perpay.com/forgot-password. For issues like outstanding balances or unresolved items preventing cancellation, you will need to contact Perpay Customer Success Team via email at hello@perpay.com or phone support. They also offer in-app support if you are logged in.
- Unexpected or high fees such as monthly charges or penalty fees.
- Issues with delivery, including packages marked as delivered but never received.
- Lack of credit line increases despite timely payments.
- Limited merchandise selection and frequently sold-out items.
- Poor communication regarding shipping times and slow email response.
- Account security concerns such as unauthorized access or fraudulent account activity.
- Difficulty cancelling membership or subscription and unwanted charges continuing after cancellation.
- Overall dissatisfaction with the value or service compared to expectations.
Perpay restricts you from canceling your account if you have an outstanding balance, an active cash balance, or any unresolved issues, which means you can't just cancel immediately if you owe money or have pending transactions. Also, stopping your payments is not done through Perpay but requires you to personally contact your employer or payroll provider to remove or change the direct deposit amount to Perpay, which can be an extra hurdle to truly stop payments quickly. There are no explicit contracts, lock-ins, or early cancellation fees mentioned, but these conditions and the need to manage payroll deposits externally are the main obstacles to cancellation.
Before cancelling a Perpay subscription or membership, know that once your Marketplace account is cancelled, you will lose access to your Perpay profile, including your Spending Limit and order history. You cannot cancel your account if you have an outstanding balance, an active cash balance, or unresolved issues, so these must be resolved first. Additionally, cancellation does not stop direct deposit payments to Perpay from your employer or payroll provider—you must manually remove this direct deposit either through your payroll portal or with your employer's help. Contacting Perpay’s Customer Success Team can assist with these steps and any questions regarding cancellation.
- Email address associated with your Perpay account
- Full legal name
- Physical mailing address (must match the one on your account)
- Reason for cancellation (required to select during cancellation process)
- No outstanding balance, active cash balance, or unresolved account issues (account must be eligible for closure)
- One-time verification code (sent via physical mail, required to confirm identity if deleting account)
- Access to your Perpay account dashboard or app (needed for in-app or web cancellation)
- Login credentials (username and password)
- Subscription platform info if purchased via iOS, Android, or PayPal (for those channels, cancel via respective store/payment account)
We've actually written a step by step guide on how to get a refund from Perpay. Check it out!
The Easiest Way to Cancel Perpay
If you’re frustrated trying to cancel your subscription, membership, or bill from Perpay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Perpay?
PERPAY*PERPAY, PERPAY*CARD PAYMENT, PERPAY*MARKETPLACE PAYMENT, PERPAY*DIRECT DEPOSIT, PERPAY*BANK DEPOSIT, PERPAY*CARD DEPOSIT, PERPAY*PERPAY+ PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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