RingCentral is a company that offers all-in-one communication services like calls, messages, and meetings through their app. They have different subscription plans starting around $39 per user each month that include features like AI receptionists, unlimited calls within the US and Canada, and video meeting options. People might get billed by RingCentral if they use its services for business or education communications, including video events and team collaboration. They also offer discounts if you pay yearly and support easy online billing management.
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Based on user experience reports, the cancellation process requires calling customer service, enduring long wait times, and going through multiple steps including security verification and agent inquiries, making it quite burdensome and time-consuming.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a RingCentral subscription.
How to Cancel RingCentral: Step by Step
If you purchased through RingCentral Events:
- Sign in to your RingCentral Events account.
- Click the Profile icon and select your Organization from the list.
- In the Organization Dashboard, click the Profile icon. In the drop-down, click Manage organization.
- Go to the Billing tab and click Manage Subscription.
- In the Stripe Dashboard, click Cancel plan.
- Double-check the status of your subscription to verify the cancellation date and the Renew plan option.
If you purchased through RingCentral Direct:
- Log in to your RingCentral account.
- Navigate to the Account Settings.
- Select Billing from the left-hand menu.
- Click on Manage Subscriptions.
- Select the subscription you wish to cancel.
- Click Cancel Subscription and confirm the cancellation.
If you purchased through a Third-Party Service:
- Determine the third-party service (e.g., Apple, Google Play).
- Visit the respective service’s subscription management page.
- Log in to your account.
- Locate RingCentral in your list of subscriptions.
- Select Cancel Subscription option.
- Follow the prompts to confirm the cancellation.
If you need assistance, here's how you can get in touch with RingCentral's support team.
Email
The email is not available.
Tips and Tricks for Getting a RingCentral Refund
- Call the direct number of their Customer Success Team at (866) 733-0810; this is often necessary as online cancellation is not supported.
- Submit a cancellation case via the RingCentral Portal under Account Management and Retention Category for escalation.
- Expect long hold times—some users report waiting 30 to 60+ minutes on hold listening to hold music before speaking to a human.
- Email Community.Support@RingCentral.com to escalate your cancellation without long phone wait times; verified users have successfully canceled accounts this way.
- Be persistent and patient; multiple calls or emails may be required due to frequent disconnections or call cut-offs.
- Port out your phone numbers prior to cancellation to avoid losing them, as cancellation does not automatically release numbers.
- Review your contract carefully; many users are locked into multi-year renewable contracts and can only cancel within a short window before renewal, or incur buyout fees.
- Be aware you may be charged for the next billing cycle even after cancellation; there are reports of extra invoices post-cancellation and refusal of refunds.
- Consider disputing charges or initiating a chargeback with your credit card company if RingCentral continues charging you after cancellation.
- Cancelling critical lines can be difficult; RingCentral representatives may attempt to dissuade cancellations or enforce contract terms strictly.
- Using firm, clear language demanding cancellation and referencing contract terms or deceptive practices can sometimes elicit more cooperative responses.
- Timing can matter: Attempt cancellations during business hours and avoid weekends or holidays to reduce hold times and increase success chances.
Why Do People Request Refunds from RingCentral
- Persistent lack of service such as repeated rejection of necessary registrations leading to frustration.
- Difficulties and delays in getting refunds after cancellation or renewal charges despite intent to cancel.
- Unfair contract terms including one-year auto-renewal clauses and early termination fees.
- Poor customer service responsiveness with long hold times, dropped calls, and unhelpful responses.
- Service disruptions including spam calls and overage charges caused by the provider.
- Problems with timely cancellation with charges continuing despite cancellation requests.
- Technical or service failures leading to unmet service promises and switching providers.
- Deceptive cancellation and refund practices causing difficulties receiving refunds.
- Contract disputes over term lengths and renewal terms causing unexpected charges.
- Dissatisfaction due to poor issue resolution or mishandling by customer support.
- Charges for services not used or accounts not authorized.
- Predatory licensing locking customers into contracts with costly changes.
- Financial losses due to cancellation/refund issues with various customers reporting substantial amounts lost.
- Accusations of scam-like and deceptive billing behavior harming trust and prompting cancellations.
- Nearly impossible cancellation process causing consumer frustration and negative reviews.
RingCentral Refund Script
Script
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Dear RingCentral, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
RingCentral Refund Policy
RingCentral's subscription cancellation policy requires customers to notify the company at least 30 days before the end of the initial or any renewal term to avoid auto-renewal. If the customer cancels for reasons other than RingCentral's material breach, they must pay all accrued and remaining fees for the current term within 30 days of termination. If cancellation is due to RingCentral's material breach, customers receive a pro-rata refund of unused fees.
The Easiest Way to Get a RingCentral Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from RingCentral—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Point Of Sale Withdrawal RINGCENTRAL INC. RINGCENTRAL INC. 888-898-4591 Pos Debit- 3058 3058 Ringcentral Inc.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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