The Ultimate Step by Step Guide to Cancelling a ScentBox Subscription or Membership (scentbox.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
ScentBox is a monthly perfume and cologne subscription service where you pick one fragrance each month from over 1000 designer options. For $16.95 a month with free shipping, you get a 30-day supply of that scent in a refillable travel spray and keepsake box. It's a fun and affordable way to try new designer fragrances without committing to a full bottle. Your subscription renews automatically each month, but you can cancel anytime if you want to stop.
Cancellation requires contacting support via email or phone before the next billing date, which is straightforward but adds a step beyond simple online self-service. Clear instructions are provided but the need for direct communication with support adds slight difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ScentBox subscription.
Email customer service directly as the main channel for cancellation, since website and app options are often non-functional or hard to find.
Use the mobile app to locate the "cancel subscription" option if available, as it sometimes works better than the website.
Be persistent and escalate by repeatedly emailing customer service if initial attempts fail.
Mention potential complaints such as threats to report to the Better Business Bureau or filing an FTC complaint to prompt quicker response.
Cancel before the next billing cycle to avoid being charged for another month, since the service bills monthly.
Consider canceling PayPal or credit card automatic payments as a last resort if the subscription keeps renewing despite cancellation attempts.
Keep records of all communications to prove cancellation requests if disputes arise.
Avoid cancellation near or on billing dates to prevent charges during processing delays.
Use clear, firm language in communication such as "Please cancel my subscription immediately and confirm the cancellation in writing."
Check for cancellation confirmation email and save it for proof.
Why Do People Request Refunds from ScentBox
Dislike of scents received - customers did not like the fragrances sent in their boxes.
Perception of high cost for low value - users felt they paid a lot but received very little product or value.
Product quality issues - customers found packaging flimsy or products different from expected.
Late or missing shipments - delays or non-receipt of packages were frequent problems.
Repeated billing despite cancellation - customers were billed after trying to cancel their subscriptions.
Difficulty canceling subscription - the cancellation process was not straightforward; often required emailing support.
Lack of refunds for subscriptions - the company policy generally does not allow refunds once charged.
Customer service issues - poor responsiveness and unwillingness to resolve complaints satisfactorily.
Subscription management challenges - inability to manage or cancel subscriptions directly through the website.
Confusing subscription terms - users misunderstood the subscription nature and the associated costs.
ScentBox Refund Script
Script
Copy
Dear ScentBox, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ScentBox Refund Policy
ScentBox subscriptions renew automatically each month, and you can cancel anytime before your monthly charge date by contacting them via their website or email. For multi-month subscriptions (6 or 12 months), payment is billed upfront, and cancellations can only be made at the end of the subscription term, with no refunds for unused months.
The Easiest Way to Get a ScentBox Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ScentBox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
ScentBox requires that monthly subscriptions be cancelled via email or phone before your next monthly charge date, or else you will be charged for the following month as well. There are no refunds on monthly subscription box choices, so you must be careful when choosing to cancel. Additionally, annual subscriptions can only be cancelled within the first month, and gift subscriptions are non-refundable and cannot be cancelled once purchased.
Dislike of scents received - customers did not like the fragrances sent in their boxes.
Perception of high cost for low value - users felt they paid a lot but received very little product or value.
Product quality issues - customers found packaging flimsy or products different from expected.
Late or missing shipments - delays or non-receipt of packages were frequent problems.
Repeated billing despite cancellation - customers were billed after trying to cancel their subscriptions.
Difficulty canceling subscription - the cancellation process was not straightforward; often required emailing support.
Lack of refunds for subscriptions - the company policy generally does not allow refunds once charged.
Customer service issues - poor responsiveness and unwillingness to resolve complaints satisfactorily.
Subscription management challenges - inability to manage or cancel subscriptions directly through the website.
Confusing subscription terms - users misunderstood the subscription nature and the associated costs.
Your full name
Email address associated with your ScentBox account
Type of subscription you want to cancel (monthly, annual, or gift)
Request for cancellation (clearly state you want to cancel in any written or online message)
Before cancelling a ScentBox subscription, know that you must cancel before your monthly charge date to avoid being charged for the next month, as cancellations received after the charge will apply to the following month. You will lose access to receiving monthly fragrance boxes once the subscription ends. Refunds are not offered for monthly subscription boxes, so choose carefully before cancelling. For annual subscriptions, you can only cancel during the first month of the subscription period; cancellations after that will affect the next renewal. Gift subscriptions cannot be cancelled and are non-refundable. This means you will lose access to all subscription benefits after cancellation, including the fragrance selections provided through the service.
ScentBox subscriptions renew automatically each month, and you can cancel anytime before your monthly charge date by contacting them via their website or email. For multi-month subscriptions (6 or 12 months), payment is billed upfront, and cancellations can only be made at the end of the subscription term, with no refunds for unused months.
To cancel your ScentBox subscription, you need to contact their support via message on their contact page or by phone. They do not provide an option to cancel through the user account interface, so you likely need to authenticate your identity, which may require your password depending on what they ask. If you do need to reset your password, you can do so here: https://www.scentbox.com/members/login-modal.cfm?forgot=1&srsltid=AfmBOoon_pg0oHFfY7Zbcqdm4dfalUink1kSHUBK0m6yAIBS-cvIL6Rb. Hence, although cancellation is by message or phone, having your password ready or being able to reset it is advisable to ensure smooth handling of your request.
We've actually written a step by step guide on how to get a refund from ScentBox. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ScentBox subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ScentBox account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ScentBox online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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