SnackCrate is a fun monthly subscription service that delivers a box of 10-20+ snacks from a different country each month. The snacks are all authentic and imported directly from that country, so you get a real taste of international flavors. You can customize your box based on what you like or any dietary needs you have, and the subscriptions start at $13.50. You get billed monthly and can cancel anytime if you want, plus they offer a happiness guarantee if you’re not happy with your snacks.
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The cancellation process is simple and can be done directly from the customer's account page or by contacting customer support. This indicates a straightforward and user-friendly cancellation experience without complicated steps or delays.
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minutes to cancel a SnackCrate subscription.
How to Cancel SnackCrate: Step by Step
If you purchased through SnackCrate.com:
- Log in to your SnackCrate account on their website.
- Navigate to the Account Settings or Subscriptions section.
- Select your current subscription.
- Choose the option to cancel the subscription.
- Follow any prompts to confirm the cancellation.
If you purchased through Customer Support:
- Visit the SnackCrate website.
- Locate the Contact Us section.
- Submit a request to cancel your subscription, providing your account details.
- A customer support representative will assist you with the cancellation.
Tips & Tricks for Canceling SnackCrate
- Document all communication attempts, including emails, chats, and calls, to have proof of cancellation effort.
- Persistently request escalation to a supervisor if initial customer support is unresponsive or unhelpful.
- Directly use the official email or website chat for cancellation requests at SnackCrate's contact page.
- Check spam/junk email folders regularly to ensure no cancellation confirmations or important replies are missed.
- Use an incognito browser window or different devices if the website has loading or cancellation errors.
- Be firm and clear in your language, stating you want to cancel immediately and expect no further charges.
- Consider timing your cancellation after receiving a crate to avoid confusion about ongoing shipments.
- If repeatedly charged after cancellation, consider a chargeback or cancel your credit/debit card to stop unwanted charges.
- Avoid relying solely on phone support as users report redirects and lack of live assistance; focus on written communication.
- Prepare for delays and unresponsiveness and persist with follow-ups until you get confirmation.
SnackCrate Customer Service Info
If you need assistance, here's how you can get in touch with SnackCrate's support team.
Cancel SnackCrate Script
Script
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Dear SnackCrate Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to continue at this time due to personal budget constraints.
I appreciate the service you provide and have enjoyed the snacks so far, but I believe it is best for me to cancel my membership at this moment.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Frequently Asked Questions
SnackCrate subscriptions are continuous and will automatically renew unless canceled. To cancel, you must update your account before the first day of the month following the end of your current subscription period. If you cancel early, you will still be charged for the remainder of that subscription period.
To cancel your SnackCrate subscription, you generally need to log into your SnackCrate account using your username and password. The cancellation is done through the Subscription tab on their website, which means a password is required to access your account for cancellation. If you have forgotten your password, you can reset it easily at this link: https://www.snackcrate.com/password-recovery/. There is no indication that SnackCrate offers cancellation via phone or unauthenticated chat support without needing your password.
- Financial difficulties making the monthly cost unsustainable.
- Subscription plans requiring long-term commitment leading to cancellation penalties or paying remaining balances.
- Subscription not fitting family preferences or dietary needs.
- Dissatisfaction with snack selections, including receiving unwanted or inappropriate types (e.g., spicy snacks when non-spicy was preferred).
- Delivery issues such as boxes arriving late, not arriving at all, or arriving with stale products.
- Billing problems including charges after cancellation or disputed unauthorized charges.
- Difficulty or refusal to cancel especially with long-term commitment subscriptions.
- Refund disputes and dissatisfaction with refund policies after cancellation.
- Customization requests not being applied to future shipments despite being made.
- Feeling misled by promotions or discounts that come with contractual financial penalties.
- Parental concerns about minors signing up without permission.
- Poor customer service response to issues such as refunds, delivery problems, and cancellations.
With SnackCrate, you can cancel your subscription at any time through your customer account page or by contacting their support team. However, be aware that canceling your subscription does not automatically cancel any already placed or unshipped orders; those will still be sent to you. There do not appear to be any contracts, early-cancellation fees, or lock-ins, but you will receive any committed crates you've paid for even after cancellation.
Before cancelling your SnackCrate subscription, know that you can cancel anytime via your account page or by contacting Customer Support. Cancelling your subscription does not cancel any outstanding orders; crates that have been paid for or are on a commitment plan will still be shipped to you. Once an order is processed and sent to fulfillment, it cannot be canceled, though you can contact their Happiness Team for any refund or exchange issues after delivery. By cancelling, you lose access to receiving the monthly curated snack crates from around the world, so consider pausing if you want to take a break without losing your subscription benefits.
- Username and password: Required to log in to your SnackCrate account to manage or cancel your subscription.
- Access to the "Subscription" tab: Needed on your SnackCrate account page to begin the cancellation process.
- Account email address: May be needed, especially if cancelling by contacting customer support.
- Subscription plan details: Be aware of your current plan (Monthly, 6-Month, or 12-Month), as cancellation terms differ.
- Agreement to terms: For 6- or 12-month plans, you may need to agree to return any promotional discounts if cancelling early.
- Order status: Understand that already-shipped orders cannot usually be refunded after cancellation.
- Contact customer support (optional): If you need help or have issues, prepare to contact SnackCrate at happy@snackcrate.com and provide account details for verification.
We've actually written a step by step guide on how to get a refund from SnackCrate. Check it out!
The Easiest Way to Cancel SnackCrate
If you’re frustrated trying to cancel your subscription, membership, or bill from SnackCrate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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