How to Cancel Spot Pet Insurance on Spot Pet Insurance directly
1 - Call Customer Service: Contact Spot Pet at 1-800-905-1595. Customer service is available Monday through Friday from 8 am to 8 pm EST. Have your policy number ready.
2 - Email to Cancel: Send an email request to service@customer.spotpetins.com for cancellation.
3 - Mail Your Request: Write a cancellation request and send it to Spot Pet Insurance, 990 Biscayne Blvd, Suite 603, Miami, FL 33132.
Spot Pet Insurance offers pet insurance plans that you pay for through automatic recurring payments based on the payment method and frequency you choose. They automatically renew your policy at the end of each period unless you cancel it. Their coverage and rates might change at renewal, and they’ll notify you if they decide not to renew your coverage. So if you see a charge from Spot Pet Insurance, it’s likely for your pet’s insurance premium that renews regularly.
The cancellation process requires contacting customer service by phone or email with the necessary policy information, which is straightforward but not instant due to the lack of an online cancellation option. Customer service is reported to be professional and aiming for a hassle-free experience, making the process relatively easy but requires direct interaction.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Spot Pet Insurance subscription.
How to Contact Spot Pet Insurance
If you need assistance, here's how you can get in touch with Spot Pet Insurance's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Spot Pet Insurance Refund
Be persistent and firm: When contacting Spot Pet Insurance, be absolutely clear and insistent that you want to cancel without any offers for discounts or retention.
Use multiple communication channels: Call their cancellation number (1-800-905-1595), email service@customer.spotpetins.com, and send a physical letter to their Miami office to ensure your cancellation request is recorded.
Timing matters: Try to cancel close to your billing or renewal date to avoid being charged for the next period.
Prepare for retention attempts: Customer service may try to offer discounts or ask questions to dissuade cancellation. Stand your ground and repeat your cancellation request clearly.
Document every interaction: Keep records of all calls, emails, and letters sent including dates, times, and names of representatives.
Escalate if necessary: If initial attempts fail, escalate the issue by requesting to speak with a supervisor or a manager.
Use strong but polite language: Phrases like "I am formally requesting to cancel my policy effective immediately" or "Please confirm my cancellation in writing" can convey seriousness.
Leverage social proof or public forums: Mentioning your intent to share experiences on consumer forums or social media can sometimes prompt faster compliance.
If all else fails, consider a bank chargeback: Some users have resorted to initiating chargebacks through their credit card companies as a last measure.
Why Do People Request Refunds from Spot Pet Insurance
Claim denials due to pre-existing conditions frequently cited as a reason for cancellation.
Denial of legitimate claims for accidents or new health conditions because of broad interpretations of pre-existing conditions.
Difficulties with the claims process, including poor customer service and repeatedly providing veterinary records.
Long wait times for claims processing or appeals, with allegations of intentional delays.
Cancellation shortly after purchase with issues obtaining refunds.
Feeling misled during sales or not being clearly informed of key policy limitations.
Denied coverage for illnesses or injuries linked to prior symptoms noted in earlier vet visits even if not diagnosed before.
Claims denied due to paperwork technicalities or policy loopholes, especially for accidents or emergencies.
Unresponsive or insufficient handling of appeals.
Dissatisfaction with refund policies after cancellation of policies.
Concerns about pre-existing conditions being excluded if switching to another provider.
Potential difficulty finding new insurance for elderly pets if insurance is canceled.
Worries about coverage gaps during waiting periods when switching providers.
Spot Pet Insurance Refund Script
Script
Copy
Dear Spot Pet Insurance, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Spot Pet Insurance Refund Policy
Spot Pet Insurance offers a 30-day money-back guarantee on their plans, allowing full premium refunds if you cancel within the first 30 days and no claims have been made (not available in NY or ME). Billing is automatic using the payment method on file, and policies automatically renew unless you notify them to cancel. They may also decide not to renew your policy, providing at least 60 days' written notice before coverage ends.
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The Easiest Way to Get a Spot Pet Insurance Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Spot Pet Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Spot Pet Insurance allows you to cancel your subscription typically at any time by notifying them via email, phone, or written notice. However, there is a 30-day money-back guarantee only if you cancel within the first 30 days and no claims have been reimbursed; otherwise, cancellation refunds are prorated based on the coverage period used. Be aware that the policy automatically renews every 12 months unless you cancel in advance, and cancellation or non-payment can result in termination with notice, but there are no early cancellation fees or mandatory lock-ins beyond the first 30 days period.
Claim denials due to pre-existing conditions frequently cited as a reason for cancellation.
Denial of legitimate claims for accidents or new health conditions because of broad interpretations of pre-existing conditions.
Difficulties with the claims process, including poor customer service and repeatedly providing veterinary records.
Long wait times for claims processing or appeals, with allegations of intentional delays.
Cancellation shortly after purchase with issues obtaining refunds.
Feeling misled during sales or not being clearly informed of key policy limitations.
Denied coverage for illnesses or injuries linked to prior symptoms noted in earlier vet visits even if not diagnosed before.
Claims denied due to paperwork technicalities or policy loopholes, especially for accidents or emergencies.
Unresponsive or insufficient handling of appeals.
Dissatisfaction with refund policies after cancellation of policies.
Concerns about pre-existing conditions being excluded if switching to another provider.
Potential difficulty finding new insurance for elderly pets if insurance is canceled.
Worries about coverage gaps during waiting periods when switching providers.
Policy number
Policyholder's full name (First and Last Name)
Address (Street, House number, ZIP code, City)
Email address
Personal identification details (if requested)
Start and end date of coverage (if relevant)
Reason for cancellation (may be required)
Termination of direct debit authorization (request, if desired)
Effective cancellation date requested
Request for written confirmation of cancellation (recommended)
Request for deletion of personal data (optional, especially for CCPA requests)
Before cancelling Spot Pet Insurance, know that cancelling stops your pet's coverage immediately, which means you will lose access to reimbursed veterinary treatments, preventive care coverage benefits, and any other plan features such as multi-pet discounts. If you cancel within the first 30 days and have not made any claims, you are eligible for a full refund under their money-back guarantee (except in NY or ME). Also, coverage automatically renews unless you notify Spot in advance, so you need to actively cancel to avoid renewal. Keep in mind that after cancellation, you will no longer be protected from future veterinary expenses under this plan.
Spot Pet Insurance offers a 30-day money-back guarantee on their plans, allowing full premium refunds if you cancel within the first 30 days and no claims have been made (not available in NY or ME). Billing is automatic using the payment method on file, and policies automatically renew unless you notify them to cancel. They may also decide not to renew your policy, providing at least 60 days' written notice before coverage ends.
You do not need your password to cancel your Spot Pet Insurance subscription. You can cancel by contacting Spot via email at service@customer.spotpetins.com, by phone at 1-800-905-1595 (Monday through Friday, 8am to 8pm EST), or by mail. When calling, have your policy number ready, and it is recommended to ask for email confirmation of your cancellation. There's no mention of password requirements for cancellation on their official guidance.
We've actually written a step by step guide on how to get a refund from Spot Pet Insurance. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Spot Pet Insurance subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Spot Pet Insurance account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Spot Pet Insurance online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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